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PROFILE
A highly
professional and dedicated contractor with a background of
working in various support and project related roles. He works
well under pressure and has strong organisational skills with a
flexible, enthusiastic approach.
Also has a history
of long and renewed contracts with various government
departments and financial organisations. Currently holds
security clearance to SC level.
TECHNICAL KNOWLEDGE
§
Windows XP Professional and Windows 2000 Professional
§
Basic Windows Vista knowledge
§
Office 2000, Office 2003 and Office XP
§
Windows NT 4.0, Windows 2000 and Windows 2003 server
§
Active Directory (AD)
§
Exchange 2003 and Active Directory account administration
§
Novell NDS and NetWare
§
DHCP,
DNS & TCP/IP
§
Remote Installation Services (RIS)
§
Norton Ghost and Ghostcast server
§
Active Directory Migration Tool (ADMT) & User State Migration
Tool (USMT)
§
Basic knowledge of Business Desktop Deployment (BDD) 2007,
Laplink PCmover, Windows Automated Installation Kit (WAIK) and
Altiris Client Management Suite
§
Application deployment using SMS and ZENworks for Desktops
§
Server monitoring tools including MOM 2005 and HP/Compaq Insight
Manager
§
Dell
workstation and laptop hardware
§
HP/Compaq workstation and server hardware
§
Desktop, email and account migrations including Windows NT 4.0
to Windows XP and GroupWise to Exchange upgrades
§
Extensive
knowledge of various migration tools and deployment processes
§
Experience of most desktop rollout and migration tasks including
application audits, deploying new workstations and organising
rollout teams.
§
Has
worked in both server and desktop support teams
ACHIEVEMENTS
§
Made
improvements in the workstation rollout process at the [snip]
that reduced PC deployment times and enabled more desktops to be
upgraded per weekend.
§
Implemented a more efficient rollout schedule that contributed
to early completion of a desktop migration project at [snip].
§
Introduced a desktop deployment process at the [snip] that
reduced post-migration support problems and costs.
QUALIFICATIONS
§
Security Cleared to SC level
§
Microsoft MCSE
§
Novell Master CNE and CNE
§
Compaq ASE
§
Cisco CCNP and CCNA
§
Citrix CCA
CONTRACT HISTORY
[snip]
July 2007 to
January 2008
This was a third
return to the Bank on a fixed term contract to work as part of a
[snip] team that provided server and 3rd desktop
support.
The team provided
support and maintenance for nearly 500 physical and virtual
Windows servers and over 3,000 customers and their workstations
across the country.
§
Dealt with desktop related problems including Office 2003 issues
and failed application deployments.
§
Performed Active Directory, Exchange 2003 account and public
folder administration.
§
Set
up and configured networked printers.
§
Created and maintained Group Polices.
§
Resolved server related issues including loss of connectivity
and hardware failures.
§
Applied service pack and other updates to servers.
§
Used
Microsoft Operations Manager 2005 to monitor servers and resolve
alerts.
§
Built new servers using Remote Installation Services (RIS).
§
Provided basic support for the Citrix MetaFrame XP servers.
§
Created and maintained DNS host records and DHCP scopes.
§
Carried out morning system checks.
§
Provided Out of Hours and weekend support cover.
§
Used
HEAT call logging software.
[snip]
March 2007 to July
2007 (1 renewal)
This contract was
to assist
with a desktop refresh project that upgraded all out of warranty
and obsolete PCs ahead of the Treasury’s upgrade to Windows
Vista. Also provided help to the Desktop Support team to resolve
workstation related problems.
This desktop
refresh project was completed on time and without any serious
disruption to HMT staff or its ministers.
§
Built replacement HP D530 workstations using Norton Ghost.
§
Installed workstations and customer applications.
§
Migrated user settings and some applications using Laplink
PCmover.
§
Took
part in the trialling of Windows Vista.
§
Helped setup the Vista trialling environment.
§
Used
Business Desktop Deployment (BDD) 2007 to create base images
§
Built replacement Dell Latitude laptops with Safedial+
installed.
§
Provided support to the Windows 2000/Office 2000 desktop
environment.
[snip]
March 2003 to January 2007 (9 renewals)
This was a
long-term contract to work on a series of projects that moved
the Bank over to a totally Microsoft desktop and server
environment. These projects included upgrading all workstations
to Windows XP, rolling out SMS 2003 for application delivery and
migrating users over to Active Directory and Exchange 2003.
Roles within these
projects were to complete various migration tasks and to assist
in the deployment of new workstations and applications to the
business areas. These projects were completed ahead of schedule
and without any major disruption to the end users.
§
Upgraded workstations from Windows NT 4.0 to Windows XP using
both Norton Ghost and Remote Installation Services (RIS).
§
Migrated email accounts from GroupWise 5.5 to Exchange 2003
servers using Wingra.
§
Migrated user accounts over from Novell Directory Services to
Active Directory using the
Active Directory
Migration Tool (ADMT).
§
Conducted user, application, hardware and printer audits.
§
Managed Active Directory accounts and groups.
§
Setup trialling machines and worked with suppliers and other
technical groups to resolve any problems discovered during
testing.
§
Deployed applications using SMS 2003.
§
Used
the User State Migration Tool (USMT) to restore user account
settings.
§
Setup and created network printers.
§
Responsible for ensuring that all pre-migration tasks had been
completed and resolving any outstanding issues.
§
Organised rolled out teams and post migration support rotas.
§
Provided desktop support for any post installation problems.
§
Worked in all of the Bank’s business areas including their
Dealing Room, Press Office, Banking department and for the
Monetary Policy Committee.
§
Made
improvements in the workstation rollout process that decreased
PC deployment times and enabled more users to be upgraded per
weekend.
§
Introduced new deployment processes that ensured that most
technical problems were resolved prior to the end user
discovering them and reporting a fault.
[snip]
November 2001 to March 2003 (5 renewals)
Worked as part of
the NetWare 4.11 to Windows 2000 migration project and provided
3rd line post-migration server and desktop support.
§
Performed workstation upgrades to Windows 2000 Professional
using Norton Ghost.
§
Exporting and imported user settings using USMT.
§
Conducted GroupWise 5.5 to Exchange 2000 mail migrations.
§
Used
ADMT to migrate user accounts and rights to the new Windows 2000
servers.
§
Provided 3rd line support for any post migration
server and desktop problems.
§
Reorganised rollout and post migration support schedules.
[snip]
July 2001 to October 2001
This was a fixed term contract to rollout a bespoke invoice
payment system throughout the Bank.
[snip]
January 2001 to June 2001 (1 renewal)
Managed a local support team and dealt with any major technical
issues on [snip] sites in the East Anglia area.
[snip]
July 2000 to January 2001
This was a rolling
contract to help the [snip] prepare for their migration to
NetWare 4.20 by an external supplier.
[snip]
March 2000
This was a fixed term contract to install
ManageWise 2.6 to centrally manage the MoD-DHE’s NetWare and
Windows servers.
[snip]
September 1998 to
October 1999 (4 renewals)
This was a NetWare
migration project that upgraded all [snip] sites from Netware
3.2 to NetWare 4.11.
[snip]
April 1997 to
August 1998 (5 renewals)
Provided 3rd
line server support and later worked on the Netware migration
project. |
