Profile
A successful IT specialist with over 7 years of experience at varying levels, boasting a broad range of experience in both technical and people management. Experienced in project management, implementing process and systems improvements to meet client and business objectives. A confident, resourceful individual who quickly develops rapport with others to construct good working relationships. Keen to take on new challenges, expand an ever-growing range of skills and relishes problem solving.

Key Skill set
MCP, MCSE+I, MCSA, A+, CCNA, CCNP, CCSA, CPFS, CSVPN, CIPTS, CCIP, CCIE-W (R&S), CCIE LAB (Feb 2007 booked)

• 7 plus years experience with enterprise network LAN & WAN infrastructure design, implementation, and support.
• Expertise on Cisco 6500, 4500, 3550, 2950, 2900 and 1900 series switches using Cisco Native IOS and CatOS.
• Expertise on Cisco 800, 1600, 1700, 1800, 2500, 2600, 2800, 3600, 3745, and 7200 series Routers.
• Expertise on Cisco VPN 3000 Concentrators, Cisco PIX 506, 515, 520 firewalls, and worked on Cisco IDS Sensors.
• Expertise in configuring the RIPv1, RIPv2, IGRP, EIGRP, OSPF and Border Gateway Routing Protocol (BGP).
• Expertise in configuring ISDN, Asynch, Leased Line, and Frame Relay WAN services.
• Expertise in configuring VLANs, Inter VLAN routing, CDP, VTP, Trunking, Spanning Tree Protocol (STP), SNMP, SPAN, and Ether Channel using Cisco Native IOS and CATOS
• Expertise in configuring the Authentication, Authorization and Accounting using RADUIS and TACACS+ protocol and expertise in configuring the Cisco Access Control Server (ACS) v 3.2.
• Expertise in configuring the Hot Standby Routing Protocol (HSRP) and Virtual Redundancy Protocol (VRRP)
• Expertise in configuring IP multicasting routing like PIM DM, PM SM, CGM etc on various Cisco products.
• Have an experience of configuring layer-2 and layer -3 quality of service on various Cisco platforms for example Class of service (COS), IP Presence, DSCP using class maps and worked on priority queuing, LLQ, custom queuing,, ERD, WERD and congestion management techniques.
• Have an experience of monitoring and supporting Multi Protocol label Switching (MPLS) in an environment of 80+ sites.
• Good understanding of Cisco VOIP and IP telephony network and have hands on experience on Cisco Call manager, Cisco 7940 and 7960 IP Phones , and analog and digital voice gateways
• Expertise on Cisco Works LAN Management solution (LMS) using Cisco common service, Cisco view, Cisco resource manager essential, and Cisco campus manager
• Have worked on Cisco PIX device manager, PIX Management Center (PMC), IDS Manager (IDM), IDS Event View (IEV) and IDS Management Center.
• Strong theoretical and hands on knowledge of authentication protocol like PAP, CHAP, MS-CHAP, Kerberos, NTLM, PEAP, LEAP, and EAP-TLS.
• Expertise in designing , installing and configuring the various Cisco Wireless devices like Cisco Aironet 1100 Access point, Cisco aironet 350 wireless network adapter cards and have worked on the wireless products of other companies like Belkin, HP etc
• Expertise in installing and configuring the nokia checkpoint firewalls. Currently supporting a network with six nokia firewalls installed
• Expertise in designing and deploying the Computer Associates Etrust IDS and currently supporting a network with three Etrus IDS.
• Have experience of working on the Concord network monitoring tool and worked on solar winds and expertise on Whatsup Gold designing and deployment.
• Active Directory Administration & design in single / multi-domain / multi-forest environment with Windows 2000 and Windows 2003 Server with Windows NT Workstation, Windows 2000 Professional and Windows XP Professional as Clients.
• Have worked on the configuration of Group policy in single and multiple domain environments
• Experience with Network Security using IPSec on VPN tunnels and Firewall Security using Cisco Routers, Cisco PIX and Windows 2000.
• Implemented Enterprise TCPIP Networks with DNS, WINS, DHCP, POP/SMTP, FTP/HTTP, RAS, NAT and VPN design with IP management and administration on Static IP Subnets on Windows NT, Windows 2000 and Windows 2003 platforms
• Strong hands knowledge and experience of Microsoft Exchange2000 Server.
• Expertise on Internet Information Server (IIS) 4.0, Microsoft Internet Security and acceleration server (ISA).
• Hands on the migration from Windows 2000 to Windows 2003 and from Windows NT to Windows 2000.
• Managed desktop design for Windows 2000 or Windows XP Professional using Group Policy, Remote Installation Services, and Windows Installer with TCPIP & NetBIOS Protocols.
• Experience with Windows NT/2000 built in Backup Utility and Veritas Backup exec and Netbackup utility.
• Have worked on VNC, DameWare, Remotely Anywhere, Remote-anything, Remote Desktop, Terminal Service, VMWare, Microsoft SUS, RSA server, Citrix ICA client configuration and many other utilities.
• Have experience of installing and configuring various Rack mount servers like HP-Compaq DL-380, etc
• Hands on Red Hat Linux system administration and configured the NFS, SAMBA, BIND, APACHE, SQUID and Send Mail
• Have worked on Sun Solaris system administration.

Career History

[snip] UK November 2005 to Present
Infrastructure Engineer

Managing and maintaining the infrastructure for the UK and level 3 support for escalated problems through a three tier support system. Day to day roles involve ensuring maximum uptime to the business on all core systems, designing and implementing new ideas, identifying areas of weakness and redesigning current infrastructure to better use resources.

The main software technologies I was responsible for implementing and maintaining are Windows NT domain, Win2k/2k3 AD, Exchange 5.5, Mcafee Virusscan enterprise, CA Etrust, Vertias BackupExec, Microsoft ISA 2000, MIME Sweeper, Microsoft SQL, FreeBSD. Hardware technologies include servers from Dell/HP (Poweredge 1650/1750/1850/2650 and DL320/360/380) utilising the latest hardware SAN (Powevault 900 and MSA500/1000) units in clustered environments, Cisco switches (Catalyst 2950/2948/3550/4000/6509) and routers (2600) and Cisco PIX (PIX 520 and 525) firewalls.

Core initiatives:-
• Managing the Cisco Core Switches 6513 and access layer switches 4507, 3550, 2950, and 2900XL
• Managing the Cisco 7200, 3745, 3600, 2600, 2500, 1600 and 1700 series routers
• Responsible for the connectivity, monitoring, and troubleshooting of 30 WAN sites across Europe, Asia and Australia.
• Managing the documentation of Local and Wide Area Networks using Microsoft Visio
• Responsible for managing the Cisco Works LAN management Solution network management tool
• Working on Whatsup Gold and Solar winds for WAN monitoring.
• Responsible for installation, configuration and troubleshooting of Nokia Firewalls [Checkpoint Firewall1/VPN1]
• Responsible for the installation, configuration and troubleshooting of the Computer Associates Etrust IDS.
• Responsible for the VPN configuration and management for remote access users and site-to-site link for small offices using Cisco VPN Concentrator
• Managing Site-to-Site VPN of 40 sites.
• Managing the Cisco ACS servers globally.
• Managing the DNS server for all EUR Sites
• Responsible for designing , configuring and supporting the DHCP Servers
• Administration of Microsoft Internet Acceleration Server ISA
• Working with Sever building team on the installation of servers and operating systems like windows 2000 and windows 2003 and supporting the windows domain environment
• Support the Wireless network of trusted and un trusted users.
• Working with IP Telephony team on global converge solution project

My biggest key areas of responsibility were looking after our Exchange 5.5 email system which was my sole responsibility, also developing a windows 2003 active directory to migrate from Windows NT. I also had sole responsibility for spam filtering/security software such as antivirus and the backup solution for the UK.

My other key areas include providing technical assistance to project managers and external solution providers to ensure that projects and solutions are planned carefully and try to proactively foresee problems such as compatibility issues and business requirements. I provide assistance to our central network team based in Amsterdam completing local tasks including migrating systems and servers to new vlan’ed architecture for different campaigns moving away from a large flat network.

I am also responsible for any infrastructure changes including network changes such as reallocating ports on our switches into different VLAN’s for different campaigns, maintaining an IP address list, implementing security updates amongst other ongoing maintenance tasks.

[snip]
December 2001 to November 2005
IT Administrator

Managing the installation and maintenance of core systems, including exchange/mail and user data comprising of 14 domain controllers and 12 other servers in an enterprise level active directory as well as the following elements of technical support:-
• Exchange 2000 servers, including configuring new servers and establishing links between sites, covering our whole active directory enterprise spanning over 30 branches nationwide.
• Implementing a corporate anti virus solution (Symantec antivirus Corporate), a restricted internet proxy (Microsoft ISA with surf control), a national backup solution (Veritas Backup Exec), user storage (Windows File Sharing), database servers (Microsoft SQL Server and Microsoft Desktop Engine), network and server monitoring (Using cacti (MRTG Front end) and Nagios running on FreeBSD), corporate mail spam filter (Spamassassin running on FreeBSD) and many other applications/tools bother server and client level.
• Recommending and purchasing key security focused applications, including; Veritas Backup (migrating from Arcserve), Microsoft ISA, Surf control for ISA, Norton Antivirus Corporate.
• Installation and maintenance of a Cisco PIX firewall.
• Introduction, Installation and maintenance of a FreeBSD server running Spam Assassin to filter spam before hitting exchange.
• Constant review of our services to provide a proactive approach to maximize the quality of service to our end users. A couple of examples of some of the services I have suggested and implemented include the cacti tool which provides MRTG graphing of network devices/servers so we can proactively monitor them and the nagios alerting system to alert us of various network performance issues and down time.
• Configure and install various items of networking including Cisco routers, various switches and hubs and some cabling/patching in structured and none structured cable environments.

Continuing from my duties of implementing the initial Windows 2000/AD/Exchange 2000 infrastructure, I am responsible for all future requirements for new servers and services and it is generally my duty to design and implement any new servers to provide for this requirement and ensure our team knowledge is actively updated from my own to ensure a better service to our end users. Support for these services to our end users is a job for our team of I.T. Technicians of which I am an active part of, this is an excellent team which I am quite proud to be a part of as we work efficiently as a collective unit.

Other key responsibilities include project management of any key technical projects and the on-going development of staff to the level of ability needed to fully support the business needs.

[snip] Sep 2001 to December 2001
IT support for internet customers

To support customers with a wide variety of technical expertise in general internet related queries. Typically these would include:-
• Internet account set-up.
• General server maintenance.
• Advanced problem solving.

[snip] Feb 2001 to Sep 2001
Logistic Controller/ Database Controller

Initially responsible for arranging the installation of computer equipment to our customers, I quickly moved into developing a unified database for the logistics department to manage the contracts held. I was responsible for successfully implementing a system that managed all the logistical processes, including:
• Finances.
• Vendor monitoring.
• Forecasting.
• Scheduling and tracking of orders.

[snip]
Apr – 2000 to Feb 2001
Client End Support

Client support for a range of packages, including:-
• MS office 97/200
• Lotus Smart Suite. (using NT server, Win 9x, Win 2000, Sco open server 5 and Linux)
Additionally I was involved in the planning and design of a data base query and auto emailing system using MS Access VB for the front end, and SQL queries in the back ground.

[snip] Jan 2000 to Apr 2000
Database Management

Major restructure of a Microsoft access database that was purpose built to take care of all the stock, quotes and invoicing, interacting with the SAGE accounting package.

[snip] Mar – 1999 to Nov 1999
Database Management

Creation of a specialized database in Microsoft Access for the production of automated statistics related to call center activities.

[snip] Mar – 1998 to Feb 1999
Quality Control/ Returns Manager

Testing for completeness and quality of pc build, staff training to ensure quality was maintained within the department and repairs. Moved up to position of Returns Manager, checking of faults and parts to ensure that final diagnosis was correct before equipment was issued. This included running the department and managing the team involved.

Education

Thomas Telford School 1992-95
Abraham Darby School 1995-97
Telford College of Arts and Technology Sep 1997 – Jan 1998
University of Middlesex, London, UK
Masters of Computer Networks (MSc)
2004-2006