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Objective
System Administrator
Personal Profile
• Solutions orientated professional who excels at managing
projects, collaborating with project teams and interfacing with
clients.
• Motivated achiever with 6 – 7 years of significant progressive
experience in Information Technology management, focusing on
Windows 2003 architecture and Data communication projects.
• Experienced IT administrator who has successfully led
completed projects from requirements gathering through to
implementation and support.
• Technically competent, with 7 years hands on I.T support
experience, with a proven track record in increasing
productivity, quality and customer satisfaction.
• Dedicated, self motivated achiever who is committed to success
and adept at juggling multiple tasks in high pressured
environment.
• Exceptional interpersonal communicator who effectively
interacts with clients and all levels of management.
Technical Skills
Windows 2003
Microsoft Exchange 2003
Office XP suite
Windows 2000
Microsoft Exchange 5.5
Microsoft Project 2000
Windows NT4
Mail Marshall V6
Act Database
Windows 98 / 95 / NT
Web root Spy sweeper Enterprise
Causeway Kestrel
Windows XP Pro / Home
E - Trust Anti Virus
AutoCAD 2000 / 2005
Active directory, Group policies, Exchange System Manager,
Windows administration tools, Citrix, Ghost, ISA, Share point,
PQ Magic, Visual Basic and HTML, SQL Server 2000 (MCP), Director
6, Flash, Dream weaver, Contribute, Photo Impact, Image Ready /
Photoshop, Win fax Pro, Windows mobile, Active sync, Blackberry
Internet / Storage / network connectivity – LAN, WAN,
SAN, NAS, 3Com / Net gear 10/100/1000 LAN switches, Sonic wall
firewalls, Cisco / Speed touch routers. TCP/IP, DHCP, PING,
IPCONFIG, DNS, WINS, IIS, FTP, SMTP, MBSA
Areas of expertise:
Business Assessment, Scope requirements
definition, Analysis of business problems / need. Project
communication, Internal and external client / customer service
and support. Research, needs analysis, critical thinking,
technology integration, problem solving and decision making and
Network security.
Professional Experience
I.T Admin - [snip], London
April 2002 to Current
• Responsible for the provision of an effective and efficient IT
support services for over a 100 LAN / WAN users, including 12
London based remote sites.
• Management and control of corporate data by researching and
introducing the relevant business solutions as and when needed,
ensuring confidentiality, integrity and availability of
sensitive data for departmental / Site managers.
• Formulating and implementing IT policies, Software licensing,
writing IT Reports, developing technical and user documentation,
developing a centralized management system for all IT Services
provided by the department – monthly and yearly records kept on
Staff IT equipment, Issues ( resolved and unresolved ) and
documenting business procedures. Producing Tender estimates for
IT facilities - large projects i.e. London Borough of Southwark.
• Responding to helpdesk requests, 1st /2nd/3rd line on Hardware
and software applications - MS Office 2000 / XP (Standard and
Professional) - including Outlook. Act v6 database –
synchronizing with remote users, Corel Draw, Kestrel 1.99B and
PowerPoint and AutoCAD 2000 / 2005.
• Developing and researching into new systems and technologies.
Duties continued :
• Project management and coordination – Software Update services
(SUS) – Patch management, server migrations and formulating and
implementing company wide Group policy.
• Traveling to remote sites to troubleshoot and resolve
technical issues.
• Decision making on appropriate choice of supplier / service
provider based on quality, product cost, product value, delivery
time, budget constraints etc Ordering, distributing and
maintenance of IT equipment.
• Hardware and software auditing
• Administering company website - using Smart FTP, Contribute.
• Maintenance / support of BT Meridian option 11 PBX digital
telephone system and mobile telecommunications.
Windows 2000 / Exchange 2003 / DATA Migration / XP Roll out –
[snip]
IT Admin – consulted on 3 month project to upgrade server
hardware / software, user / mailbox migration and Active
directory services implementation.
Requirements gathering and proposal, which was approved by
company directors.
Delivered excellent customer service and gained respect of
client management and end users. Successfully collaborated with
On site management, consultants, service providers, vendors and
directors and delivered system to end users with positive
results. Deployed technologies that include, IBM E220 Series, HP
Proliant M110, HP D series desktops, Dell dimensions /
Precisions, windows 2000 / 2003 server, Exchange 5.5 / 2003, XP
Pro, Active directory, ADMT, Exchange migration wizard,
performance monitor, ADC, RIS, TCP / IP, DHCP, DNS, Group
policy, VPN, NAT, Routers, Sonic wall firewalls.
SDSL Upgrade/ installation – [snip]
IT Admin – Slow data / file transfers between Head office
and VPN clients at remote locations led to investigations into
possible bottlenecks, research, proposals and implementation of
proposed solutions. Successfully collaborated with remote site
agents, consultants and contract managers. Upgraded head office
from ADSL to SDSL technology, and upgraded remote sites ADSL
lines to an 8Mb bandwidth service. The benefits of the solution
were noticeable and won rave reviews from Company directors and
end users. Costs were minimized, the technology was up to date
and there was no downtime, ensuring continued productivity and
data availability. Deployed technologies include, Cisco 1700
series router, Alcatel speed touch 545/546, Sonic wall firewall
TZ 170 / Tele 3, ADSL, SDSL, VPN Gateways, NAT, TCP / IP.
Server Upgrades - Windows 2000 to 2003, Windows 2003, Backups
and Disaster recovery – [snip]
I.T Admin - Produced an overall project outline and
report that identifies the purpose for the I.T infrastructure
upgrade – strengthening current infrastructure, Business
continuity, a reliable Back up solution and an implementation of
a disaster recovery solution.
Recommending feasible solutions based on requirements, cost,
availability, performance, compatibility and ease of
integration.
Benefits of new infrastructure include enhanced performance,
longer server life spans, higher specification, quicker read /
write access, warranty, increased storage capacity.
Back up solution allowed for centralized administration, and
brick level backups. Ensured productivity and minimum system
downtime in case of any disasters. Costs savings £5,000 -
£10,000
Deployed technologies include, Windows 2003, Exchange 2003, HP
Proliant DL380, DL360, LTO2 External tape drive, Tandberg
Storage Loader, IIS, ADMT,TCP/ IP, DNS, DHCP, NT Back up, Back
up Exec + Exchange agent, RAID, SCSI, performance monitor.
2001 - 2002[snip] – Network support
1999 - 2001 [snip] – , IT Support
Education / Training
BSC in Information Technology / Business
Studies
Middlesex University 2:2, 1999 / 2000
MCSE, MCSA, MCP Microsoft Windows 2003 server |
