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CURRICULUM VITAE
D.O.B:
8th August 1974
Full
clean driving licence and own transport
Willing to relocate.
OBJECTIVES
Complete the MCSE
in Windows Server 2003, aim to become the best within my area of
expertise and further develop my skills and techniques.
TECHNICAL CAPABILITIES
Operating Systems Software
Applications Skills
DOS
Access Publisher
Web Site Design
Windows ME
AutoRoute Ghost
Web Graphics
Windows
NT Excel
FTP Web
Promotion
Windows XP
Professional Paint Shop
Photoshop HTML
Windows XP
Home FrontPage
Outlook Java Applets
Windows 2000
Professional Office XP
PC Anywhere TCP/IP
Windows 2000
Server PowerPoint
Dataease PHP
Windows
95 Internet
Explorer
Perl
Windows
98 And Many
More MYSQL
EDUCATIONAL BACKGROUND
MCP
Working towards an M.C.S.E Windows Server 2003
70-290
Managing and
Maintaining a Windows Server 2003 Environment
Present Study
70-291
Implementing, Managing and Maintaining a Windows Server 2003
Network
Infrastructure
70-293
Planning and
Maintaining a Windows Server 2003 Network Infrastructure
70-294
Planning, Implementing and Maintaining a Windows Server 2003
Active
Directory
Infrastructure
MCP
Windows 2000 Professional & Server
Passed in
2002
70-210
Professional
Course including:
70-215 Server
Installing,
configuring, administering and upgrading Windows 2000
Professional (standalone
desktop) or Server (multi-user).
Managing hardware devices,
hardware drivers and upgrading and configuring
Troubleshooting and
providing corrective action
ECDL
European Computer Driving Licence 2001
Computeach International Limited
RSA
Computer Learning and Information 2000
Technology stage
1
Shipley College
GCSE
8 GCSE Passes 1987 - 1990
Nab Wood Grammar
School
EMPLOYMENT HISTORY
Organisation Position
Date
[snip] IT Consultant
November 2003 - Present
·
Complete responsibility for handling day to day IT
administration
·
Providing staff with full IT support on various Microsoft
products and applications (Windows 95-98, Windows XP and Windows
2000 Server, All round support and training for Microsoft Office
2000/2003.
·
Complete telephone support to all members of staff at [snip] (25-30 Office Based users)
·
Advising Managers and Directors on available Software solutions.
·
Configuring Software firewalls and diagnosing network
vulnerabilities.
·
Liaising between suppliers, colleagues and customers.
·
Break and fix on various PC’s (Replacing Faulty Parts, Hard
Drives etc, Installing hardware upgrades, new drives, extra ram
etc.)
·
Occasional field support at [snip] Business sites
within West
Yorkshire.
·
Troubleshooting software problems. Creating user Training
Sheet’s to meet all staff requirements
·
Training people on how to use different types of software and
pc’s
·
Preparing Back ups (Full image Backups)
[snip]
Technical Support
Analyst February 2003 – November 2003
Responsibilities:
·
Providing 2nd line telephone helpdesk support to
consumer and corporate customers on [snip] GPRS network.
·
Dealing with queries relating to linking PC's to mobile devices,
using a variety of operating systems and hardware.
·
Providing In-depth Dial up networking support.
·
Advising on technologies such as Bluetooth, GPRS, MMS, Palm,
Psion , XDA, Wireless Connectivity, PDA's Etc.
·
Troubleshooting [snip] MMS network (multimedia messaging)
·
Testing new products, services, procedures and software before
being integrated/migrated to the rest of the business
·
Extensive Call logging using a variety of systems mainly Mpower
and Horizon and Clarify
·
Logging in-depth IR's (incident reports)
·
Providing technical support and assistance to various internal
departments within [snip]
·
Systems Used: Clarify, ABS, MPower, Vantive, Webmap, Vmms, Isis
and many others.
[snip]
Technical Support Engineer
January 2000 - December
2002
Responsibilities:
·
Administering and supporting a small peer to peer Windows 2000
network running within the business, demonstrating a strong
technical aptitude in networking, setting up FTP servers,
providing customer with daily access to specialised software,
and providing 1st line telephone helpdesk and
customer facing support to customers and clients on generally 3rd
party mobile communications software, and Windows 98/95/ME/XP
also support and assistance with various types of PC cabling and
PC hardware issues. Basic call logging via Dataease
·
Configuring firewalls and diagnosing network vulnerabilities
·
Occasional field work (setting up PC’s at customers sites
enabling access to the Cellcomm FTP servers)
·
Providing technical knowledge in training sales personnel, in
gaining new business
·
Selling Second user and new mobile phones either individually or
in quantity.
·
Repairing and reconditioning mobile phones, gaining an in-depth
knowledge of the mobile related Industry
·
Liaising between suppliers, colleagues and customers, developing
excellent communicational skills
·
Assisting with the development of new business and helping with
advertising
[snip]
Credit Controller
April 1998 – December 1999
News
Self Employed Retail/Sales Manager August
1992 – March 1998
REFERENCES
EXCELLENT
REFERENCES AVAILABLE ON REQUEST
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