Nationality: British 

Married with no dependents             

A commercially astute technology manager/director with proven skills in building, developing and managing programmes, projects, departments, teams, infrastructures and systems for blue-chip organisations and start-ups. Previous employers include: [snip]

·       Media (Broadcasting/Publishing), Leisure/Hospitality, Telecommunications and E-Business experience.

·       Several new business launches including dotcoms, TV channels and consultancies.

·       Broad technical skills covering both applications development and infrastructure.

·       Excellent record of successful IT projects delivery, often against the odds.

·       Customer focused and highly motivated to exceed delivery expectations.

·       Persuasive and diplomatic communication and man management skills.

·       Hard-working, thorough, loyal and reliable nature in all circumstances.

·       Proactive problem solver and technical solutions strategist.

·       Unflappable, focused and decisive when under pressure.

CAREER SUMMARY                         

Sep 2005                    Interim Project Manager, [snip] (2 Month Contract), The Netherlands/Global

- 28/10/05             Project management of Dutch Digital TV Conditional Access systems for Broadcasters.
Installation, integration and testing of CA applications and Set Top Boxes at a Digital Cable TV Company in the Philippines and an IPTV 3-play service provider in the USA. 

Aug 2004                   Interim Projects Director, [snip] (Contract), UK Wide

- Sep 2005                 Project and programme management (using PRINCE2) of Telecoms, Digital Radio and CRM systems for several Police Constabularies and Fire Brigades throughout the UK and implementations of Corporate home working networks for Cambridge based organisation. Matrix management of hardware and software engineers, supplier and sub-contractor management, issue resolution, risk control, financial reporting, quality assurance for multiple development and maintenance projects.

Three contract extensions.

Major Achievements:

·      Multi-million pound three phase implementation of systems for Kent Police Authority.

·      Issue resolution and change management at various clients throughout UK. 

Aug 2002                   CTO, [snip] Kent

- July 2004                Co-founder, technology and programme manager for a start-up e-publishing and web directory business supplying a family entertainment guide. Management of multiple projects, including a [snip] CRM implementation and a bespoke SQL/XML content management system for integrated book publication and web site management. Recruited and managed a data research team, evaluated and selected technologies and vendors.

Major Achievements:

·      Development of business from idea to launch, with involvement in financial, marketing, research, design and technology projects.

·      Evaluation, implementation, configuration and training of [snip] CRM.

·      Management of web site design, build, scalability and security. 

April 2001                 Director of Technology, [snip], London/Hertfordshire

- July 2002                A B2B E-commerce start-up, funded by Nomura Bank, offering the Retail Hospitality sector an

e-procurement service, packaged with discounted utilities and digital services (e.g. Games, Music, TV, Banking). Responsibilities included the programme management of projects totalling over £10million, operation of systems supporting up to 15,000 installations 24x7, research and development of new digital service offerings, SLA negotiation and management, technical customer support, security, scalability and quality control of all web based services. Recruited and managed an in-house team of 25 plus third party and offshore application developers. The Company was closed by Nomura Bank when it subsequently sold its estate of public houses.

Major Achievements:

·      Turned around and successfully completed ahead of schedule a failing Oracle ERP implementation, saving over £250k by the introduction of improved processes and procedures.

·      Integrated multiple supplier systems using Microsoft Biztalk, EDI and XML. Operational systems included Webridge (C#) and Microsoft .Net e-commerce, Oracle ERP, Java Portal and MIS Data Warehouse.

·      Managed the rollout to 600 sites of a PC, Printer, Clarity EPOS system, ADSL Internet access to owned VISP service and comprehensive training. 

2000 – 2001               CTO, [snip], London

An Internet on TV and T-commerce service intended for launch in 2001, in partnership with [snip]. Reporting to the CEO, responsibilities included implementing a programme of technology projects in the UK, USA and Asia. The company was closed by [snip] following a change of corporate strategy for Web ventures and financial pressure from the failure of ITV Digital TV.
Major Achievements:

·       Led and successfully implemented various projects including a portal development in London, set top box manufacture in Singapore, browser development in California, bespoke E-CRM system in North Carolina, Integration and scalability testing in Boston and retail product distribution in the UK.  

1998 - 2000                Senior Media Consultant, [snip], IBM, London

Business and technical consulting to media and communications industries in EMEA, including digital and interactive television, publishing, data broadcasting, broadband Internet services, service and content providers. Responsibilities included advising clients on infrastructure projects, business transformation, change management, business process design, customer care and billing, market positioning, convergence issues (e.g. PDA & PVR devices), digital asset management, IT strategy, Web strategy and e-business.

Major Achievements

·      Web scalability review for European Public TV and Radio Broadcaster.

·      Digital TV launch strategy for a UK Cable TV Company.

·      Digital TV launch strategy for a Finnish TV Consortium.

·      Web and Interactive TV strategy for a European publisher.

·      US Market positioning study for a European broadcast technology company.

1995 – 1998              [snip] (two roles)

(1996 – 1998)            Head of IT, BIB (Sky Interactive TV), London

Represented [snip] technology management in a joint venture start-up, with a staff of 12. Responsible for planning, implementing and managing the IT, operational systems and infrastructure requirements of a Satellite broadcast company offering the UK's first interactive (T-commerce) digital TV services including the management of IT staff, Andersen, Cap Gemini and Oracle consultants, supplier management, budget management, contract negotiation, project control and policy definition.

Major Achievements:

·       Selected and implemented various business system packages, corporate infrastructure build, outsourced customer call centre and facilities management.

·       Led the development of Interactive TV advertising solutions.

·       Led the design of a large Oracle data warehouse and Call Centre CRM system.

1995 - 1996          Head of Business Systems, [snip], Middlesex

Reporting to Group Head of IT with 45 staff, responsible for the programme management and operation of systems supporting all areas of the satellite TV broadcasting business.

Major Achievements:

·       Re-structured within one year a previously under-resourced department to recruit and retain high calibre staff and gain the confidence of 1500 users by providing urgently needed replacement business systems.

·       Managed multiple concurrent systems development projects, in-house and out-sourced, using a RAD DSDM approach, including the introduction of a data warehouse and decision support strategy, airtime sales and transmission scheduling, pay-per-view billing, music rights, studio management and cable sell-on systems.

·       Conducted a strategic review of systems and business processes to handle extensive subscriber and channel business growth, to prepare for the introduction of digital television and to ensure systems were year 2000 compliant.  

1992 - 1995                IT Systems Manager, [snip], London

Reported to IT Director with a staff of 12, responsibilities included selecting/developing, implementing, integrating and supporting business systems to start up and establish a major new broadcasting company. 

Major Achievements:

·       Defined system needs and strategy in consultation with senior management.

·       Developed an airtime sales system, a transmission scheduling system and a billing system.

·       Delivered all critical projects on time for the start of broadcasts on 1/1/93. 

1987 - 1992                Senior Project Manager, [snip], London/Southampton
Recruitment and management of a team of 35 to design and build an advertising sales system.

                                      Change management, advising on process changes to introduce greater automation. 

1979 - 1987                Programmer/Analyst/Project Manager, [snip]
Development and support of systems for TV Broadcasters, including 13 of the 15 ITV Franchises

                                      and US Broadcaster ABC. 

1978 - 1979                Programmer, Crown Agents for Overseas Governments
Development and support of systems for overseas governments, including postage stamp production, and pensions administration. 

Further details and references are available on request

EDUCATION and QUALIFICATIONS

Professional Certificate of Management, Open University, 1996 (MBA Course)

2 A Levels, 6 O Levels, Eltham Green School, London 1973-1974         

INTERESTS

Digital photography, films, football, golf, writing, travel.

Member of British Computer Society (BCS), Institute of Directors (IOD) and Ecademy Networking Group.