Career Summary 

A well presented, charismatic, dependable and dynamic professional who has been employed in various roles since graduating university in 1995, from project manager, IT support and systems and course instruction to working with clients across industry sectors from industry and commerce (PLC’s to SMEs), to Government (MoD & Civil Service), as well as a portfolio of individual clients.  A manager, implementer and trainer experienced in leading project and development teams, having run both internal and external training courses at individual and group levels, and further having provided planned and coordinated training programmes to budget.  These roles have required regular travel across the UK, Europe and beyond (Afghanistan, Cyprus, Germany, Northern Ireland, Kosovo, Macedonia and the Falkland Islands).     

Professional Qualifications and Memberships

·         Information Security Management Systems (ISO27001:2005) Lead Auditor

·         PRINCE2 Qualified

·         Membership, Charted Management Institute

·         Membership, Institute of Leadership and Management

·         Microsoft Certified Systems Engineer

·         European Computer Driving Licence (ECDL)

·         Membership, British Computer Society

·         Membership of Information Systems Security Association

·         Membership, Institute of IT Training

Skills Overview

·         Project management experience of planning, installing and monitoring a wide variety of systems

·         Excellent leadership and management skills

·         Able to work well in both teams and as an individual

·         Excellent client and customer facing skills

·         Ability to present technical information to a non-technical audience

·         Expertise in primary client liaison and in advising development teams / third parties

·         Extensive use of project planning tools such as MS Project

·         Extensive use of PRINCE2 methodology and documentation

·         Expertise in planning, scheduling and logistics

·         The ability to work under pressure

·         Ability to work with personnel at all levels

·         Wide experience in design and running of training courses

·         Extensive use of ‘Joint Services Systems Approach to Training’ used by the MoD

·         Use of bespoke software testing (Quality Assurance) procedures

·         Proactive attitude to problem solving

·         Excellent knowledge of Information Security Management Systems standards

Technical Skills

·         Network Specification, Design and Configuration - DNS, DHCP, WINS, RRAS, VPN, NAT and TCP/IP

·         Network Management -LAN/WAN Network Management (Design, installation ,configuration, real-time management)

·         Hardware and Software System Design – Specification, design, implementation and real time management of scalable networks (500+ users)

·         System Management - Windows Server 2003, Windows 2000 (Professional, Server & Advanced Server), Windows NT4.0 (Server & Workstation), Windows XP Professional, Windows Millennium, Windows 95/98

·         Database Management - Client/server database specification, design, implementation and management (Delphi, Interbase, SQL Server, Oracle)

·         Excellent knowledge of MS Office suite, MS Visio 2007, MS Project 2007.

Career History 

[snip] Command and Control Agency                                                  Jul 07 - Dec 07

Project Manager (Afghanistan)

·         Field office representative for [snip] technical agency within operational environment (Afghanistan)

·         Project Management – On-site project management of €150 million system implementation and legacy network migration

·         Project Co-ordination - co-ordinated activities carried out by [snip] staff and 3^rd party contractor team of 40 people (Thales)

·         Project Liaison - Managed, liaised and worked with all levels from Board level down to system technicians

·         Project Documentation – produced and updated appropriate project documentation

·         System Briefings – made regular presentations to multi-national audiences of stakeholders (30-40 people)

·         Progress Management - Completed regular project progress reports to higher [snip] authorities

·         Project Chairman – Chaired weekly meetings comprising Senior Stakeholders personnel both military and civilian

·         Responsible for managing unforeseen project-related events

·         Worked autonomously with minimal direction from higher authority

·         Role required extensive travel to multiple Regional Command locations within Afghanistan 

 [snip]                                              Jan 07 – Jun 07

Project Manager

·         Worked for Serco to provide Project Management Services to [snip]

·         Project Management – Managed multiple concurrent IT/business projects for [snip] valued between £50-100,000

·         Client Liaison – Ran and chaired meetings and workshops with all levels of client

·         Received commendation from client for excellence in Project Management

·         Project Communications –Provided senior management with regular verbal/written project progress reports

·         Documentation – Produced appropriate PRINCE2 project documentation where required

·         Co-ordination – Responsible for co-ordinating activities of internal work-teams and 3^rd party organisations 

·         Worked autonomously with minimal direction

·         Role required travel to multiple UK sites 

[snip], Command and Control Agency                                                 Jun 05 - Dec 06

Project Manager (Kosovo)

·         Field office representative for [snip] technical agency within operational environment (Kosovo)

·         Project Management – On-site project management of €10 million system implementation and legacy network migration

·         Project Co-ordination - co-ordinated activities carried out by both  [snip] staff and 3^rd party contractor team of 10 people (ATCO Frontec)

·         Project Liaison - Managed, liaised and worked with all levels from Board level down to system manager

·         Project Documentation – produced and updated appropriate project documentation

·         System Briefings – Monthly presentations made to multi-national audiences of stakeholders (50-70 people)

·         Progress Management - Completed regular project progress reports to higher [snip] authorities

·         Project Chairman – Chaired weekly meetings comprising Senior Stakeholders personnel both military and civilian

·         Responsible for managing unforeseen project-related events

·         Worked autonomously with minimal direction from higher authority

·         Role required extensive travel to multiple remote locations within Kosovo and Macedonia 

Transport for London                                                                                                    Jan 05 – Jun 05

Systems Project Consultant     

·         Member of ‘LondonWorks’ project team (Implementation section) responsible for implementation of web-based  IT solution to meet Traffic Management Act 2004

·         Project Liaison - Extensive experience of external client liaison (London boroughs, Utilities)

·         Training Design- Responsible for producing Training Needs Analysis, Training Strategy/Plan, Course Instruction and User Guide documentation using ‘Systems Approach to Training’ methodology

·         Documentation  - produced appropriate PRINCE2 documentation where required 

[snip]                                                                                                            Oct 03 - Dec 04

Consultant/Trainer

·         Consultant/trainer for both multimillion turnover PLC’s and local Owner Managed Businesses

·         Training Design - Made use of ‘Systems Approach to Training’ methodology with regards to course design, and training delivery/methods

·         Training delivery - Instruction of bespoke basic IT/Health and Safety/First Aid courses to clients of varying levels of knowledge/experience/ability 

[snip]                                                                                                                                 Jan 03 – Jul 03

IT User Support

·         Team Management - Team Leader in 1^st/2^nd line support role (telephone/face to face user support) and IT Auditor within the Home Office

·         Technical - Carried out server/workstation maintenance tasks as required (installations/upgrades)

·         System Troubleshooting - Carried out on-site system troubleshooting of Windows XP/2000/NT systems where required

·         Health and Safety - Responsible for carrying out Health and Safety Display Screen Equipment (DSE) assessments 

[snip]                                                                                                                   Jan 02 - Oct 02

IT Support Manager

·         Team Manager - Manager of network support team

·         Technical - Responsible for supporting company network (Windows NT/2000, Office XP)

·         Technical - Performed systems installations using RIS/Ghost/CD methods

·         Customer Support - Provided telephone and face to face support to users

·         Training - Ran ad-hoc training sessions where required 

[snip]                                                                                                                  Jul 01 - Dec 01

IT Manager (unpaid appointment)

·         IT Management - Responsible for managing all aspects of Information Technology

·         Website Designed - Design of Club website using Dreamweaver 4

·         Personal Development- During this time I was also studying full time for Microsoft and Cisco certifications     

 [snip]                                                                                                          Feb 01 - Jul 01

Project Manager

·           Project Management – Co-ordinated implementation of new Windows 2000 network budgeted at approximately £50,000

·           Project Liaison - Liaison with client at all levels where required

·           Technical - Performed upgrade/fresh installations of operating systems using several methods (RIS/CD Install/Ghost)

·           Network Design - Designed Active Directory Services (ADS) structure including Group Policies, Security, DHCP, DNS, Software Firewall

·           Quality Assurance – Supervised testing all hardware/software products to ensure system compatibility

·           User Support - Co-ordinated 1^st/2^nd line support for users regarding Windows 2000 and Office XP 

[snip]                                                                                                       Jun 00 – Feb 01

IT Manager

·           Project Management - Co-ordinated medium sized Windows 2000 network implementation valued at approximately £100,000

·           Personnel Management - Responsible for management of IT support team

·           Network Design – Designed Windows 2000 Active Directory structure

·           Setup and configuration of software firewall (ISA Server 2000)

·           Customer Support - Co-ordination of 1^st/2^nd line levels of support given to network users

·            Hardware QA - Management of  hardware testing (desktops, laptops, printers etc.) in accordance with company procedures

·           Performed system configuration, troubleshooting tasks and updates where required

·           Project Documentation - Completion of relevant system and project documentation 

[snip] London                                                                                  Sep 95 - Feb 00

Project Implementation Manager

·         Project Management - Responsible for management of implementation projects of Property Management solutions to Ministry of Defence (MoD) valued between £2-5 million

·         Project Liaison – Worked with clients at all levels from Board Level to end-user

·         Project Briefings – Wrote and made presentations to clients and project teams

·         Project Documentation – Produced PRINCE project documentation and schedules using MS-Project

·         Extensive travel required in UK and abroad

·         Quality Assurance - Co-ordinated and carried out software QA of new software releases

·         Responsible for investigating and resolving software issues (bugs, compatibility) following QA

·         Training Design - Designed bespoke training courses for all levels of users from basic through to advanced/administrator levels

·         Training  Implementation - Ran both one-to one individual and group training sessions

·         System Troubleshooting - Carried out on-site system installations and technical problem solving

·         Manager of implementation team for following projects:

o        British Forces Northern Ireland implementation  (15 sites)

o        British Forces Cyprus implementation (3 sites)

o        British Forces Falkland Islands implementation (single site)

o        Royal Air Force implementation (30 sites)

o        Royal Marines implementation (6 sites)

o        British Army UK implementation (100+ sites) 

Education 

·         Oxford (Brookes) University                                                                                          Sep 92 - Jun 95

BA (Hons) Business Administration and Management with Retail Management (2: i)

·         University Of The West Of England, Bristol                                                                 Sep 90 – Jun 92

BTEC (HND) Mathematical Studies (Business Decision Analysis)

·         Crawley College                                                                                                              Sep 88 - Jun 90

BTEC (OND) Business and Finance

·         Reigate Grammar School, Reigate                                                                                Sep 82 - Apr 88

7 GCE ‘O’ Level 

Professional Training  

2007

Information Security Management Systems Lead Auditor - ISO 17799/ISO 27001(BSi International)

Fire Awareness

Introduction to Information Security Management Systems - ISO 17799/ISO 27001 (BSi International)

SHEF (Health and Safety) Course

Security Awareness Course  

2006

PRINCE2 Practitioner (Inspirandum) 

2004

Information Security (Defence Intelligence Security School)

CIEH Foundation Certificate in Health & Safety in the Workplace (Interior Services Group) 

European Computer Driving Licence (30 Army Education Centre)   

2003

Manual Handling Training Course (Line International Ltd)

Health and Safety Display Screen Assessor Course (Line International Ltd)

Systems Approach to Training for Managers (Army School of Training Support)

Instructional Design (Army School of Training Support)

Course Programming (Army School of Training Support)

Basic Instructional Techniques (London District Specialist Training Team)

CIEH Foundation Certificate in Food Hygiene (Catering Support Regiment, RLC)

Unit Security Officer (Defence Intelligence Security School)

Health and Safety/Manual Handling Trainer (Abertay Training)

HSE First Aid Trainer (Abertay Training)

All Arms Unit Safety Manager (Army School of Logistics) 

2002

PTS (Personal Track Safety) Course (Railtrack) 

2001

Health and Safety Executive First Aid at Work Certificate (Training for Life)

Administering Windows 2000 Professional (Connectivity) - Microsoft Certified Professional

Administering Windows 2000 Server (Connectivity) - Microsoft Certified Professional

Designing a Windows 2000 Network Infrastructure (Connectivity) - Microsoft Certified Professional

Implementing a Windows 2000 Network Infrastructure (Connectivity) – Microsoft Certified Professional

Implementing a Windows 2000 Directory Services Infrastructure (Connectivity) – Microsoft Certified Professional

Designing a Windows 2000 Directory Services Infrastructure (Connectivity) – Microsoft Certified Professional

Migrating from Windows NT4 to Microsoft windows 2000 (Connectivity) – Microsoft Certified Professional

Installing, Configuring, and Administering Microsoft SQL Server 2000 (Connectivity)

Designing and Implementing Databases with Microsoft SQL Server 2000 (Connectivity) 

2000

PMI Project Management course (Learning Tree International) 

Interests 

Scuba Diving (BSAC Ocean Diver/PADI Master Scuba Diver)

TA Officer 1992-present

Appreciation of the arts

Skiing

Horse Riding