PROFESSIONAL OVERVIEW:

An experienced IT Professional with a proven track record of success in commercial market sectors. Providing high-level technical support and programming skills to consistently improve systems performance and efficiency. 

A strong pro-active team player and leader, empowering staff to take ownership, providing coaching and mentoring to build cohesive teams working together to achieve individual targets and company objectives. 

Results oriented and customer focused, with excellent relationship management skills. 

Experienced in project development, management and integration, managing project timescales from end to end, system design changes, 1^st, 2^nd & 3^rd line support, EPOS system development and networking, problem solving and trouble shooting. 

 ·        Successfully set up from scratch an internet sales business, negotiating discount structures with 5 major tool manufacturers & volume discount rates with the countries 3^rd largest carrier

·        Worked extensively with IBM to develop & integrate EPS5 (Chip & Pin) into all [snip] sites

·        Managed all projects from end to end, liaising with 3^rd party company to meet project timescales 

Oct 2004 to Date

Owner / Director: [snip]

·        Established the business to sell power tools on the internet via own website and through eBay

·        Set up the business from scratch, negotiating discount structures with 5 major tool manufacturers

·        Successfully negotiated significant volume discount rates with the UK’s 3^rd largest carrier

·        Liaised with customers to ascertain requirements in order to advise on the best product to buy

·        Maintained stock levels to ensure customer demands were met at all times

·        Worked with manufacturers & carriers to meet customer delivery times & exceed expectations

·        Achieved a first year annual turnover of £279k with an estimated turnover of £485K for 2006

Jun 1999 to Oct 2004

Analyst Programmer: [snip]

·        Responsible for developing the 4680 POS system in all [snip] stores

·        Wrote specifications and code changes and integrated 3^rd party software packages

·        Developed system applications and tested all systems to ensure complete functionality

·        Provided 3^rd line support for end users & trained store trainers on the new system & applications

·        Liaised with operating stakeholders to ensure successful go live phase

·        Worked extensively with IBM to develop & integrate EPS5 (Chip & Pin) into all [snip] sites

·        Managed all projects from end to end, liaising with 3^rd party company to meet project timescales

·        Delivered an additional £500k in additional sales, implementing the project on time & to budget

·        Made design changes to the existing system to reduce time & man hours to balance store accounts

·        Integrated IBM package into cash management system to enable Euros to be accepted at POS

·        Achieved rapid promotion from 1^st Level Helpdesk Support to 2^nd Level within 24 months 

Sep 1987 to Mar 1995

Departmental Manager: [snip]

·        Responsible for managing all operations with a busy retail department of a large store

·        Ensured the provision of high standards in customer service, resolving issues swiftly

·        Ensured all stock levels were consistently replenished to meet customer demand

·        Ran and tested a new Store Stock Management system prior to roll out nationwide 

·        Parts Advisor                                           [snip]                                           Nov 1984 to Sep 1987

·        Agricultural Parts Advisor                      [snip]                                       Jul 1983 to Nov 1984 

·        Microsoft Office (Word, Excel, PowerPoint, Outlook, Explorer)

·        EPOS systems

·        Working to targets

·        Effective presentation skills

·        Excellent communication skills

·        Time management

·        Delegation skills

·        Staff training & development 

·        Management Skills Training

·        4680 BASIC Training Course

·        Introduction to Java

·        BTEC Computers in the Office

·        O/S2 Technical Installation

·        City & Guilds Agricultural Parts

·        Counterbalance fork lift truck Licence 

·        6 GCE qualifications achieved 

·        Date of Birth: 14^th July 1967

·        Full clean Driving Licence

·        Interests include golf, building PCs, pine furniture & cabinet making, motorcycling & gardening

·        References available on request