|
EXPERIENCE:
October 2006 to
Present
[snip]
2nd Line Support
·
Contracted to cover the support
for the Exeter site while permanent members of the team were
engaged with the rollout of Windows XP. The Exeter site provides support for the other satellite offices
in the southwest.
·
The main helpdesk in Dorking
fixed all calls that could be fixed easily and passed any that
needed further investigation to the Exeter site.
·
Software faults and answering
queries were resolved using remote tools where possible and if
need be a site visit. All software was run through a Citrix environment, which meant the PC’s were not
required to be that powerful. General faults could be fixed by
us but any that couldn’t were passed to the relevant teams in
the company.
·
The role also involved
supporting of the hardware IBM PC’s and HP printers and to
liaise with 3rd parties to resolve faults that
couldn’t be rectified by us.
·
Building of PC’s and Laptops
using Ghost, and Build manager for installation of required
software.
·
Patching of PC’s and printers
to the LAN and also the wiring in of phone lines using the Krone
panel and patching to floorports to enable the use of the BT
phones.
·
Maintaining the backup tapes
for the servers kept on site in Exeter and the sending of tapes
to the other offices round the UK. Also stored tapes from the
other sites in fireproof safes until requested. And updated tape
information using Commvault software
April 2005 to October 2006
[snip]
2nd Line Support
·
Contracted for 19 months to
cover 2nd line support while permanent members of IT
staff were involved in XP and new PC rollout.
·
Roll involved all aspects of 2nd
line support in fixing problems with software (Windows NT, XP,
Office 2000, XP, suite, Microsoft applications, bespoke
software) and hardware (both PC and Printer) and liasing with
external companies to resolve faults that were not able to be
fixed by us.
·
Use of Imagecast and Ghost to
build and rebuild HP and Dell PC’s with NT and XP operating
systems. Microsoft SMS was used to install Microsoft and various
bespoke applications on to the PC’s remotely
without having to monitor the install.
·
Installed new printers both
locally on the PC and on the WAN. Set up print queues on servers
to allow for network printing where wanted.
·
Roll also involved visiting
remote sites all over Devon and Cornwall to resolve faults that
couldn’t be fixed by the helpdesk over the phone.
This also involved aiding the network support
team in looking at and helping to fix any network related
problems occurring on the site.
·
Site visits also meant that I
could help the XP rollout team by building and installing new
PC’s for the sites which meant that it reduced their workload
and help to speed up the project.
Feb 2005 to April 2005.
[snip]
XP Rollout Engineer.
·
Contracted as Part of a team
rolling out Windows XP, Office 2003 and various other bespoke
applications onto PCs using the HP Openview Radius software.
·
Assigned software roles to the
PC’s and updated user accounts using active directory,
·
Installed the new PC’s onto
desks and took old ones away to be quarantined and then
re-used.
Sept 2004 to Feb
2005.
[snip]
IT Support Analyst
·
Initially contracted to update
software and security on all laptops, This has been extended to
all desktops as well.
·
Role also extended to helpdesk
support, hardware, software and networking troubleshooting.
As office is small most problems are solved by visit to user.
·
Install and setup PC’s (Dell)
and Printers (Hewlett Packard), as well as making up network
cables to patch them into network.
·
Created procedures for new user
accounts and also security updates of laptops and PC’s
·
Install hardware for
presentations.
July 2004 to July
2004
[snip]
XP Rollout Engineer
·
Part of a team contracted for a
week rolling out windows XP image using Symantec ghost.
May 2002 to Feb 2004
[snip]
IT Support Analyst
·
Provide support at all levels
for over 1600 users nationwide.
·
Troubleshoot and resolve
software problems onsite (at nationwide locations / sites) or
via telephone.
·
Support of various systems
including Windows 95,98,2000,XP, Ms Office Suite, Lotus Notes
R5.0 and 6, Circle Systems.
·
Resolve hardware problems &
perform upgrades on desktop PC’s, laptops (Dell) ’s and printers
(Hewlett Packard / Tektronix).
·
Install and setup desktop PC,
laptops and printers on company WAN as required.
·
Rebuild of user PC’s to
specification through creation and application of Ghost Images
for various models of desktop PC’s and laptops using
Norton Ghost.
·
Setup and administer changes to
new / existing user accounts and folders through Windows 2000
administration tools and Lotus Notes.
·
Carry out restores using
Veritas Backup Exec for corrupted and deleted files / folders.
·
Active participation in
nationwide Windows 2000 rollout in 2002 for over 1000 pieces of
hardware (desktop PC’s, laptops, printers), and Windows XP in
2003.
·
Setup and resolve remote access
and configuration issues on laptops relating to dial up
connectivity and Lotus Notes.
·
Assist in London Sites with
client presentations and video conferencing setups.
·
Assist networking team in
server setups and upgrades and troubleshooting of problems with
Cisco switches.
·
Support of various bespoke
software relating to property management, payroll and document
management systems.
·
Patching of network cables for
computer hardware and Mitel telephony system.
·
Call logging and chasing up of
hardware faults on behalf of users with engineers.
·
Produce documentation on system
tips and procedures to assist other departmental colleagues.
·
Assisting in office moves on
evenings and weekends.
Sept 2001 to Nov 2001
[snip]
Migration officer
·
Selected as part of a team
transferring over 25000 accounts from three different banks and
their systems to the [snip] system, each being done within strict
deadlines.
·
Designed spreadsheets to
calculate monies owned and interests gained for the large
companies whose accounts were being ‘migrated’.
·
Acted as point of contact for
computer queries during the migration
April 2001 to Sept 2001
[snip]
Scanning Technician
·
Appointed to examine all
scanned archived documents prior to Compliance scrutiny.
·
Evaluated documents for
possible Compliance irregularities.
·
Liaison with Compliance officer
to resolve queries.
July 2000 to March 2001
[snip]
Technical Specialist
·
Initially invited to install
and configure Lotus Notes onto all the 400 computers in the
building within a one-week period.
·
Headhunted by the IT
Department Helpdesk to install in-house software created by the
developers. The work was completed within a strict schedule.
Apart from the developers, I was the only member of
the IT department with the ability to fix problems associated
with the software.
·
Due to a lack of staff, I was
selected to become a member of the Helpdesk team.
Daily technical support included logging, assigning and solving
queries for staff in the Isle of Man office and also in the
offices abroad. Installing and configuring software.
·
In addition to support my daily
duties included building, ghosting and installing workstations,
aiding in large office moves. Fixing printer, and network
problems.
·
Provided support for the
in-house software, in addition to Microsoft Office, Windows 95,
98, NT and 2000, Novell and Internet Explorer,
Lotus Notes and IBM AS400.
QUALIFICATIONS:
Microsoft Certified Technical Education
Centre
Certificate for Implementing and Supporting
Microsoft XP Professional.
University of Liverpool
(1997- 2000)
BSc (Hons)
Marine Biology (2.2 )
Mander Portman Woodward, London
(1997)
2 'A' Levels -
Chemistry B, Biology C
Forest School, Snaresbrook,
London E11
(1990 -1996)
4 ‘A’ Levels –
Biology D, Chemistry E, Geography E, General Studies C.
PERSONAL DETAILS:
Date of Birth: 26/9/1977
Marital status: Single
Nationality: British
Driving Licence:
Full, Clean
St Johns ambulance First
aider
INTERESTS:
As my background is in Marine Biology I have
been interested in the sea for most of my life.
Hence my main interests are SCUBA diving in which I am at
advanced level and power boats
which I have a RYA Power boat handling certificate. I am
currently renovating a boat so I will be
able to enjoy most of my hobbies easily. I also enjoy fishing
and travelling.
References available on request. |
