RECENT PROJECTS
NT 4 and Exchange
5.5 migration
[snip] (EMEA), Bedford
June – October 2005
Planning and implementing a move from multiple NT4 domains
and Exchange server 5.5 to a single Windows 2003 domain
with Exchange server 2003. Documenting th eprocedure and
cascading knowledge to internal IT staff.
Copywriter
[snip]
May – June 2005
Producing
finance-related copy for a governement website.
Web site Gap
Analysis
[snip]
Feb– March 2005
Undertaking gap and
overlap analysis for a government body to compare regional
web sites against the national web site.
PC Audit Team
Leader [snip] Services
July 2004 – Feb 2005
Organizing team of
auditors to undertake hardware audits for government
department and large commercial organization.
Newsletter
Production
[snip]
May 2004 – Feb 2005
Producing interactive
templates using Excel with VBA for Biomedical newsletters,
and also developing Word templates to produce static PDF
documents from Excel data.
Server Build and
Maintenance
Engineer
[snip]
Jan 2004 - ongoing
Building two Windows
Advanced Server 2003 servers, one running Exchange server
2003. Setting up router and switches. Configuring user
accounts, group policy, DNS, DHCP etc for a charity based in
Edinburgh. Designing XP and 2000 workstation builds. Ongoing
server maintenance. Documenting procedures and network
design.
Installation
Engineer/Consultant
[snip]
Configuring switches
and routers. Installing Windows 2000, 2003 and SBS 2000,
2003 servers, and notebooks and desktops running Windows
2000 Professional and Windows XP Professional. Configuring
peer-to-peer networks running XP Home. Installing software,
updates and patches. Re-configuring desktops, setting up
tills and connection to foreign exchange rates board as part
of a shop refurbishment. Building Compaq and Dell servers.
Specifying, building and supporting custom workstations and
networks to client’s specifications. Transferring data,
installing applications and peripherals.
Courseware
Author
[snip]
ongoing
Developing student
manuals and exercises for business applications for use by
company trainers and for retail sale.
Typist and
Editor
[snip]
2003 – May 2005
Producing camera-ready
copy for academic research articles for inclusion in
journals on various aspects of medieval history.
Applications
Trainer
[snip]
Designing and
delivering classroom and one-to-one onsite training in
desktop applications, including Windows, Adobe Acrobat,
Microsoft Office and the Internet to small businesses, the
public sector, and the self-employed.
Technician
Various clients
Providing specialist
PC and electronic office equipment cleaning services to
businesses.
Courseware Author
[snip]
Jan 2004
Producing PowerPoint
slides and speaker's notes for a multimedia training course
on Computer Security
XP rollout trainer
[snip]
September 2003 – November 2004
Providing desk-side and classroom
training to end-users transferring from Windows NT and
Windows 2000 to Windows and Office XP.
Courseware
Author
[snip]
April 2003
Writing modules for an
online course for a major shipping company. The course
introduced staff to new rules and regulations introduced by
the USA to deal with the threat of terrorism and supply
chain security.
Editor
[snip]
February 2003 – ongoing
Reviewing online shops
for inclusion in an online shopping guide. Checking that
each shopping site meets certain criteria. Editing shop
titles, descriptions and keywords in accordance with the
house style guide.
Technical
Author/Copywriter
[snip]
December 2002 – ongoing
Producing a Web-based
user guide in Web Help format, Web content and marketing
materials for InternetCM, a new Internet content management
and online brand protection service.
Previous PROJECTS
Copywriter
[snip]
November 2002 – October 2003
Rewriting guidance
notes for [snip] staff and customers as part of the
Better Guidance project. The project involves working with
specialist Content Analysts to produce content that is clear
and easy to use.
Proofreader/Copy
Editor
[snip]
Oct 2002 – Dec 2004
Proofreading and copy
editing Web sites and marketing materials for an online
restaurant guide.
Technical Author
[snip]
Feb 2002-ongoing
Producing and updating
HTML Help and Web Help for Web server product for Windows
2000, XP, 2003 and NT 4.
Training Course
Developer/Trainer
[snip]
to Dec 2002
Updating user manuals
and training course materials for specialist database
application for a government agency to reflect changes in
the application. Upgrading SQL training database and ASP
applications. Delivering training courses on a bespoke line
of business application for a government agency.
Web
designer
[snip], Arizona
August 2002
Creating a Web site
with an extensive photo gallery and class schedules for a
cheer-leading and dance gym in Arizona.
Technical
Trainer
[snip]
April 2002
Delivering a three-day
Exchange 5.5 workshop to a local authority.
Trainer/Rollout
DesksideSupport
[snip]
March-April 2002
Delivering classroom
and one-to-one training on Windows NT, Outlook 98 and
Microsoft Word 97 to Employment Service staff in support of
their migration from Windows 3.11 and Groupwise. Providing
desk-side support to new users.
Technical Author
[snip]
Sept 2001 – Feb 2002
Producing online help
for [snip] Mobile Office Builder, a new development
environment for producing enterprise-level applications to
run on mobile devices.
SEO
Consultant
[snip]
Aug-Sept 2001
Optimising a
not-for-profit organisation’s web site for search engine
placement. Providing a search engine placement tutorial to
webmaster.
Trainer
[snip]
(Coop Funeral Services
Group)
June-July 2001
Providing training and
support on Microsoft Outlook, Word, Excel, Internet
Explorer, Oracle Financials and line of business Intranet
applications.
Copy
Editor
various authors
May-Dec 2001
Proof reading and
editing typescripts to produce camera-ready copy for a book
of essays celebrating the life and work of an eminent
historian.
Multimedia
Author
[snip]
March –June 2001
Producing multimedia
training course on Search Engines for an international
publisher of training materials.
Training/Rollout
Deskside
Support
[snip]
March 2001
Proving training and
desk-side support to end users during the pilot stage of a
migration from Lotus to Microsoft products.
Technical
Trainer
[snip]
Feb 2001
Preparing and
delivering a bespoke Exchange Server 5.5 Administration
course for IT technical staff.
Trainer/Rollout
Desk-side
Support [snip]
Jan - Dec 2001
Providing training and
desk side support on NT 4, Office 2000 and Outlook 2000,
running on Terminal Server and Citrix Metaframe, to all
levels of City Council staff.
MS Exchange
Configuration
Engineer
[snip]
October 2000
Installing and
configuring MS Exchange Server 5.5 for internal and Internet
mail. Setting up NT user accounts for new Chamber of
Commerce network.
Software
Installation/Support
Engineer [snip] Online
Sept-Nov 2000
Assisting mortgage
brokers with the installation of the off-line version of a
java-based mortgage selection application. Configuring
dial-up networking. Synchronising off-line and on-line
databases. Providing desk-side support during installation
and generally troubleshooting installation problems.
Trainer/Rollout
Desk-side
Support
[snip]
(for York City
Council)
Aug-Dec 2000
Providing training and
desk-side support on NT 4, Office 2000 and Outlook 2000,
running on Terminal Server and Citrix Metaframe, to all
levels of City Council staff.
Server Support
Engineer
[snip]
August 2000
Upgrading SQL 7
database application on NT4 server. Preparing standard PC
build for PCs used in training courses.
Software
Installation
Engineer
[snip]
June-July 2000
Installing Outlook
2000 and PC Anywhere on Windows NT and Windows 98 desktops
and laptops for users in a large chemical plant. Updating
user profiles and generally troubleshooting installation
problems in migration from Lotus Notes to Exchange.
Support Engineer
[snip], Halifax and Leeds
Oct-Dec 1999
Providing software and
hardware support to Building Society HQ staff on three
sites. Building desktop PCs and laptops, installing software
and maintaining HP printers.
Training Course
Developer/Trainer
[snip]
April 1999 – Nov 2000
Developing user
manuals and training course materials for specialist
database application for a government agency. Keeping
documentation updated in line with application changes.
Meeting and liaising directly with client representatives.
Designing trainer training. Training end users in desktop
products, use of their intranet and line of business
applications. Building training network, upgrading SQL
training database and ASP applications.
Install
Engineer
[snip], Berkshire
July 1999
Installing memory upgrades in Compaq PCs.
Team Leader
(Rollout)/ Desk-side support
[snip]
July 1999
Decommissioning NT
workstations and laptops before transporting them to a new
site. Reconfiguring workstations and laptops for new site.
Providing support to users.
Support Engineer [snip], Gateshead
(for various
clients)
Jan-Aug 1999
Providing software,
hardware and network support and administration to small and
medium-sized businesses. Scripting unattended workstation
builds. Building and configuring servers, desktops and
mobile clients. Designing and delivering training to users
and local administrators on desktop products and day-to-day
NT and Exchange Server administration. Carrying out IT
audits and documenting procedures.
NT Rollout
Engineer
[snip]
June-Dec 1998
Team Leader for
large-scale NT workstation and Microsoft Office 97 rollout
for major commercial client at a Nuclear Power Station,
using Compaq and HP hardware. Building and configuring PCs,
printers and HP JetDirect print servers. Upgrading PC
hardware. Testing connectivity to Token ring LAN, WAN and
IBM mainframe. Providing network and desktop support to new
users. Liaising with internal IT staff and management.
Maintaining system documentation.
Previous Employment
IT Commercial
Manager
[snip]
11.1997 – 6.1998
Advised local
businesses on IT implementation and training. Organised
training courses for local firms. Prepared bids and tenders.
Implemented departmental review matching staff skills to
curriculum needs. Gained Microsoft accreditation for the
college. Tendered successfully for Modern Apprenticeship
Scheme for computer technicians. Organising staff rotas and
course timetable. Dealing with student issues. Liaison with
examining bodies. Day-to-day management of IT lecturing and
support staff.
Support Officer
[snip]
Office Automation
Morpeth, Northumberland
1993 ‑ 11.1997
Part of a small
cross-discipline team involved in planning, configuring and
implementing all aspects of a PC network and intranet for
the County Council, from making cables to writing scripts to
automate software installations. This network replaces
RS232/DRS Connect communications using OSLAN with a routed
TCP/IP network linking Novell, Unix and NT servers with
Windows PCs and terminals and the ICL mainframe. Liaised
with departmental representatives to plan implementation of
new network.
Performed hardware and software upgrades.
Installed and configured client software. Provided efficient
technical support to users on desktop and Unix-based
products. Implemented Windows 95 rollout and Windows to
mainframe connectivity for [snip].
Implemented ICL OfficePower system for Social Services area
offices. Planned evaluation and roll‑out of Windows 95.
Developed a new Help Desk system.
Designed and delivered training courses
for DOS, Windows and Unix-based applications. Devised and
maintained standard templates for County Council documents
and advised on and implemented software installation
standards. Evaluated new products for use in the County
Council, liaised with suppliers and planned software
configuration.
Senior Employment
Assistant
[snip]
Morpeth, Northumberland
1991 ‑ 1993
Managed administrative
staff in three offices during a period of change. Trained
staff in computer and manual systems, including
word-processing and mainframe data input. Set up and
maintained public-access computer systems in the Careers
libraries, including configuring communications hardware and
software. Installed job search software for high school
careers teachers. Developed spreadsheet system to analyse
statistics and automate monthly returns to Central
government. Improved staff performance by introducing new
office procedures. Organised events and visits to employers.
Training
Consultant
[snip]
Newcastle upon Tyne
1990 ‑ 1991
Part of training and
post-sales support team for a financial services software
house. Solved clients’ problems on technical support line.
Advised clients on best use of software for their business.
Developed and delivered tailored training courses and
materials. Made presentations during open days, workshops
and user meetings. Developed test data and co-ordinated
software testing and quality assurance. Edited technical
manuals and company newsletter.
