Functional summary

My career, for approximately the last 15 years, has been in the field of IT training & support.  I enjoy the challenge of learning new systems and therefore enjoy working with bespoke software.  With experience covering the majority of popular desktop software for the PC and other hardware platforms, the flexibility to adapt to new packages and the ability to communicate and provide effective training and support at all levels, I am now looking for permanent or contract opportunities that will stretch my abilities. 

Clients

To date my clients have included:  [snip]  I have taken part in rollouts of Lotus Notes and MS Office for several very large clients during the past five years. 

Accreditations

  Skills Summary 

Microsoft Office: Access, Word and Excel

All versions. Training to expert level, Visual Basic for Applications scripting, macros etc.  Designed, wrote and implemented two major database management systems, for temporary employee management, and tracking/administration of sales leads. 

PowerPoint, Publisher, FrontPage

Trained client users of these packages to expert level. 

Outlook/Outlook Express

Extensive knowledge of these packages, advanced training and set up of user groups running a mixture of these sharing an Internet gateway. 

Windows 98, 2000, NT4.0 (Workstation and Server), XP Pro

Extensive knowledge of installing, configuration and maintenance.  Organising/scheduling workgroup and server backups, installing/configuring antivirus/security software, communications/fax software and hardware, printer, scanner and peripheral setup. 

[snip] (Distributed MS Office over Thin Client)

I have provided training and support to users at all levels using this popular thin client / terminal system at [snip] and Greenwich [snip].  

[snip]

I have extensive experience delivering training and user support in this internationally used bespoke Asset Management Package 

Adobe PageMaker DTP

Extensive experience in training users of this package to Intermediate user level.  I have also trained users of this package on the Macintosh Platform. 

Web Page Design/Development

I have created web help pages for the government secure gateway, Inland Revenue system 

Other Skills

I worked as a proof-reader for a local publisher in Rainham, Kent for six moths; I have an excellent knowledge of English spelling and grammar. 

I have also written both bespoke and customised training courseware and help systems for many clients, and performed training needs analysis for the planning stages of large rollout projects.

Career Summary 

December 2004 – Present

[snip] Stores Group Ltd.

Basingstoke.

Contract Trainer/Desktop Support Technician

Providing support to retail staff and Branch Teams in bespoke EPOS and back-office systems. Remote desktop control and diagnosis of faults, software upgrades and installations. Using Remoteware, Dameware Mini Remote Control. NT4, AS/400 and Linux. 

August 2004 – November 2004

[snip]

Throughout the UK.

Contract Trainer

Providing training to Pharmacists, Managers and Branch Teams in Navision-based bespoke EPOS and back-office system. Also writing documentation for other projects as required, training needs analysis and post-training analysis of training effectiveness. 

March 2004 – August 2004

[snip]

London.

Contract Trainer

Providing training (Floorwalking, one-to-one and classroom) for all personnel (station staff, managerial and executive) in MS Office XP and Windows XP, MS Office 97 and Windows NT, bespoke electronic document management system, SAP, bespoke train information and recording systems. Also writing documentation for other projects as required, training needs analysis and post-training analysis of training effectiveness.

July 2003 – February 2004

Contracts for [snip] UK Ltd.

England and Scotland.

Contract Trainer

Providing training for retail personnel in sales techniques, Torex and Streamline retail and EPOS systems, cash management and sales records and reporting systems written by myself using Excel 2000 VBA. 

February 2003 – July 2003

Contracts for [snip]

England and Scotland.

Contract Trainer

Providing training for Council personnel, teachers, Police service Project planners and Public House Managers in Microsoft Office products, Windows XP and a bespoke email package developed around Lotus iNotes Webmail. 

July 2002 – December 2002

Contract for [snip], countrywide, England, Scotland & Wales.

MIMS Project Trainer

Providing training for [snip] and Infrastructure Maintenance Contractor personnel in a bespoke asset management package based on MIMS.  Rollout to 8,000 personnel.  The project was to provide training and support to all staff that had previously used a variety of asset management tools.  MIMS is currently used by many large engineering firms worldwide. 

September 2001 – July 2002

Contract for [snip] countrywide.

Coldharbour Trainer

Providing training and floor walking support for bespoke care home management package (Coldharbour).  This program and the MS Office software is run over Citrix thin client.  Rollout to all personnel in [snip]’s care homes.  This is a bespoke financial management tool designed specifically for this vertical market.  Large rollout of approx. 500 people, switching from Excel databases. 

July 2001 – September 2001

Contract for [snip], Staines, Middlesex.

Applications Training Associate

Providing training for office staff from throughout the organisation, writing courseware and training needs analysis.  Presenting [snip]’s own core training courses based on Microsoft Office 2000 and XP as well as bespoke products developed in house around Excel VBA. 

April 2001 – July 2001

Contract for [snip], Fawley near Southampton.

Notes Application Trainer/Support Analyst

Providing training and support for office staff and refinery personnel in a customised Notes 5.0 rollout to all personnel in the ExxonMobil organisation.  Large rollout of approx. 60,000 people world-wide, switching from Outlook and OV/VM OfficeVision/Profs. 

January 2001 – April 2001

Contracts for [snip], GVA Grimley and Intuition.

Contract Training Associate

Training needs analysis and providing customised training for small groups in MS Office and MS Outlook 98.   

July 2000 – December 2000

Contracts for [snip], at various UK ports of entry.

Training Contractor

Providing customised training for groups of Immigration Officers and other staff in modified MS Office and MS Outlook 98 tools. 

January 2000 – July 2000

Contracts for [snip], VBA Development.

Desktop Support Analyst

Floor support and training in Lotus Notes R5 rollout for IICL, Providing floor support at the Department of Trade & Industry for a large NT/Outlook Rollout.  Writing and amending a Word VBA application with other developers using VB and C++.  Writing courseware for several training companies. 

April 1999 – January 2000

Various Contracts with [snip], London, Northampton etc.

Applications Trainer/Floor Support/Rollout Support.

Providing training on both [snip] in house courses and externally to [snip] customers at various sites around the country. Bespoke, tailored and standard courses provided to clients who included [snip] and others. 

January 1999 - April 1999

Contract with [snip], Hull, Leeds, Bolton for the [snip]

Applications Trainer/Floor Support/Rollout Support.

This contract was concerned with the rollout of Windows NT to over 250+ users within a national retail organisation ([snip] plc).  This involved an automated upgrade to Windows NT 4 along with Microsoft Office Suite, Internet Explorer 4.0 and Outlook 98 and a new bespoke sales and stock accounting system.  Main responsibilities were training, floor support, rollout support etc.  I delivered tailored courses to individuals, small and large groups at all organisational levels. 

August 1998 - December 1998

Contract with [snip], Old Broad St, London

Applications Trainer/Floor Support/Rollout Support

This contract was mainly concerned with the rollout of Windows NT to over 2000 users within a large city bank (Greenwich [snip]).  This involved an automated upgrade to Windows NT 4 along with Microsoft Office Suite, Lotus Notes, Internet Explorer 4.0, Outlook 98 and other bespoke products based on Hummingbird, Reuters and Bloomberg.  Main responsibilities were applications training (off‑ and on‑site), floor support, rollout support etc.  I delivered tailored courses to individuals, small and large groups at all organisational levels. 

1998 (3 weeks, June)

Contract at [snip]

Norwich, Norfolk

Network Support/Installation Technician

This contract was mainly concerned with the rollout of Windows 95, Internet Explorer 4, Microsoft Exchange, WordPerfect Office Suite and other specialised software to 200 users across a Microsoft NT 4.0/Windows 95 Network. 

March 1996 - April 1998

Staff Call/Future Business College, Norwich, Norfolk

Training Manager/IT specialist

My main responsibilities here were to administer and promote training courses to business and personal customers, performing training needs analysis as required, as well as to deliver specialised training at higher levels.  These included training in MS Windows 95, MS Windows NT Network administration and MS SQL server.  I also provided an IT support function to Staff Call, writing a temporary worker management database system in Access 2000, providing IT office systems and network support to all staff as required, including hardware and software troubleshooting, backups and training. 

1995 – 1996

[snip], Norwich, Norfolk

IT support Officer

Duties were to ensure microfiche records of policy documents and related paperwork were scanned and stored as images on the central mainframe computer, allowing access to full policy histories to all brokerage offices countrywide.  System used was based on IBM hardware running OS/2 on the PC side and MVS/CICS on the mainframe side. 

Before 1995

[snip]

10 years experience in a public authority as a trainer and support analyst.

5 years as a development chemist using IT for statistical analysis.
Education 

1979 ‑ 1980

University of East Anglia

Norwich, Norfolk

Chemistry (first year only)

I left University to take up a job as I met and married my wife during this year. 

Summary of qualifications 

1977 ‑ 1979

Sir Joseph Williamson's Mathematical School

Rochester, Kent 

A‑Levels in:

Chemistry                                (B)

Physics                                    (C)

Mathematics                            (E) 

O‑Levels

8 O‑levels including Mathematics and English 

Languages

I speak and understand passable French, and read and write it well. 

Interests and Other Activities

I am a member of a well‑known local band, playing folk music, mainly Irish in origin, for dances and ceilidhs.  We have travelled to the Irish Republic to perform at festivals.  I am a warranted Scout Leader.