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PERSONAL
PROFILE
A reliable, keen and self-motivated IT professional with
experience gained from the armed forces and industry. I thrive
on working in demanding surroundings where a confident and
precise approach is required whether working as an individual or
as part of a team. Possessing excellent interpersonal, customer
facing and communication skills, ideally seeking a position in a
rapidly expanding environment where my skills could be utilised
to their optimum.
KEY SKILLS
·
Ability to work as an individual or as part of a team.
·
Attention to detail and time management.
·
System configuration and installation work of servers, PC’s and
peripherals.
·
Fault finding, diagnostic and rectification.
·
Building and maintenance of computer systems and servers.
·
Novell NetWare, NT4, 2000 and XP
·
Dos, Windows 3.11, 95, 98 NT4, 2000, MS Office 97, 2000.
·
Network support and administration.
·
Hardware support, installations and repair.
·
Network support and administration.
·
Engineering management.
·
Site Surveys and Auditing of software and hardware.
·
Configuration management.
·
Working towards ISO20000 accreditation.
·
ITIL.
CAREER HISTORY
JUNE 2004 –
PRESENT
[snip]
Configuration
Analyst
·
Delivery of
agreed Configuration Management Data Integrity activities to
defined Performance and cost standards.
·
Accountable for ensuring accuracy and completeness of the
Configuration Management Database (CMDB) to agreed standards by
delivering the audit and verification activities required under
ITIL.
·
Assisting the Configuration Manager with physical audits of data
centres.
·
Performing
virtual audit and verification activities as directed by the
Configuration Management Data Integrity Manager.
·
Undertaking
specific Configuration Management data cleanse activities as
directed by the Configuration Management Data Integrity Manager.
·
Supporting
the OLA’s between
functional areas and configuration management.
·
Supporting the
DAMP, RAISE (Software Asset Management framework) and ITAM
initiatives.
·
Supporting ITIL and BS15000 implementation within
One IT.
·
Liasing with stakeholders and interpreting
architectural requirements at a high level.
·
Contributing to the continuous review of
appropriate CM & AM practices, standards and guidelines in line
with ITIL across hardware and software and related items.
·
Management of the interfaces into both other
service management functions and operational teams.
·
Report provision and analysis.
·
Providing overall responsibility for data
maintenance and integrity.
·
Knowledge of Sarbanes Oxley.
APRIL 2004 – JUNE
2004
[snip]
FIELD ENGINEER
·
Field engineer responsible for hardware, software support and
maintenance of desktops, servers and printers around the UK.
·
HP, Compaq, IBM, Dell, Lexmark.
·
Desktop and server support.
·
XP, 2000, NT4, 95, 98, Email systems, MS office suite, Anti
virus software, Tesseract call logging software.
·
Provided technical support to engineering resources across the
UK.
FEB 2004 – APRIL
2004
[snip]
FIELD
ENGINEER
·
Rolled out epos equipment to the wine cellar group.
·
XP, Powertill.
·
Fault finding and general support.
JAN 2004 – FEB 2004
[snip]
·
Provided hardware and desktop support for the Coop bank.
·
IBM, Compaq, HP hardware including Proliant series servers.
·
Windows XP, NT4, 98,95, Lotus notes, VPN.
NOVEMBER 2003 –
DECEMBER 2003
[snip]
FIELD ENGINEER
·
Carried out break fix and preventative maintenance of Texas
Instruments T1600 printers on customer sites.
·
Firmware upgrades.
NOVEMBER 2003 –
DECEMBER 2003
FIELD SERVICE
ENGINEER
[snip]
·
Installation and configuration of EPOS equipment.
·
CAT5 cabling and patching.
·
Customer facing role.
·
XP operating system.
OCTOBER 2003 –
NOVEMBER 2003
SUPPORT
ENGINEER
[snip]
·
Relocation of PC and networking hardware to new premises.
·
Installation and configuration of PC’s, printers and networking
hardware
·
Provided end user support during a two-week contract period.
·
Installation and configuration of a wireless network to provide
networking access to 30 laptop users.
·
Linux installations.
·
Linux, Windows 2000 and various other MS software.
APRIL 2003 –
OCTOBER 2003
ENGINEERING
RESOURCE MANAGER (NORTH)
Project
Lion
[snip]
·
Installation, configuration of 3700 and 2600 series Cisco
routers and 3550 switches.
·
Migration of ATM’s, printers, IBM Netfinity servers and PC’s to
new LAN, WAN solution.
·
Installation and configuration of 7960 Cisco IP telephones.
·
Site surveys and auditing.
·
2Mb,ISDN and ADSL connectivity.
·
CAT3 and CAT5 cabling including patching.
·
Updating of patch records and documentation.
·
Provided Engineering and operational management to 30 engineers
throughout the UK.
·
Liasing with third party suppliers.
·
Quality assurance, and control.
·
Resource of engineers through relevant agencies.
·
Provided valuable assistance to project management.
·
Provided on site training to engineering resources.
·
Provided technical and administration support to server and
desktop level.
·
NT4 server and workstation, Windows 2000, XP, Visio, exchange
5.5, hardware and software configuration.
AUGUST 2002 –
APRIL
2003
FIELD SERVICE
ENGINEER
[snip]
·
EPOS installation, support and maintenance.
·
PC based tilling systems including back office installs.
·
Crown, Powertill, NT4, MSDOS. PC anywhere, Netop.
·
Break fix to component level, hardware configuration and
software installation.
·
Printer and scanner repairs, HP, Citizen, OKI, Symbol, Kyocera,
Epson.
·
LAN configuration and ISDN connectivity.
·
Cisco router configuration and installation.
·
Data recovery, Ghost, Drive image.
·
Compaq, HP, Dell Hardware.
·
NCR, ANKER POS
JANUARY – JULY 2002
[snip]
DESKTOP/NETWORK/HARDWARE SUPPORT
·
Provision and support of Microsoft and Novell infrastructure
services across NHS sites in Manchester, Customer facing
supporting various sites and working too strict SLA’s.
·
Desktop and Network support role supporting 4500 users.
·
Compaq, Dell, HP servers, workstations, laptops and printers.
·
Administration, configuration and support of Windows 2000, XP,
NT4 workstation and server, 98, 95, Novell 3.12, 4.11, 5 and
MSDOS, Lotus Notes.
·
Office 2000, 97, Outlook, Exchange, Pegasus mail, PAS system,
Norton AV, Support magic call logging software, Host
connectivity software.
·
Ethernet, Token Ring, LAN/WAN, TCP/IP, IPX/SPX, NETBEUI, VPN.
·
Faultfinding and rectification of networks, rollouts and
imaging.
·
NT Administration, Support of handheld Devices, Scanners.
·
Break fix repair of servers, PC’s and printers.
JUNE-DECEMBER 2001
DESKTOP/NETWORK/HARDWARE SUPPORT
[snip]
·
Network and desktop support/administration of NT4 and Novell,
customer-facing role supporting 9 sites working to strict SLA’s.
·
Windows NT4, 2000, Novell 3.12, 4.11, 5, Windows 95, 98,
Arcserve IT manager, Backup exec, CAD, Office 97, 2000, XP,
Outlook, Exchange, Remote support, DOS based applications, Jet
admin, Citrix thin client, LAN/WAN, Sophos AV, Lotus Notes.
·
Dial up networking support, Ethernet, TCP/IP, SPX/IPX, Token
ring, VPN.
·
Software installation and configuration.
·
CAT5 cabling.
·
Field support of 6 sites.
·
Server builds and configuration.
·
Printer support and installation.
·
Server backups and file restores.
·
Exchange Administration, NT administration.
·
Break fix repair of servers, PC’s, Printers and plotters.
·
Compaq, Dell, HP hardware.
MAY-JUNE 2001
FIELD
ENGINEER [snip]
·
Hardware and Software upgrades of Dell laptops.
·
Installation of Oracle, Siebel and CRM software.
·
Customer facing, token ring topology, Ethernet.
NOVEMBER 2000-MAY
2001
[snip]
HELPDESK /
SUPPORT
·
3rd line support and administration of Win95, 98,
Novell. General support of NT server and workstation,
administration of Novell Networks. Laptop builds, support,
upgrades, Ethernet and Token ring.
·
Server builds, installation and
configuration.
·
Faultfinding and rectification of networks.
·
Software installation and configuration.
·
NT, 95, 98, Office 97, 2000 products, Novell 312/411, Arcserve
IT manager, Quetzel.
·
Printer support and installation.
·
On-site hardware installation repairs and support.
·
Support of Compaq, IBM, and HP equipment.
·
Organisation of repairs and user assistance.
·
SMS administration/Remote working and telephone support,
Customer facing role working to strict SLA’s.
·
Break fix repair of servers, PC’s, printers to component level,
RAID.
APRIL 2000 –
NOVEMBER
[snip]
INSTALLATION /
SUPPORT/ FLOOR
WALKING
·
NT4 installation and
configuration.
·
Installation and configuration of IBM servers and file
transfer.
·
De install / Installation and configuration of EPOS systems.
·
Faultfinding, rectification and end user training.
JANUARY 1998 –
APRIL 2001
[snip]
·
Cat5 cabling, hubs and
routers.
·
Network administration and configuration.
·
TCP/IP and IPX/SPX Protocols.
·
Network management and troubleshooting.
JULY 1988 – JANUARY
1998
[snip]
·
Instructed students at varying levels of technical training
using power point presentations.
·
Managed, administered and maintained recruiting records on a
database for over 500 personnel using Access.
·
Managed and administered a multi skilled team.
·
Installation of all current Microsoft operating systems.
EDUCATION AND
TRAINING
City and Guilds (7261) modules 324, 344, level 3 installation
and maintenance.
3 GCSE passes including English language and literature.
Various military courses for career development and promotion.
LGV 2.
Education for promotion (equivalent of 2 A levels).
ITIL Foundation.
HOBBIES AND
INTERESTS
A very keen and active sportsman who enjoys playing rugby,
football, running and competitive sea angling.
PERSONAL DETAILS
Date of Birth 24th of February 1970.
Driving License full and clean.
Marital Status Single. |
