CURRICULUM VITAE

NAME:                                                                             Driving License:  Full UK

COURSES:                                     Managing and maintaining a Windows 2003 Environment

Altiris Deployment Solution 5.5

                                                                                Level 1 Dell San Course

Certified Network Administration Novell Netware

SKILLS: 

SYSTEM                                                                VERSION         

Server Operating Systems and Applications                                                                                     

Windows Server                                                  NT 4.0 & 2000, 2003                            

Novell Netware                                                     3.12, 5.1                                 

MS Exchange                                                        5.5, 2000                

Network Associates EPolicy Orchestrator      2.5, 3.0

Altiris Deployment Solution                              5.5,5.6,6.1              

Altiris Client Management Suite                       5.5,6.1

Veritas Backup Software                                     8.6

Active Directory                                                                                                                 

Desktop Operating System  

Windows XP Professional                                 Service Pack 2

Windows 2000 Professional

Windows NT                                                        3.51,4.0

Windows 98                                                          2^nd Edition

Windows 95                                                          B

DOS                                                                        3.2-6.22                                    

General Applications 

MS Office Professional                                        97,2000,2002, 2003 

EMPLOYMENT HISTORY 

[snip] (UK) Ltd June 1998 – Present            Technical Support Analyst

Contracting for first 4 years, Permanent for the remainder

v      Strategy, design and implementation of various projects, ranging from the main ticketing system to designing and building a remote support system for all users using Altiris Deployment Solution 

v      Planning the PC Hardware strategy for the company. 

v      Designing and building company wide Windows XP Images. Planning complete rollout to all users of XP including backend upgrade to Windows 2003 and data migration. 

v      In charge of Anti-Virus strategy for deploying software and consequent updates. 

v      Liaising with company departments to give advice on future required projects. 

v      3^rd line support of all Software and Hardware Issues. Including server support 

v      Dealing with outside companies for quotations, and supplies. 

[snip] UK Ltd.  October 1997 - May 1998

Computer Contractor

v      In charge of Group Head office support, handling all requests, buying new equipment and installation. 

v      Network Administration role in revamping the groups and users on the servers. 

v      Liaised with outside companies on upgrades, and in which way to progress on updating software and hardware. 

[snip] May 1997 - September 1997

System Co-coordinator

v      Responsible for development and support of all computer equipment and software. This involved evaluating new hardware and software, and providing CC mail administration, Netware administration and Lotus SmartSuite support. 

v      AS400 connectivity problems and any pc or printer hardware problem resolution. 

v      Project managed the move of offices and all computer servers etc. 

[snip] June 1995 - May 1997

Senior Helpdesk Analyst

v      Responsible for supervising different shifts on the helpdesk, covering 750+ head office staff and 600+ stores. The helpdesk itself was mainly responsible for supporting the stores, all other calls relating to Lotus SmartSuite, 

v      Netware 3.12 and CC mail administration were my responsibilities. Also responsible for macro development on Lotus 123 and resolving any technical problems at stores, by using Excellenet to dial into them. 

[snip] June 1994 - May 1995

PC Support Specialist

v      Working for a pc dealership running a helpdesk for clients, this covered Lotus SmartSuite, MS Office and Novell Office also Netware 3.12, Windows for Workgroups and MS Mail. 

v      Developed some programs for clients using WordPerfect and Lotus 123 which helped to gain further contracts with existing and potential clients. 

v      Responsible for evaluating new hardware and software, and installation at clients sites.