An experienced IT Trainer with strong organisational skills, self motivated, flexible, who can communicate comfortably and effectively at all levels.  Currently holds CTC security clearance.

Achievements

·         A strong proven training track record in MS Office, MS Sharepoint, Electronic Document and Records Management Systems, bespoke applications and GroupWise

·         Training to a broad spectrum of users of differing abilities, ages and from different ethic backgrounds

·         Experienced Train the Trainer trainer and a lead trainer on many projects

·         Designing courses and courseware for MS Office and bespoke applications

·         Designing, scripting and testing Computer Based Training packages

·         Implementation Co-coordinator carrying out TNA, coordinating training and migration schedules

·         Building a strong working relationship with members of the project team and users

·         Providing post installation support, floor walking and help

Career History

[snip] (est. 2001)                                                                        2001 to present

Contracted to provide IT Training to the following:

[snip] – Contract                         Apr 04 – Mar 06

·         Training a new EDRMS on a UK and International rollout.

·         Training MS Sharepoint, MS Office 2003 and MS Outlook 2003, after migration from GroupWise, on a UK and International rollout.

·         Training remote working applications and use of laptops to users in the UK and overseas.

·         Project Coordinator on a project to train and issue laptops to new users in the UK.

·         Project Coordinator on a project to upgrade 1000 existing remote working laptops in the UK.

·         Providing 2^nd line helpdesk support and floor walking both in the UK and overseas.

[snip] - Contract                                                                      Mar 03 – Mar 04  

·         Training users within the Criminal Justice community on bespoke application in one to one and group sessions.

·         Solely responsible for creating User Guide, User Administration Guides, Quick Reference Guides, Feedback Form and Training Reports.

·         Liaising with [snip] in the creation of a CBT; designing, scripting and testing CBT

·         Implementation Co-coordinator creating and maintaining schedules for training and floor walking, carrying out TNA for users from within the Criminal Justice community.

·         Creating and training Train the Trainer courses and courseware. 

[snip] – Contract                                                                         Sept – Dec 2002

·         Lead trainer at Head Office in London and other sites across SE England.

·         Training on new XP desktop, Office 97/2000, Outlook 2000, Internet and Intranet.

·         Creating manuals and quick reference guides for Office 2000 and Outlook 2000.

·         Implementation coordinator creating schedules for the migration and training of users.

·         Providing floor-walking support with engineers.

[snip] – Contract                       Feb to June 2002

·         Training MS Office 2000, Windows 2000 and GroupWise 5.5 on an International rollout.

·         Designing training courses, handouts and quick reference guides for GroupWise 5.5.

·         Implementation Co-coordinator scheduling training and carrying out TNA’s.

·         Providing floor-walking and helpdesk support.

[snip] – Contract                                                                          Dec 2001 – Jan 2002

·         Providing floor walking support and desk side training on MS Office 2000 and Outlook 98.

[snip] – Contract                                                               Aug 2001– Dec 2001

·         Helpdesk duties; including logging incoming calls and emails onto Remedy, answering user’s queries/problems over the phone. Ensuring calls are dealt with within their SLA.

·         Creating, modifying and deleting users NT accounts, Exchange distribution lists and Public Folders.  Granting access to various bespoke applications.

[snip] - IT Trainer                                        1996 – 2001

·         Training MS Office 97, Outlook 98, Microsoft bespoke applications/programs and NT4 Administration on various international rollouts.

·         Training Uniplex Word Processing, Unix bespoke applications/programs and Unix System Administration on various international rollouts.

·         Designing training courses, creating and maintaining manuals, quick reference guides and ad-hoc handouts.

·         Train the Trainer for new trainers to the project and lead trainer on many team trips.

·         Liaising with Project Managers and users about training requirements and scheduling training courses, carrying out TNA.

·         Contributing on behalf of users and trainers with the creation of the FCO’s working practices guides for new applications. Representing users and the FCO on various IT Committees.

·         Assisting Engineers with the installation of systems including software and hardware.

·         Acting as System Administrator on newly installed systems.

·         First line support for the Help Desk and trouble shooting any problems with newly installed systems.

·         Testing new software and applications.
 

[snip] – Administration Officer                    1992-1996

·         User Assurance Co-coordinator for new database duties included; liaising with developers, Project Managers and users ensuring FCO requires were fully met, representing the FCO at project meetings. 

·         Testing and accepting the new database; raising RFC’s if required, creating user guides and training users.

Training and Education

Learn Direct Module 16 – Online Learner Mentoring

Microsoft Administrating NT4

Training Techniques for Trainers

8 GCSE and CSE’s including Maths, English and Psychology

Key Skills