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Date of Birth: 6/11/72
Profile
As an enthusiastic IT professional who has
worked in the industry for the last 10 years, I have gained an
extensive knowledge of networking and all Microsoft products,
and have become a qualified MCSE. I have worked successfully
within a team but have also been required to work on my own with
superb results. I am confident in many aspects of IT including
pre-sales, technical support and delivering bespoke solutions to
a diverse range of customers. My breadth of experience makes me
an ideal candidate for roles that are challenging, forward
thinking and require competence and confidence at all levels.
Key Skills – proficiency in all listed.
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Operating Systems:
Microsoft Windows Server 2003, SBS 2003, 2000 Server, NT 3.51
and NT 4.0 Server, Windows XP Professional, Windows 2000
Professional, Windows NT 3.51 and NT 4.0 client, Windows 95 and
98, Novell Netware, Citrix, Apple Mac OS 9 and OS X, Red Hat
Linux.
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Server Applications:
Exchange 2003, 2000 and 5.5, ISA 2000, IIS 4, 5 and 6, SQL 2000,
Proxy server, Group Policy, Sharepoint, .NET, RAS, Remote Web
Workplace, Terminal Services, Novell NDS, Dell OpenManage,
Compaq/HP Insight Manager, MDaemon.
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Network Technology:
Active Directory, TCP/IP, IPX/SPX,
NetBEUI, WINS, DNS, DHCP, Group Policy, VPN – PPTP/IPSec, VPN -
Cisco, SMTP, POP, IMAP, MAPI, ADSL, SDSL, PC Anywhere, VNC, SAN,
FTP, Cisco IOS.
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Anti-Virus/Spyware:
Mcafee ePolicy Orchestrator, McAfee AntiVirus, Symantec
Enterprise Edition 7.5 and 8, Sophos Small Business Suite with
PureMessage, Microsoft Anti-Spyware, Lavasoft Adaware.
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Client Applications:
Microsoft Office 2003, XP, 2000, 97, Symantec Ghost, Maximiser,
ACT!, Bloomberg, Outlook 2003, 2002, 2000, 98, 97, Quickmail,
Dataflow.
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Hardware:
Cisco Pix 501 Firewall, Cisco switches, Cisco IOS, 3COM
switches, 3COM Wireless, Netgear Wireless, Netgear ADSL routers,
HP switches, D-Link wireless, Draytek ADSL routers, Draytek
Wireless, D-Link Wireless, Mitel IP Phones, Mitel IP phone
switches, RAID 0, 1 and 5 configuration, Dell PERC Raid
Controllers, Adaptec RAID controllers, Compaq/ HP servers, Dell
Poweredge Servers.
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Backup Applications:
Veritas Backup Exec, Arcserve, Yosemite
Tapeware, NT Backup.
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Management:
Field engineer management, ISO 9002 experience.
Experience
December 2002 – Present Day: [snip], Systems Engineer.
Working in this company as the primary
technician, servicing approximately 35 customers, I have
developed my IT and customer facing skills extensively. I have
become an expert in all Windows operating systems, WAN
connectivity and remote access, routing and security. I am
responsible for all aspects of IT in the companies I visit,
including the planning, purchasing, installation, maintenance
and updating of all IT equipment and software as well as liasing
with ISPs and service providers to offer a complete
end-solution. I have recently been upgrading many sites to SBS
2003 with excellent results.
·
A
leading role in moving the company forward techno[snip]ly and
to a larger client base. I have suggested many new technologies
to customers, such as Exchange server for remote access to
e-mail and calendars, and then successfully implemented my
solution.
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Senior
engineer responsible for all aspects of IT including pre-sales
specification, installation and post-sales support. The
solutions that I implement must be supported after the
installation. This has led me to become very thorough in my
work, as mistakes can be costly.
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Liased
with customers at all levels to bring IT solutions that were
beneficial to them, yet easy to support and maintain. It is
often the case that I need to meet with company directors to
demonstrate the proposed IT solution.
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Dealt with
customer problems and questions on the phone, remotely and
on-site. A good rapport has been created with the customers
with a “people first” attitude.
June 2000-December
2003, [snip], Systems Engineer.
In a role where I was required to work alone, in a team and
manage field engineers, I gained a wealth of experience in the
“real world” of IT. The company was responsible for the
customer’s entire network and communication so I dealt with
every aspect of the industry at all levels.
·
Managed
a team of three engineers installing and supporting a number of
small businesses with Windows and Novell operating systems.
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Developed skills in TCP/IP networking and remote access
solutions for travelling customers.
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Installed numerous servers with 2000 server and Exchange 2000 on
various sites, and tailored to suite customer’s needs.
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Expanded customer-facing skills in this
critical, small-business environment gaining the ability to
deal with problems calmly and effectively.
1995 – 2000,
[snip]
UK, Logistics manager and Systems Engineer.
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Managed
a team of 4 staff and developed management experience
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Lead
Logistics department forward from a one-person operation to a
five-person department, gaining Compaq and ISO 9002
certification in the process.
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Attained Microsoft
MCSE certification.
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Developed Windows
operating system skills as well as becoming proficient in
Compaq and Dell hardware builds and maintenance.
Qualifications
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MCSE in NT4.
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BA Honours Degree in English Literature.
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3 A-Levels in English, Physics and
Design.
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9 GCSEs.
Interests
- Playing guitar,
listening to music and attending concerts.
- Motorcycling.
- Literature.
- Film.
Referees
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