PROFILE

An MBA & Prince 2 Practitioner qualified Technical Project Manager possessing a wealth of experience spanning 9 years within the UK and European Telecommunications Industry, offering skills and expertise in mobile network integration, operational project management, technical post-sales support and service delivery. Extensive experience gained with projects involving the management and delivery of complex telecommunication systems including design, development, migration and integration. Possess strong leadership, presentation, interpersonal, motivation, time management and client liaison skills. An enthusiastic pragmatic team leader with drive, energy and a proven ability to get the job done, who is now seeking to build on existing experience in a new Project Management role, which will prove to be both a professional and personal challenge. 

KEY ACHIEVEMENTS

·         Improved turnaround times for a number of inadequately specified projects to ensure delivery was within time and budget, through close negotiation with clients and technical teams during the whole project life cycle.

·         Managed disaster recovery strategies, specifically for voice/data network projects and successfully implemented fallback procedures designed to ensure service availability of a client’s network as near as possible to 100%.

·         Through implementing new software releases made significant increase in sales of voicemail/wireless services by approximately 26% per annum.

·         Reduced cost of non-conformance by 30% through the instigation of Quality and Acceptance Tests procedures for newly delivered systems, verifying completeness of order and condition of equipment. 

CAREER

December 2005 to June 2006

Project Manager/Service Delivery Manager (6 month contract): [snip], Slough & Winchester

·         Appointed to manage the Business Operations Service Change (BOSC) requests for multiple IT projects between [snip] & IBM. BOSC Projects collectively costs £1.5m & the annual benefit gained was £15m.

·         Evaluate technical documents, in compliance with Professional Project Management (PPM) methodology, database software solutions for [snip] mobile services, real-time billing applications and management reports. Also calculate associated costs for Detailed Impact Assessments (DIAs).

·         Achievements include enhancing the business relationship between [snip] & IBM and the timely delivery of key project milestones, increasing bandwidth and an improvement in performance

·         Strengths include strong negotiation and communication skills across matrix organisation and multinational teams. Also setting realistic expectations for delivering projects. 

April 2005 to October 2005

Project Manager (3 month rolling contract): [snip], Eire

·         Appointed to oversee projects involving the integration of new software releases into existing telephony platforms/IT infrastructures of Vodafone Ireland incorporating work and relationship management with client, partners and 3rd party vendors. Projects valued at 0.5 million Euros.

·         Prepared work programs, team resource planning, risk analysis, estimates, defining the project scope, project tracking and developed Statements of Work (SOW), Project Charter and other documentation.

·         Successfully ensured that resources were fully utilised by monitoring the day-to-day activities of the technical team and analysing project costs (comparing actual costs against the project burn).

·         Improved the information flow to senior management by providing detailed reports, impact analysis and escalating issues that were likely to have an impact on achieving key milestones.

February 2005 to April 2005

Implementation/Project Co-ordinator (3 month Contract): [snip], London

·         Appointed to support project management activities such as maintaining project plans, risk logs, project reporting and CRM in relation to Alliance & Leicester ATM installations. Project valued at £5 million.

·         Responsible for providing interim / contract consultancy support and acting as the single point of accountability for all delivery and installation activities in the absence of the Project Manager, including planning and leading the implementation of a multi-site software rollout.

·         Ensured all processes and controls fulfilled contractual agreements and adhered to the set KPI’s (critical success factors of NCR) and proactively took corrective action resulting in timely delivery of ATM installations.  

February 2003 to October 2004

Full Time Postgraduate Business Student: Postgraduate Business Studies, London

·         Took a career sabbatical to obtain a degree and improve business acumen.  

·         Successfully obtained a Masters Degree in Business Administration (MBA) and a Postgraduate Diploma in Management Studies (DMS).  

December 2000 to January 2003         

Technical Project Manager/Engineer: [snip], Hertfordshire

·         Appointed to oversee projects involving the integration of new software releases into existing telephony platforms/IT infrastructures of [snip], T-Mobile, Vodafone & OneTel. Projects valued between £5-10 million.

·         Designed & developed robust software testing plans and recovery strategies in relation to client’s IT infrastructure and bespoke software development, which simulated comprehensive system failure scenarios to ensure service availability following a major network upgrade. This resulted in successful software implementation and enhanced customer relations.

·         Composed detailed action plans and work instructions for groups of 10-15 engineers simultaneously working on complex network upgrades, ensuring efficient right-first-time implementations were achieved.

·         Responsible for managing in excess of 20 clients’ networks across EMEA region, providing remotely managed services and 3^rd line expert technical support in order to ensure clients gained maximum value.  

October 1999 to December 2000

Engineering Analyst: [snip], Berkshire

·         Appointed to plan/lead the implementation of Interactive Voice Response (IVR) installations for companies with global operations in financial services, utilities and telecommunications.

·         Improved customer satisfaction by 62% through enhancing the existing out of hours support.

·         Improved overall performance by approximately 20% to meet 83% Service Levels by better reflecting customer priorities and expectations.   

 EARLIER CAREER

·         Helpdesk Analyst (Contract): [snip], Surrey                                  Mar 1999 to Sep 1999

·         Commercial Analyst: [snip], London Sep 1997 to Feb 1999 

EDUCATION & TRAINING

·         Master in Business Administration (MBA)  

·         Postgraduate Diploma in Management Studies (DMS).

·         Prince 2 APM Practitioner Accreditation Candidate No. P2R/115103.

·         Microsoft Windows NT4 (Microsoft Certified Professional) - Telecommunications & IT Networks.

·         Various technical training courses undertaken in Field Systems Engineering (Comverse).

·         National Association of Paralegals - Qualified Paralegal.           

TECHNICAL EXPERTISE

·         IT/Mobile Networks - CTI, IVR, VPN, Data Network Configuration of LAN & WAN, Routers, Cajun hubs/switches, Firewalls, routing protocols ATM, TCP/IP, VoIP, SMS, UM, MMS, WAP, GSM, GPRS.

·         Operating Systems - UNIX, Windows 2000, NT & XP, OS2.

·         Programming - Pascal, COBOL.

·         Administration & Databases - MS Word, Excel, PowerPoint, Outlook, Adobe, Access, Heat, SQL.

·         Project Management Tools & Methodologies - MS Project, Prince2 and PPM. 

PROFESSIONAL MEMBERSHIP

·         Chartered Management Institute - Membership No:

PERSONAL INFORMATION

·         Date of Birth - 9^th June 1970 

·         Full UK Driving Licence and own transport.

·         Additional Language – Singhalese.

·         Interests – Waterskiing, Alpine Skiing.

·         Excellent references available upon request.