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Consultant's Skills Profile
Date of Birth:
25th March 1957
Marital Status:
Married with no children
Summary:
An
all-rounder with strong skills in hardware / software
troubleshooting and tactical planning. Over six years in a
hands-on user support role, together with over ten years
experience of logistical / organizational issues in a large
company environment.
Professional
and technical skills:
Zen works
and Novell 3.x/ 4.x / 5.x administration.
Windows2000/XP , Windows 3.1x, MS Windows '95/98, Windows NT 4
MSDOS and OS/2 Warp.
Very strong
MS Office (4.3, onwards) knowledge (Microsoft Accredited).
WININSTALL 5 & 6, Oracle Forms and AS400 clients. Lotus Notes,
ccMail, MSMail, Exchange 5.5, Groupwise & SmartSuite.
Thorough
understanding of; Internet and Intranet publishing together with
bespoke help-desk solutions (MS Access based). SQLNet, SQLServer
& Ingres 2.0 Data access solutions.
Citrix
Metaframe 1.8 Clients and Terminal Server Security
SAN and NAS
Technologies
SIMS
(Schools Information Management System).
Intimate
knowledge of all current PC hardware & peripherals -
configuration / troubleshooting.
Networking
with Novell 5.x,4.11, 3.1x, 2.2 with Windows 2000/XP . NT 4, Win
’95 & 3.x clients. Win ’95 & 3.11 peer to peer. Fault diagnosis
in mixed LAN / WAN environments.
Familiar
with PSTN and Kilostream termination equipment, and associated
telecommunications plant.
Academic
History:
1975 –
1978 Salford University
Bio-medical Electronics (BSC Hons)
1974 -
1975 Erith College of Technology B+
OND Technology (Engineering)
Prior 8 GCE 'O' Levels
Most Recent
Role (Contract)
Oct 2002 to
current
Company:
[snip]
Job
Title:
Network
Support Officer
1st/2nd
Line Support 1400 users. Novell 5.1 and Windows 95/98/XP. MSMail
and Exchange 5.5
Recent
Career History:
May 2002 to
July 2002
Company:
[snip]
Job
Title:
Network
Support Officer
Short term
cover for recruitment gap. Day to day support of Housing users
in a Citrix envioronment. Unisys based SAN ( Windows 2000 ) and
Active Directory.
November
2000 to December 2001 (Contract)
Company:
[snip]
Job Title:
Novell Support
Planning and
implementing rollout of new client server applications to 700+
users in conjunction with Housing project team. Providing 3rd
Line support for Desktop issues and day to day administration of
Novell network comprising Netware 4.x and Netware 5.x Servers.
Arcserve / BackupExec management, configuration and fault
rectification. Introduction of Dell SAN (Novell) and Citrix thin
client technology.
Automation
of application delivery and upgrades. Provision of new software
solutions driven by customer projects and requirements.
January 99 to October 99 (Contract)
Company:
[snip]
Job Title:
Quest
Technician / Network Administrator
Data migration and resource
administration for a worldwide NT / Win95 (4000+ users) rollout
primarily based in Ashford Kent. 3rd line support for all
configuration issues and migration of e-mail from ccmail to
Notes 4.6. Local Domain administration and Printer
configuration.
Network
administration on NT servers and Novell 3.12 within a 500+ user
envioronment. Maintenance and configuration of Backup servers
using Backup Exec and Arcserve. Migration of users from Novell
to Windows NT servers.
November 97 to December 98 & November 99 to October 2000
(Contract)
Company:
[snip] (One2One)
Job Title:
NT Application Support Consultant
Upgrade of
bespoke software to 2000 compliance and preparation of automated
upgrade to AS400 clients.
Migration to
NT 4 from windows 3.11 on a Novell network with 4.11 Servers
(4000+ users UK wide). Situated at One2One in Borehamwood and
using exclusively Compaq hardware.
Research and
preparation of Bespoke applications for automated delivery
including Call generation software in a busy call centre.
Testing and approval of 3rd party software.
Documentation and planning of application configuration prior to
rollout.
August ’97 to September ’97 (Contract)
Company:
[snip]
Job Title:
Application Support specialist
Completion
of a migration to Windows NT4 from mixed Win 3.11/95 environment
on 4 European sites. Mixed network of 400+ users on Lan Manager
/ NT servers using TCP/IP LAN and WAN links.
Responsible
for providing application support for NT pilot users and
preparation of automated installs for both Common and client
specific software. Customisation of install scripts in
WinInstall application to ensure proper installation.
Final
presentation of audit information provided by migration
contractor into a single corporate database.
September ’96 – July ’97 (Contract)
Company:
[snip]
Job
Title:
Technical
Support Consultant
Responsibilities:
Network
support (Novell 4.1, 3.1x & 2.2) together with hardware
configuration – rebuilds, upgrades & management of servers.
Installation and setup of NT 4 workstation, Win ’95 and 3.1x as
both peer to peer and Netware clients. Configuration of
Terminal & PC links to mainframe / UNIX services.
Remote
system configuration via PowerWindows, Termite & PC Anywhere,
together with modem setup for remote networking and Internet
access. Configuration of existing bridges, CONICLs and Terminal
Servers.
Major Achievements:
Planning and implementation of major upgrade to SIMS suite
within London Borough of Bromley’s Primary Schools. User
training during / after transition.
May '95 –
July ‘96
Company:
[snip]
Job
Title:
Technical
Support Consultant
Responsibilities:
Second line
product support (PCs). Providing both hardware & software
support to SOHO users. Fault diagnosis and management of problem
resolution; spares procurement, allocation of human resources
and performance tracking. Liaison with client companies on
technical and parts replacement issues, together with
requirements analysis for operational methods. In-house network
support and software audit.
Major
Achievements:
Part of the
initial team tasked with getting an ‘embryo’ help desk
operational. This was accomplished within the contracted time,
quality and cost targets.
1989 - March
’95
Company:
[snip]
Job
Title:
External
Planning Officer
Responsibilities:
Survey,
preparation and monitoring of External Works Estimates for the
provision of plant in the local loop by Direct Labour or
contract staff. O[snip]aining various Easements as necessary to
allow installation of [snip] plant. Liaison with property developers
regarding existing and proposed infrastructures. Maintenance of
Line Plant record systems.
Market
Sector / Industry Experience:
IT,
telecommunications, local government , education & pharmacutical.
Call Centres and CRM management.
Business
Application Areas:
User
support, asset tracking & quality systems. Bespoke Monitoring
and Call logging tools. Application Scripting and remote
delivery.
Referees:
Available on request |
