The following profile is a candidate from IT Consultants Direct "ITCD".
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Motivated, and skilled, technology manager with a successful and proven track record delivering successful, competitive-edge systems and projects.

Committed to bigger-picture business aligned ITC strategy, and delivery, whilst retaining a keen appreciation of new, emerging technology and benefit to the business model.

Capable of operating confidently up to Board level whilst retaining the common sense needed to negotiate, and encourage, cross-team collaboration.

Experienced in building, and maintaining, strong external partner relationships especially company’s strategic alliances.

Extensive technical experience of managing, and trouble-shooting; systems, infrastructure, and applications, through to Customer facing ServiceDesk operations, using best practices and tools.

Business process service-orientated architecture, ROI, system migration, re-engineering, internal controls, budgets, KPI metrics, SLAs, IT support, help desks, team management & emerging technology R&D and deployment.

KEY CAREER ACHIEVEMENTS INCLUDE
• Principal Architect, Technical Lead & Adviser for [snip] ([snip] off-shoot inc.) contracted to realise, design, deliver and roll-out a fully integrated, multi-supplier, feature-rich system from a Board-level paper-conceptual
• Troubleshot & Rescued €500,000 IT project from write-off and went on to create, and head-up, IT operations for a leading European, multi-location (Germany & Belgium) high-end health club & spa business. Introducing ITIL standards, corporate IT Policies & Procedures to support long-term business growth plans
• Led the early IT infrastructure growth for [snip] in the UK at operational and retail levels
• Joint co-ownership and development of complete end-to-end on-line reservation system. Deployed to largest Dutch tourist bank, [snip]. Achieved bank Q&A approval
• Built & Sold successful computer support company

PROFESSIONAL EXPERIENCE

ARCHITECT& TECHNICAL LEAD: [snip] / [snip]                               April 2006 to Date
Contract assignment: Retained to realise, deliver and roll-out the technical, services and infrastructure of [snip] paper concept model for a fully integrated leading-edge-technology, multi-location system.
Build and deliver the basis for future [snip] IT technology strategy for both their imminent UK and future European operations.
• Architect and deliver IT & Communication requirements from WAN to LAN for initial London Heathrow and Gatwick hotels within tight timescales, budgets and service controls. This establishes the “model” for [snip] mid-to-long-term strategy for multi-location units and operations.
• Working closely, as well as hands-on, with core Supplier partners and alliances to deliver a cost-effective fully integrated, mainly off-site hosted (SaaS) environment. Including; centralised Property Management System, real-time-allocation internet bookings, automated Kiosk CheckIn/Out and Card Payment provider services.
• Preparation and delivery of outsourced IT ServiceDesk call-centre. Establishing Disaster Recovery and Business Continuity Program. Implementing extended ITIL, with Microsoft Operations Foundation, infrastructure. Developing SLA’s, KPI’s, Contracts & Risk Analysis.
• Responsible for establishing [snip] proof-of-concept Test -Lab environment of SaaS and ThinClient services and applications. Developing core & remote deployment strategies to multi-location. Selection & implementing of [snip] key Intranet application as well as researching & scoping leading-edge hardware and software integration solutions such as IP-TV, Wireless Mobile, Vending automation & other technologies.
• Project Team leader; supervision, planning, meetings, collaborations and reporting to stakeholders

HEAD OF GROUP IT: [snip]                                                                2003 to June 2006

Contracted assignment: Troubleshoot recent failing system investments in Berlin & Hamburg. Subsequently, offered position as Head of Group IT.

• Responsible for supporting UK & Europe ITC operations of a multi-location, multi-lingual team of internal & 3rd party external supplier support staff. Responsibilities included stakeholder performance reporting, involvement in business & strategy planning, on-going emerging technology research, operational controls as well as collaboration on business centric SLAs and KPI metrics. Established IT policy & procedures based on ITIL framework.
• Architected and introduced unified group-wide IT internal & external support services across six European locations. Responsible for, especially, R&D of emerging hardware & software technology and suitability for infrastructure.
• Established resilient pan-european location comm’s infrastructure to ensure IT alignment with long-term business expansion, efficient application and services delivery.
• Re-engineered the company’s web presence by consolidating static 1200+ page content into multi-lingual, CMS managed, integrated ASP.net site. ROI in 4 months.

TECHNICAL & JOINT MANAGING DIRECTOR: [snip]   1993 to 2002

Co-founder, incorporated in 1993, of successful & profitable SME IT support and turn-key solutions company. Achieved in excess of £1million T/O prior to sale in 2000.
• Co-founder, and principal shareholder, of the successful management, operation, profitability of the business which had grown organically from the two founders. In addition;
• Responsible for provision of top-level IT, technical & business consultancy to a portfolio of clients with the focused on delivery of complex hardware & software solutions to SME sector clients & accounts. Client portfolio mainly SME but, increasingly, acquired more corporate clients such as TfL - integration to central Oracle database; Granada Health & Fitness – integration into financials; and BBC – bespoke development of financials for plant maintenance division.
• Negotiated assignment / project terms-of-reference with client senior management teams and conducted in-depth assessment of client requirements, business and systems analysis leading to project planning, development, implementation & resource deployment management.
• Development of own internal integrated CRM system; support staff management & motivation etc.

KEY SKILLS, TECHNICAL EXPERIENCE & CAPABILITIES
Business                               Management                      Applications & etc               Hardware & OS
Business-Aligned IT Strategies   IT Team Management               SQL7 > SQL2005 to SP & T-SQL    HP Compaq-various
Capital & Overhead Budgets      SLAs & KPI Metrics                    MS Project 2003 & Server             Server 2003
Accounting Principles                Help-Desk Management              S Visio 2003                                Cisco
Systems Analysis                      Various MIS                              MS Office (Full suite) inc. 2007      Allied Telesis
(Yourdan, Jackson & SSADM)    Supplier & Vendor Management    Pegasus Financials                     W95 > XP
Service-Orientated Architectures Formalised Project Management    VB6, .Net, HTML, some Java         3COM
(IBM SOA - learning)                                                                   VoIP/SIP
ITIL Compliant Policies & Service (ICMB)                                    Tibco & other Integration Tools
                                                                                              MS Exchange 5 > 2003
                                                                                              … various other MS platforms
….more                         …more                             …more                               …more

QUALIFICATIONS, ACCREDITATIONS AND PROFESSIONAL DEVELOPMENT
• ITIL Foundation – Currently Studying
• NLP Practitioner – Currently Studying
• Systems Analysis & Design
• Various in-house & external training programmes
• Effective communication & presentation skills
• Team Leadership & Team Management techniques
• Microsoft Registered ISV
• Microsoft Registered Partner

PERSONAL INFORMATION

Nationality British
Marital Status Married with Children
Driving License Full, UK
Languages: French – Good spoken & written, German - Basic

                           REFERENCES AVAILABLE UPON REQUEST
 
 
 
 
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