Profile
Manager with wide ranging experience who has the drive and
determination to manage change making plans a reality. With
the ability to research, create plans, manage budgets,
influence key decision makers, motivate and inspire
colleagues combined with many other transferable skills I
can provide a flexible resource.
Key Skills
Business and System Analysis
Project Management
Communication
Budgetary Control
Problem Solving
Numeracy
Willingness To Learn
Personable
Achievements
Managed
company growth from £1.96m (97/8) to £4.85m (99/00).
Restructured car parking to save £150k pa and raise revenue by
27%.
Improved
catering customer service standards and improved catering
turnover by 15%.
Supervised the design and build of new retail facilities within
£500m new airport terminal project.
Designed an advertising schedule, chartered an aircraft to fly
in prospective advertisers and had all sites occupied before the
new terminal was opened by the Queen.
Career History
Consultant – Self – November 2006 to date
Project
management, business start up, business analysis.
CIS
Project Development Team Leader – [snip] – August 2005 to
November 2006
To find
areas where the sourcing and implementation of information
solutions across college will lead to improvements in customer
service, efficiency and information.
To
communicate within college the benefits of solutions being
implemented.
Project
Manager/System Manager/Client - [snip] – November 2002 To July
2005
To
investigate the requirements of the Trust for a Client
Information System (CIS).
Project
managed implementation of the CIS solution.
Trained
users and provided ongoing support.
Created
reports for managers.
Championed data quality and validation.
Continuous product development and rollout.
Maximised
usage of product Achiever Enterprise.
As a
client on a rehabilitation programme after an RTA assisting and
advising employment division in setting up and monitoring key
performance indicators.
Business
Manager - [snip] - August 98 to September 01
Provided
support to Directors.
Undertook
the function of Company Secretary.
Deputised
for Directors. Deputise for contracts managers.
Oversaw
subsidiary company.
Continually reviewed performance against corporate strategy.
Managed
all aspects of Company’s finances.
Project
managed £500K pa Carillion maintenance contract. Project managed
£750K pa [snip] contract.
Managed
personnel (78 staff) including recruitment and development,
manage subcontractors, facilities, IT, telecoms, purchasing,
marketing, public relations, tenant and client liaison,
insurance, fleet (25 vehicles) and budgets.
Town
Centre Manager - [snip] - September 97 to August 98
Worked
with Businesses, Chamber of Commerce, Town, District and County
Councils.
Raised
funding for projects and core funds.
Liaised
between contractors and businesses.
Increased
the vitality and viability of the town centre.
Communicate effectively with town and district.
Organised
and promoted festivals and events.
Marketed
local facilities.
Worked
with local press.
Created
environment impact reports.
General
Manager - [snip] - October 96 to May 97
Personally approved by Dutch National Bank, for operation of
[snip] Investments N.V. (trading as [snip] Nederland with
sixteen outlets within Holland), General Real Estates Facilities
B.V. and Money Change Holland B.V.
Consultant and Interim Manager - Self employed - February - 94
to October 96, May 97 to August 98
Involved
in activities including customer service, operations, logistics,
purchasing, project management, event and function management,
marketing, sales, product development, accounts, business
finance and business planning.
BAA
plc: 81 to 93
Retail Services Manager - [snip] - 91 to October 93
Deputised for the Retail Director.
Managed profit budget in excess of £25 million with Turnover
£100m+.
Tendered and negotiated contracts.
Member of plc retail policy groups.
Managed advertising agencies, budget £500k.
Managed six staff, over thirty business partners, their on site
managers and over 1000 staff.
Planned, negotiated and project managed expansion of facilities.
Co-ordinated retail advertising strategies with other BAA
airports.
Undertook fact finding visits to other airports in Europe.
Assisted airport duty management.
Retail Executive - [snip] - 90 to 91
Prepared budgetary reviews and compiled five year business plans
for the dept.
Managed and developed retail concessions.
Managed the day to day retail operations.
Developed and maintained the existing EPOS system.
Designed and maintained monitoring system for sales and budgets
on Lotus.
Managed the telecommunication system.
Provided management with essential retail statistics.
Responded to out of hours incidents affecting airport operation.
Assisted airport duty management.
Commercial Assistant - [snip] - 87 to 90
Compiled reports of the varying spend characteristics of
different destinations and nationalities using data from an EPOS
system.
Managed the advertising agencies.
Managed the concessions.
Assisted airport duty management.
Previous positions within [snip] Authority:
Concessions clerk 1984/7, Sales ledger clerk 1981/84, Bought
ledger clerk 1981.
Trainee Quantity Surveyor - F Biscoe-Taylor & Son - 80 to 81
A
private quantity surveying practice in which I was the junior
assisting in all activities.
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