|
 
PERSONAL
DETAILS
D.O.B:
03/12/74
Nationality: English/Italian
OVERVIEW
I am a confident,
outgoing, intelligent individual who has been in continuous
employment for the last twelve years. I feel, in this time, I
have gained valuable experience in the needs of the modern
workplace.
I am quick to pick
things up and have learnt to adapt rapidly to any working
situation I find myself in. In the workplace I am a customer
focused individual, and can work well under my own initiative as
well as being a valuable member of a team. My work in various
contracts has given me exposure to a large number of systems and
situations which would be of great value to any potential
employer.
I have extensive
knowledge of all Microsoft desktop and server operating systems
from Windows 3.1 to XP, Novell 4 & 5, MS Office Suite, Exchange
Server etc. and have attended advanced courses in Word and Excel
in the past. I have performed full rollouts on Windows NT 4
Server, MS Exchange Server and MS Proxy Server, Windows 2000
Client/Server, Windows 2003 Server, Full Active Directory design
and rollout and Windows XP. Also have very strong exposure to
Novell environments.
I have management
experience through my work at [snip] and [snip] and am
heavily involved in network design, implementation and systems
administration at [snip] where I manage a farm of over 200
servers (UNIX and Windows) connected to the UK’s internet
backbone. My work at [snip] also involves marketing and sales
along with customer liason. I have also worked on prestigious,
ground breaking NDS to Windows 2003 projects for Microsoft UK
which was the first full NDS to Windows 2003 migrations carried
out by the company.
I also have valuable
customer service experience through my work at [snip]. I learnt alot about quality customer care through
the courses I attended and of course, through my daily contact
with the customers.
My outside interests
include music, music production, football, eating out and
cinema.
EDUCATION
Rawlins Community
College
Loughborough Road
Quorn
Loughborough
Leicestershire
QUALIFICATION
SUBJECT GRADE
GCSE
MATHS A
GCSE ENGLISH
LIT A
GCSE BUSINESS
STUDIES A
GCSE
ENGLISH B
GCSE
CHEMISTRY C
GCSE
PHYSICS B
OTHER
QUALIFICATIONS
City and Guilds 7261
Level 2 C++ Programming May 1999
MCP – Windows 2000
Professional – 70-210
MCP – Windows 2000
Server – 70-215
MCP – Windows XP –
70-270
DCSE – Dell
Notebooks Lattitude
DCSE – Dell
Poweredge Servers
COURSES
ATTENDED
MS Word -
advanced FEB 97
MS Excel -
advanced MAR 97
Customer service
skills MAR 97
Quality customer
care OCT 98
FDA
Validation
AUG 04
OTHER USEFULL
FACTS
Security Clearance –
BC Security cleared
EMPLOYMENT
HISTORY
Employer:
[snip]
Date: Feb 2005 – Present
Job
Title: Infrastructure Consultant
Skill Sets
involved: Windows 2003, Active Directory, Anti-Virus, SMS,
MSCS, SAN, IIS, SQL etc
Duties: Working in the front/back office
team onsite at [snip] as an infrastructure consultant
providing the customer with infrastructure design solutions from
high-level design through to proof of concept and deployment.
All solutions are fully documented to ISO standards to allow
their future development and support. Projects include
migration of high security MOD environment from Windows 3.51 to
Windows 2003 with the emphasis on a high security solution.
Design of a centrally managed Anti-Virus solution for over 60000
clients based in several countries around the globe. Design of
highly available, clustered web server/SQL solutions through
multi path connections to SAN’s. Design of migration of
existing global DHCP infrastructure to Windows 2003 servers.
Design of Mimesweeper for web product in high security
environment + more.
Employer:
[snip] Ltd
Date: Jan 2001 – Ongoing
Job
Title: Systems Administrator
Skill Sets
Involved: Data Centre, Server Rollout, UNIX, MSI, Windows 2k
Server, WSUS, Ghost, SMS, Network Design, Active Directory etc
Duties: Managing a team of 10
administrators. Working for the large ISP [snip] sister
company [snip] supporting over 200 NT/2000 and
UNIX servers running various online applications for customers.
RAS, RAID, Veritas BE, SMS package delivery, Terminal Services,
Symantec Ghost 7.5 console for client image delivery. All the
rack mounted servers are hosted at Telehouse, Docklands, London.
Server builds, recent Active Directory project and roll out
carried from design to implementation along with advanced group
policy configurations and Microsoft WSUS rollout. MSI packaging
all the companies applications so they can be easily delivered
to clients. Role includes systems analysis, network design and
implementation, Switch and Router configuration, bandwidth
monitoring, image design. Providing remote support for their
gigabit network located on the UK Internet backbone. Some
onsite visits are required for server installs and
configuration. Other duties include customer liaison, sales and
marketing.
Employer:
[snip]
Date April 2004 – Feb 2005
Job
Title: Windows XP Migration Consultant
Skill Sets
Involved: Application Migration/Discovery, Application
Testing, UAT, DFS, Windows XP, Windows NT, MSI
Duties: Working in the application migration
team of the IBM Windows NT to Active Directory project at [snip]
the Chemist head office in Nottingham. The project involves the
migration of over 6000 clients from NT and 9x flavours to XP and
the server infrastructure from NT4 to Windows 2000 AD.
Preparing and migrating over 600 applications from the current
systems to Windows XP including many FDA (Food and Drug
Administration) regulated applications which required intense
testing. Work involves initial discovery of the application,
liaising with 3rd party software vendors for required
code changes, preparing and maintaining test environments
(including server backends etc), msi packaging, preparing DFS
structures, migrating data, User Acceptance Testing the
applications and preparing all technical documentation for the
future support of said applications.
Employer:
[snip]
Date: November 2003 – April 2004
Job
Title: Migration Design Consultant
Skill Sets
Involved: Windows 2003 Server, Active Directory, NDS,
Netware, Windows XP, DFS, FRS, Technical Documentaion, Network
Design + More
Duties: Prestigious contract involving a
Joint venture between [snip] UK and [snip] to deliver
migration and network design based at one of the countries
leading Law firms, [snip]. Working on the File and Print and
Applications and Print work streams providing high level
consultancy and design for the migration of 5000+ clients from
Novell NDS to Windows 2003 AD environment. Full technical
documentation was prepared and delivered to the client to enable
its later implementation. Project included several stages.
Audit, Design, Proof of Concept, Pre-pilot and pilot. Overall
project included full migration from NDS to AD, Groupwise to
Exchange migration, Zen to SMS package deployment, migration of
over 400 applications to the Windows XP environment. The work
streams involved were File and Print, Security, Active
Directory, Apps and Print, Management (SMS, MOM) and Desktop.
Migration was carried out using the Quest Software set of NDS
migration tools. Other technologies used were SAN deployment,
Microsoft Clustering Services, GPMC, ADS for server deployment,
HP and Compaq server technologies + more.
Employer:
[snip]
Date: September 2003 – November 2003
Job
Title: IT Consultant
Skill Sets
Involved: Windows 2000, Novell Netware, Zenworks, GPRS,
Lotus Notes
Duties: Rollout of over 2000 Laptops to
[snip] field engineers, ground breaking project allowing all
engineers to connect to the [snip] network via GPRS. Work
involved image design as well as deployment. Extensive exposure
to Lotus Notes as laptops are setup with advanced notes
configurations. After Rollout was complete I moved to 2nd/3rd
Line Desktop support at various [snip] sites.
Employer:
[snip]
Date: March 2003 – September 2003
Job
Title: Windows XP Migration Consultant/3rd
Line Rollout Support
Skill Sets
Involved: Windows XP, Active Directory, Lotus Notes, MSI, MS
Exchange, SMS, Win 2k Server
Duties: Working as part of a large XP
Migration team migrating over 3000 desktops to Windows XP and
the network to Windows 2000 server Multi AD domains. All
software delivered via SMS. Work included 3rd line
rollout support to users for 1 week after migration. IBM
equipment throughout. Work included MSI repackaging/testing,
SMS Administration, AD Administration, Group policy creation,
User profiles, DFS, Netware to NT Data migration and migration
from lotus notes to MS Exchange 2000 + more.
Employer:
[snip]
Date: January 2003 – March 2003
Job
Title: Software Tester/Windows XP Rollout
project planner
Skill Sets
Involved: Windows XP, Active Directory, Software Testing,
Remedy, Lotus Notes, MSI, AS400
Duties: Assisting this large multinational
company with preparation for a global XP rollout in the form of
software testing and project planning to ensure smooth
transformation for pending rollout. Application testing and
certification, MSI packaging, Network planning etc. Other
duties involved general desktop, AS400 and lotus Notes support
when time permitted using standard support tools and remedy call
logging software.
Employer:
[snip]
Date: August 2002 – January 2003
Job
Title: Executive Support Co-ordinator
Skill Sets
Involved: Windows 2000, Windows XP, Active Directory,
Printers, Exchange 2000, Remedy, Desktop Support
Duties: In charge of a team of 5 engineers
co-ordinating the day to day support requirements of [snip]
and [snip] Chief Executives over multiple sites. Multi Domain
AD environment, Exchange 2000, win2k clients, Win XP clients as
well as latest technology including handheld systems Windows CE,
pocket PC etc for these high profile customers. As much a
customer orientated role as a technical one. Ensuring tight SLA’s are met at all times – 15 min response, 2hour fix via
remedy call logging system.
Employer:
[snip]
Date: June 2002 – July 2002
Job
Title: Windows XP Rollout Engineer
Skill Sets
Involved: Windows XP, Active Directory, Lotus Notes, Ghost
Scripting, Remedy, Desktop Support
Duties: Short term contract rollout 350
windows XP Workstations on large site in small team. Compaq
hardware. Liaise with users to ensure workstation meets
requirements. Perform changes to active directory for users and
incorporate login scripts etc. Ghost scripting. Image
preparation. Remedy Call logging, WinInstall, on going support
commitment after users have been upgraded.
Employer:
[snip]
Date: April 2002 – May 2002
Job
Title: Windows 2000 Rollout Engineer
Skill Sets Involved:
Win 2000, Active Directory, Novell Netware, Exchange
2000, Ghost, 2nd, 3rd Line Support
Duties: Short term contract for a rush
rollout of Windows 2000 clients over a multi domain Win 2k AD
infrastructure with Citrix Metaframe clients. 170 PC’s rolled
out in 4 weeks using common imaging software such as Ghost on a
variety of hardware platforms. Any support issues for users
were taken up with the rollout and hence this roll involved a
lot of 2nd, 3rd line desktop support. Handheld
devices configured and supplied as part of rollout.
Employer:
[snip]
Date: December 2001 – March 2002
Job
Title: Windows 2000 Rollout Engineer
Skill Sets
Involved: Windows 2000, Internet, Outlook (Exchange) Rollout
Engineer, 2nd, 3rd Line Support
Duties: Working unsupervised performing 500
PC Windows 2000 rollout including Windows 2000 server (active
directory) installation and netware connectivity. Large range
of systems from site to site working in high pressure healthcare
environment. Purpose of rollout was to deliver email (exchange
2000) and internet connectivity to all clinicians in the trust.
Other duties included 2nd and 3rd line
support for users.
Employer:
[snip]
Date: July 2001 – November 2001
Job
Title: IT Consultant
Skill Sets
Involved: Rollout, Win 2k, Novell Netware, ADSL and Internet
Connectivity
Duties:
Contract involving refit of [snip] shops around the country delivering new systems to these
shops. Involved rollout of win 2000 clients with connectivity
via Novell NetWare 5.1 onto a corporate WAN connected via
Kilostream. Working unsupervised on customer sites from
outset until the IT requirements had been fulfilled. Also
involved rollout of interactive machines for customers use with
ADSL connectivity. Liaising directly with local [snip] Area
manager and Project manager to deliver the correct resource to
each outlet.
Employer:
[snip]
Date: May 2001 – July 2001
Job
Title: Rollout Engineer
Skill Sets
Involved: Rollout, Win 98, Hardware, Win 2k, Win NT
Workstation and server, Novell Netware
Duties: Visiting
[snip] sites across
the country rolling out a new Oracle based purchasing system.
Working unsupervised on customer sites.
Employer:
[snip]
Date: February 2001 – May 2001
Job
Title: IT Consultant
Skill Sets
Involved: Field Service, Rollout, Hardware, OS/2, Win 98,
Win NT Server
Duties: Visiting Peugeot dealerships all
over the UK and rolling out a new Ethernet network from the
existing token ring system and dos clients to full NT/98 clients
Network. OS/2 server also installed at same time.
Employer:
[snip]
Date: September 2000 – December 2000
Job
Title: Field Service Engineer
Skill sets
Involved: Field Service, Hardware, Win 2000, Win 98,
Win NT, Win NT Server, Novell Netware
Duties: Providing Field service support to
all of dells customers both business and residential. Mainly
hardware support of all flavours (Laptops, Servers etc) but also
included onsite server hardware/software diagnostics. Using
imaging packages such as Norton Ghost to create standard Dell
spec PC’s upon HDD replacements. Reporting back to Dell
Technical support. Attained 2 DCSE whilst attending this
contract.
Employer:
[snip]
Date: March 2000 – September 2000
Job
Title: Systems Administrator
Skill Sets
Involved: Systems Admin, Win NT server, Novell Netware 4.11
and 5, NT workstation, Exchange server, Office apps. SQL, As400,
Remote user Support, Hubs, Routers, Switches, WAN, Ghost,
Rollout, TCP/IP, Internet, Veritas Backup Exec, Firewalls etc
Duties: Working on a customer site
incorporating a wide span of support types. Primarily full
support of 8 Novell Netware 5 servers spread on a wan across 6
sites. Netware 4.11 and 3 NT servers including Exchange and
SQL. As400 systems running on site. Responsible for the day to
day maintenance of all servers and ensuring they’re efficient
running. Responsible all backups, Veritas Backup Exec and
ensuring there correct running. All connectivity dealt with
including Routers, Switches hubs etc. Also consisted of all
flavours of desktop support when time permitted after all
necessary server issues had been resolved. Great NetWare
experience gained on this site to add to my good base of NT
skills. Projects included complete roll out of 150 user
Exchange server and Internet connectivity for all desktops
throughout the organisation. Other things included migrating
existing NT network to Windows 2000 clients.
Employer:
[snip]
Date: January 2000 – March 2000
Job
Title: Field Service Engineer
Skill Sets
Involved: See previous role at the council below.
Duties: See previous role at the council
below.
Employer:
[snip]
Date: Dec 1999 – Dec 1999
Job
Title: Software Support
Skill Sets
Involved: Software support, Helpdesk diagnostics
Duties: Working for a software house
providing support of their Process Expert product to customers.
Customers included: Barclays Bank, All UK Police Forces etc.
This position was unfortunately cut short due to the company
having financial difficulties.
Employer:
[snip]
Date: March 1999 – December 1999
Job
Title: Hardware and software engineer –
Incorporating Field Service
Skill Sets
Involved: Hardware/Software support, Field Service, NT
server, Novell Netware, DHCP, TCP/IP, Exchange server, Win 95,
98, NT, RAS, Internet, Ghost, Rollout, Drive Image Pro, Various
software, Office Apps, etc
Duties: Providing support to firms who have
a [snip] contract. Involves travelling to customer sites
for a wide range of problems from desktop to server issues (all
flavours RAID, DHCP, RAS etc experience attained). Full support
provided for NT Server V 4 and Exchange server at customer sites
including rollouts of 200 user Exchange and NT servers – also
install of Netware 5. The company also provide other services
such as Internet access, Email and new computer equipment all of
which I provide support for. Good customer service skills
required due to the nature of the business.
Employer:
[snip]
Date: February 1999 – March 1999
Job
Title: Field Service Engineer
Skill Sets
Involved: LAN, WAN, TCP/IP, Rollout, Ghost, Windows 3.1, Win
95, Win NT Workstation, Novell Netware, etc
Duties: Based from the council head office
supporting a WAN of 1400 PC’s over 35 sites running bespoke
Council Software via as400 system and MS applications. Varying
specifications including Windows 3.1, 95 etc running from both
Novell and NT servers.
New PC’s running NT workstation.
Providing full 1st
and 2nd line support to council staff and equipment.
Projects included migrating
equipment from Token Ring networking to full cat 5 system.
Employer:
[snip], Nottingham
Date: January 1999 – February 1999
Job
Title: IT Technician
Skill Sets
Involved: LAN, WAN, TCP/IP, Windows 3.1, Win 95, Win NT
Workstation, Network Security, etc
Duties: Providing support for around 650
PC’s all with varying specifications i.e. 486, Pentium,
Windows 3.xx, Windows 95,
Windows NT.
Projects included the upgrade of
existing 486 equipment and introducing high level
security across network and on
individual terminals to prevent student interference.
This was a particularly
challenging role due to the ongoing problem of students
tampering with the
IT system of the college and hence, good fault finding knowledge
acquired in this role!
Employer:
[snip], Coalville
Date: November 1998 – January 1999
Job
Title: IT Systems Engineer
Skill Sets
Involved: LAN, NT4, TCP/IP, Rollout, RAS, remote Support,
etc
Duties: Providing full first and second line
network support for a LAN of 125 end users all with Pentium
processors connected to NT 4 servers. Bespoke software runs
from a Unix server along with a SQL relational database which I
also provided software support for. Support 37 Laptop users in
remote location via telephone. TCP/IP knowledge attained in this
position. Projects included the implementation of a new
distribution system. Responsible for daily backups, and company
virus protection. Full internet access for all users at this
site and also running a Microsoft Exchange server all of which I
was providing support for. Also responsible for dial up
connections for sales reps who access the network remotely from
their laptops with ras links via ISDN lines.
Set-up and
configuration of all new PC’s and peripherals when arriving on
site.
Investigating any
user faults to ascertain whether hardware or software faults and
taking appropriate action where necessary. Many other skills
also learnt from this role.
Employer:
[snip], Leicester
Date: Feb 1998 – November 1998
Job
Title: Service Co-ordinator
Duties:
Responsible for planning the workdays of
around 50 service engineers.
Ensuring all service
calls are attended within 4 hours. Responsible for the depot's
monthly service data and ensuring it meets the tight deadline.
Projects included design and implementation of spreadsheets to
handle the data.
Responsible for
developing the office into a paper free environment.
Employer:
[snip] PLC, Leicester
Date: April 1995 - Feb 1998
Job
Title: Mortgage Customer Advisor
Duties: Answering customer queries via
telephone queuing system and also via post.
Employer:
[snip], Leicester
Date: September 1994 - April 1995
Job
Title: Temporary
Duties: General office work which included 2
months work on an IT help desk providing 1st line support to PC
users via the telephone.
Employer:
[snip], Leicester
Date: August 1993 - September 1994
Job
Title: PC Support
Duties: Support of a LAN of around 25 PC’s,
providing first point of contact help and advice to end-users
where necessary. Dealing with end users queries/problems via
telephone to other sites.
Assessing the IT
needs of individual users and performing hardware/software
upgrades where necessary. Installing and configuring all new
software/hardware that was introduced.
Responsible for
security of the network and virus protection along with the
daily backups etc.
Employer:
[snip]
Date: October 1992 - August 1993
Job
Title: Temporary
Duties: General light industrial duties.
OTHER INTERESTS
Music
Music production
Going out to
pubs/clubs
Computers and
computer gaming
Cinema
Eating out
Football
Golf |
