| |
Professional Profile
A graduate calibre
professional IT manager and business analyst with program and
project full life cycle experience. Prince 2 qualified with over
15 years of business process & ICT experience in ERP, CRM,
telesales , and core financials across the whole spectrum of the
supply chain. Business process improvement by investigation,
documenting and solution providing technology applications and
business process improvement, user training, client and resource
management, implementation and service delivery experience. Able
to communication at all levels of business.. An innovative
problem solver with an in-depth understanding of strategic
integration of business processes and information technology.
Able to resolve conflict, develop client relationships, manage
application development and implementation from concept to
completion, and analyse business ICT needs to a high standard.
Key skills in: -
|
·
IS & Business
Management |
·
Procedure
Development |
·
Business process
improvement |
|
·
Prince 2 Project
Management |
·
People Management |
·
IT & non IT process
Change |
|
·
Business Analysis |
·
Accounting & Finance |
·
Change Management |
|
·
Risk Management |
·
Client Relationships |
·
Supply Chain, ERP,
CRM, RDB, BI |
Selected Achievements
|
Business
Process Analysis |
Investigated/Analysed business process and technology
conflicts in stock and buying processes. Analysed
discrepancies and audited core RDB based transactional
systems. Identified shortcomings in controls both in
business process and ICT systems. Undertook program of
visits to remote operations to educate and inform on
changes to both manual and It processes. Specified
changes to incorporate controls within IT processes.
Business impact analysis on effect of not implementing
change. |
|
Program/Project Management |
Business process
and systems design, Implementation of full accounting,
supply chain ERP,CRM, MIS and other applications.
Identified system and business deviations, risk and
project management from requirements design to
development and procurement to implementation of
business process change, software application deployment
including training and documentation & support. Resource
management including skill development and mentoring
programs. Client and third party service management. |
|
Procedure
Development |
Co-ordinated and
designed major part of review on procurement procedures
adopted by the business. Undertook business reviews on
how ICT would affect historic and inflexible working
practices. Developed & documented stepped approach to
change ensuring strategic progress to organisational
goals on efficiency, cost constraints and budgetary
controls.
Developed
internal Project management methodology based on Prince
2 |
|
Trouble
Shooting |
A range of
trouble shooting exercises to reconcile application and
business process conflicts including process analysis,
solution investigation, facilitation of investigative
workshops, issue resolution and ongoing IT & business
strategy changes.
Project problems
identified, documented and resolved along with business
and IT incompatibilities Proposed and implemented IT and
business changes to resolve conflict. |
|
Client
Relationship Management |
Increase in
client base revenues from £200k to £900k in the first
year.
Achieved by
understanding client’s business requirements and
configuring or specifying technology applications to
support business strategy. Proposed solutions
demonstrating and analysing potential business benefits.
Understanding business change implications, negotiating
and delivering tailored IS solutions. Client IS strategy
development. Management of bid processes from small
value change to complete turnkey solutions of over £4m
in value. Board and group presentations on solutions and
benefits of integrated IS and business strategies. |
|
Business
Solution Consultancy |
Investigated
business processes of remote regional business managers
in terms of controls, authorisation process, information
flows, escalation activation, information , KPI
structure and management process,
Documented and
proposed options on integration of the processes to both
core technology and business information systems, CRM
elements dovetailed into telesales and management
feedback processes. Designed remote technology applied
to sales, customer and competitor information, document
imaging and processing including workflow and core
financial applications, delivery and billing, |
CAREER HISTORY
April 2005 –present
Senior Business Analyst [snip]
Business analysis of major strategic systems
solutions for a green fields CRM/RDB implementation.
Business and system requirements analysis and shortfall
identification in process & specifications. Stakeholder
management, UAT planning and management of business preparation
& sign off process. Documentation of critical processes and
comparison analysis for benchmarking and user training.
June 04-Feb 05
Business Analyst Consultant [snip]
Evaluate Profitability Analysis System in
view of business change, specify change requirements. Project &
business recommendations and Project Managed total system
upgrade with improvements to tight timescale Including 3rd
party suppliers . Propose solutions to other MIS/BI and
integration issues caused by OSAP implementation, Documentation
of system and business requirements and solution strategies.
2001-Dec
2003 Supply Chain Consultant/Project Manager,
[snip], Harrogate (Redundancy)
(£5m turnover, 80
employees, Bespoke software house, supply chain, Store card &
Finance loans systems)
Project management of multiple bespoke
software development, infrastructure and implementation projects
from complete systems to software application changes for ERP &
RDB systems
Retail business analysis and supply chain
consultancy on potential new and existing market opportunities.
Business and IS liaison, Business engagement in all proposal,
development and implementation of ICT
Investigation, design and development of
internal procedures for standardisation of project management
methodology based on Prince 2.
1997-2001
Business Consultant and Account Development Manager, [snip]
Development of client base in terms of
satisfaction & revenues, strategic account development, IT &
business requirements for change specification and
implementation..
Developed client base turnover from £200k to
over £900K in first year and sustained thereafter.
Business analysis and consultancy on the
integration of Business Intelligence technology and business
processes for business requirement statements, application
design and integration into legacy and new collaboration
applications including RDB, BI, ERP & CRM systems.
Business analysis and design of IT and
business solutions across all business functions, development of
clients strategic IS in line with corporate business strategies.
Business process change and change
management, presentations on IT and business evolution through
the use of technology.
1994-1997
Project Manager, [snip], York
Multiple ERP project control and management,
Risk management, Project planning monitoring, reporting and
control.
Sales support, design and delivery of
presentations to major clients, consultancy on business process
change and integration of legacy systems and business strategy.
Business process analysis, change and
improvement specifications. Problem trouble shooting, client
support.
1992 – 1994
Application Owner, [snip] York
Business analysis and design on change
requirements to the application ledgers and supply chain ERP
applications. Product owner, training and functionality road
mapping.
Software testing and compiling and delivery
of training courses on all ERP solutions.
Business change and system setup,
installation and ongoing support services. Liaison at all levels
with users, management and board level on ICT issues,
1990 – 1992
Systems Accountant, [snip], Bradford
(Refrigeration and Electrical Engineers)
Monthly management accounts preparation.
Design and implementation of job costing
accounting and stock system across a broad range of business
functions.
Designed and developed a maintenance contract
invoicing application.
1987-1990
Company Secretary, [snip], Shipley
Initial set up of the company and all
accounting and office functions, Budgetary control, Procurement
of IT systems and employee management.
EDUCATION
Part Qualified CIMA, HND
- Business Studies, 2 x A Levels & 8 O Levels
VOCATIONAL TRAINING
|
·
Prince 2
|
·
Finance Awareness,
|
·
Bid development |
·
Soccer Coaching |
|
·
Objection Handling |
·
Sales Negotiation |
·
Business Strategy |
·
First Aid |
|
·
Problem solving |
·
Time management |
·
Motivational skills |
·
Child Protection |
PERSONAL
Married with 2
children. Past Chairman/Treasurer[snip],
Manager of Under 16s’ boys’ & under 11’s girls’ team. Enjoy
gardening, DIY and playing soccer for fun with a team called the
[snip]!ss process re engineering project systems manager
Integration Business intelligence IT manager business systems
consultant business systems business process business analysis
e-commerceFinance Intranet internet pre sales strategic
planning programme manager change management analyst b2b b2c BI
Client engagement manager IS SLA Project manager change
management strategy development consultant |
