PERSONAL PROFILE

I am 36 years of age and of British nationality. I benefit from a total of over 17 years experience within IT. I have a wide variety of skills and experience, particularly in bringing the benefits of IT to forward looking businesses. Being a pragmatist, I enjoy identifying and delivering realistic and value adding solutions. I have a ‘hands-on’ style, both in people and technology management. Having worked for nearly 15 years in modern, sophisticated manufacturing companies, 8 of these as I.S. Manager, I have developed considerable knowledge in the use and application of modern IT systems. I have very strong networking and operating systems skills.  I am married with children and enjoy family life. 

EMPLOYMENT DETAILS

June 99 – Oct 02    IS Manager,

                                    [snip], Andover.

          As MIS Manager I am fully responsible for all aspects of technology in the company. I manage a team of six people and as a team we support about 250 users, some of which are mobile salesman. A key area for support is a customer facing call centre manned by circa 30 operatives.

My principal responsibilities include:

·       Establishing and delivering IT strategy to match [snip] business strategy.

·       On going support and management of ERP system.

·       Full staff and budget management ([snip] IT budget is circa £900k).

·       Development of B2B and B2C e-commerce strategy and delivery.

·       Management of telephony including call centre and unified messaging technology.

            Some key achievements in this role:

·       Project owner/leader for implementation of Avante ERP system to version 8.3.8, including substantial BPR project.

·       Full Avante upgrade to version 9.1.7.

·       Full business pilot of version 9.2.5.

·       Project owner/leader for installation of new Avaya Definity switch supporting Call centre, unified messaging and CTI technologies.

·       Complete overhaul of IT function, including team and infrastructure.

·       Full upgrade of technology infrastructure comprising Windows 2000, NT4, Exchange across 12 sites.

·       Delivery of Management Information suite using Cognos Business Intelligence tools. 

Aug 97 – Mar 99     Head of IS,

[snip]

The Rural Development Commission was the government’s agency for economic and social development in rural England.

As Head of IS I restructured an over-stretched IT team of six people providing substantially improved service levels to internal customers. I managed a budget of circa £700K and an infrastructure that included HP9000 Unix machines running Oracle v7, 24 NT Servers and nearly 300 desktops running NT Workstation v4, Windows 95 and Windows 98. The bespoke Oracle application used by the Commission was delivered using Citrix Metaframe technology.

My principal responsibilities included:

·       Team, technology and budget management.

·       Managing substantial third party resources.

·       Establishing strategy definition and delivery.

Key achievements :

·       Substantially improved customer response and service levels for IT team.

·       Project lead development and delivery of business critical bespoke application.

·       Upgraded IT infrastructure utilising HP9000 enterprise server, Oracle databases, Citrix Metaframe and Exchange.

·       Renegotiated third parties support and development contracts. 

92 – Aug 97 Information Systems Manager,

[snip]

As IS Manager, I was fully responsible for all aspects of the strategy, use and purchase of IT within the company and managed three members of staff. I was a key member of the senior management team of this forward moving manufacturing company involved with all aspects of the business. I have a good understanding of manufacturing and an in depth experience of MRP/ERP systems. 

My principal responsibilities included:

·       Establishing IT strategy and Co-ordinating all technology based business issues.

·       Systems selection and implementation of MRPII system. 

90 – 92          Consultant and Systems Analyst, Contract.

Working for a variety of leading manufacturing companies, I acted as IT consultant and systems analyst reporting directly to the Financial and Managing Directors. This involved:

·       Manufacturing and business consultancy.

·       Development of and modifications to MRP systems. 

87 – 90          AutoCad Draftsman, [snip]

82 – 87          Computer operator, [snip]

EDUCATION AND QUALIFICATIONS

96       Microsoft Certified Systems Engineer

·       MS Systems Management Server.

·       MS Windows NT Server v 4.

·       MS Exchange Server.

·       TCP/IP in an NT v4 environment. 

77 – 82          G.C.E O’Levels

Computer Science, English, Maths, Science Applications, Science Principals,

Technical Drawing, Geography. 

KEY SKILLS

Communication

In my role as IS Manager, I report to the Financial Director. I communicate well and I am comfortable interacting with all level of the business from the Board down. I am a strategic thinker and I am able to translate this into tangible, meaningful presentations. I have a thorough understanding of business priorities and drivers and can communicate issues and solution effectively to all. 

Organisation

Having to work to demanding time constraints under a constant degree of pressure has taught me to prioritise assignments to reach strict deadlines. The MIS department is set aggressive targets, it is only through good organisation that these targets are achieved.

Enthusiasm

I have always put considerable energy and enthusiasm into all of my activities believing this to be the only way to achieve worthwhile results. I make sure I reach the targets that have been set for me – or I have set myself.

REFEREES

Available on request.