Summary
Experienced Project Manager Prince2 trained with Business Process expertise including automation as well as System Implementations. Combines strong analytical and problem solving skills with the ability to motivate a diverse team to deliver challenging targets. Demonstrable track record of managing virtual teams and delivering quality, results orientated solutions on time and on budget.

Career History

2004 – 2006 SSA Project Manager

Employed within the Sales & Services Administration team as a global project manager to drive savings and increase revenue through the redesign of existing processes.

Managed a diverse and cross-functional team to drive the implementation of a Business Process Management application.

·         Defined globally consistent processes through to full automation

·         Introduced automated process performance indicators

·         Achieved savings of $600K within the first 6 months through the automation of manual process steps and reduction in the number of systems used.

·         Reduced turnaround time on customer requests by 20% leading to a Customer Satisfaction improvement of 15%

In order to increase both revenue and customer satisfaction, led a cross functional project team to implement a globally consistent Lead Management Process                                                                   

·         Reduced lead call back times from 3 weeks to 72 hours which led to a 20% increase in Customer Satisfaction

·         Delivered an increase of 25% on Internal Sales satisfaction due to the increase in quality of the leads supplied

·         Lead to win ratio increased by 40%

·         Revenue generated from leads increased by $7m in the first 6 months

2003 – 2004 [snip] Project Manager

Employed within the Global Process and Systems Re-engineering team as a project manager to lead the EMEA effort on the implementation of a Global Case Management application. Main responsibilities were to act as the bridge between IT and the Services Business units ensuring business needs and requirements were correctly represented to IT. Led an EMEA wide project team with responsibilities for requirements gathering, analysis and prioritisation. As the role developed became recognized as the main point of contact for all Services business needs in EMEA.

Key Project achievements included:

·         Over 600 users across Europe trained on the application within the agreed timeframes

·         Led all change management activities including a European wide road show

·         All business requirements documented and approved by senior management

·         Completed system & performance testing across more than 30 countries 

2000 – 2002 [snip] Project Manager

Employed within the Business Tools Team as a Project Manager to drive functional and process improvements in the Marketing organisation.

Managed a number of projects which included

·         Implementing a download functionality for a range of software products leading to annual savings of $300K through the reduction of hardcopy shipments sent to the customer

·         Delivered an automated price book functionality for a legacy application leading to annual savings of $200K

·         Introduced a European Pricing Bureau team improving internal sales satisfaction on prices queries by 30%

·         Implemented a Workflow Management application for 150 users

1997 – 1999 Business Analyst

Employed as a Business Analyst as part of a Project Core team responsible for implementing a Contracts Database application globally.

Worked extensively across Europe and Asia. As a member of the Project Core Team my key responsibilities included.

·         Documenting changes to existing business processes

·         Responsible for the data migration into the new application

·         Delivered presentations to senior management on new functionality

·         Led Super User training sessions

1994 – 1997 Customer Accounts Co-Coordinator

Financial Consultant

Accounts Trainee  

Education

HND Business & Finance (Farnborough Technical College)            1992
OND Business & Finance (Farnborough Technical College)           1990

Professional Development
Prince2 Foundation Trained Jul 2003
Prince2 Practioner Trained Jul 2003

Various Internal Training Courses Include:

SixSigma Greenbelt, Change Acceptance Process, Presentation Skills, Project Management Fundamentals and Facilitation skills