To obtain an influential leadership position within a professional services field. With 15 years of experience and a proven track record in the delivery of IT technical services and projects to a wide range of industries including legal, banking, pharmaceutical and Manufacturing. An individual who works to and has knowledge of the PRINCE2 method, while also having a strong Microsoft background, who is also keen to motivate and able to take an effective approach to business transformation and utilise past experience as a stepping-stone to take on further challenges. 

·          An experienced Team leader able to motivate and guide others.

·          Strong influencing skills - able to communicate at all levels of the business

·          An independent thinker but committed team player with a “Think out of the box” attitude when situations require.

·          Ability to work under pressure with minimum supervision and on own initiative.

·          Experienced in Active Directory, Group policy, Exchange, AD Integrations, Migrations & Desktop Deployments

·          Experienced and have a strong Microsoft skill set capable of supporting an enterprise class network

·          Excellent faultfinding, diagnosis, testing and evaluation skills.

·          Ability to manage customer expectations at the highest attainable level

·          Experience of Disaster Recovery Planning and Implementation

·          Adherence to SLA, Change Management and the correct documentation of work undertaken. 

·          (snip) As part of new company acquisition I was responsible for the planning and implementation of the interforest migration between Walker Morris and Optima Legal domains.

·          (snip) Redesigned and implemented new backup solution to aid in the recovery of key systems and to assist in disaster Recovery Planning.

·          (snip) Delivering test lab project replicating business and application services allowing the testing of critical systems out of production.

·          (snip) Delivered Standard RIS Desktop solution to allow the rapid deployment of a standardised desktop build.

·          (snip) Delivered WSUS Patch management project to ensure company comply to Microsoft’s patch management standards

·          (snip) 1 of 5 members tasked with the delivery of a 1 million business separation project involving 50 critical servers and 500 PC’s

·          (snip) 1 of 3 members tasked with decommissioning existing network service servers and migrating existing AD objects from Pharmacia domain to Pfizer’s new EMEA domain along with migrating Mailboxes and public folders and member servers.

·          (snip) successfully implemented Ghost desktop cloning solution to assist deployment teams in the mass deployment of Pfizer’s standard desktop build (Windows 2000).

·          (snip) successfully implemented Ghost desktop cloning solution to assist desktop teams in the rapid deployment and re-deployment of desktops and to assist in the recovery of key critical lab systems.

·          (snip) Successfully Implemented both Symantec Antivirus 8 and SUS patch management solution to both lab and office areas to over 1000+ clients as part of GSK’s global security project while decommissioning the previous Sophos AV solution.

·          (snip) Successfully managed and completed to budget and timescales [snip]’s Desktop refresh project involving 500+ clients.

·          (snip) Successfully provided conference and exhibition support travelling globally.

·          (snip) Was responsible for 1 of 2 deployment teams as part of a global project to migrate all client systems from the previous Windows 98 desktop to the new Windows 2000 platform, which completed on time and within budget.

·          (snip)  Invoked a real-time disaster recovery exercise for 350 members of staff offsite with departments taking live calls and data.

·          (snip) Myself and other colleagues successfully delivered the Ireland Project which involved the setup of all business desktops, systems and telephony at a new green field site based over in Dublin through the efforts of both myself and others this project came in on time and budget. 

 In-depth knowledge of Active Directory, DNS, WINS, DHCP, RIS, RAS, GHOST (Client and server), Symantec Antivirus 8 (client and server), Backup Exec, WSUS, Windows 95,98 and NT4 (workstation and server) Windows 2000 (workstation and server), Windows XP and Windows 2003 server, Microsoft Outlook (various versions), Exchange 2003 server, MS Project, Backup Exec, Arcserve backup, Mcafee Antivirus V8i and ePolicy Orchestrator 3.5, MS Baseline Analyser, HP Insight Manager, HP Smartstart (various versions), HP systems management, HP Firmware update,  Partition magic, Symantec packager, SQL2000, Microsoft Office (Word, PowerPoint, Excel, Access), Internet Explorer (various versions), SMS 2 and 2003, ISA2004, Net-op remote control, Group Policy Management tool, Kix-start, GFI, Netware 4.x and 5.x, DOS, Hfnetcheck, Expert advisor, batch programming and script editing, Server and desktop hardware configuration and installation (Dell and HP), Laptops, scanners, printers and peripherals (Toshiba, Epson, HP,OKI).   

February 2005 – Present:                   [snip]

August 2004 – January 2005 :            [snip]

April 2003 – August 2004:                   [snip]

August 2002 – February 2003:           [snip]

August 1998 – July 2002:                    [snip]

July 1997 – August 1998:                    [snip]

March 1996 – August 1997:                [snip]

Sept 1995 – March 1996:                     [snip]

Sept 1994 – Sept 1995:                        [snip]

Sept 1992 –  Sept 1994:                       [snip]

 February 2005 – Current

Migration Consultant / Technical Lead – [snip] 

One of five key personnel recruited to assist in the separation project between [snip] and [snip]. [snip] is globally positioned legal business, which has recently seen an aggressive play on its competitors. [snip]  is an appreciably different business to that of [snip] in its operational volumes and turnover, which resulted in a transformation programme to separate the two entities. 

As a migration consultant I undertook a key role in the £1 million business separation project. The primary remits were in removing the dependencies from [snip] and [snip] in a timely and cost efficient manner. The challenge was for me and other colleagues to deliver a solution which would allow [snip] to be self sufficient and capable of running all demands and requirements set by the business while also providing [snip] with a stable and future proofed IT platform. During the technical separation project there were 6 critical key stages identified.     

·          Planning and implementing an infrastructure platform capable of providing both the current and future needs of [snip].

·          The creation of a Proof of Concept lab to allow all phases of the project to be fully tested and allow us to mitigate any risks along the way.

·          The initial design and testing leading to the implementation of a cross domain trust and new active directory infrastructure and associated network services such as DHCP, WINS and DNS utilising the latest windows 2003 technologies.

·          The migration of all user, computer and Group objects to the newly created domain.

·          The design, testing and implementation of [snip] Exchange 2003 infrastructure and the migration of both mail accounts and public folders across the domain trust.

·          The migration of all application servers into the newly created domain.

·          In addition to the above running in parallel other activities such as Internet security using (GFI and Web Marshall) and backup (ARCserve) and Antivirus Protection (Mcafee) projects were also running in tandem.  

Shortly after the migration I was re-hired by the IT management team as a Technical lead to assist in the transition of the new infrastructure manager and to bring him up to speed, together with providing technical assistance to other business projects / acquisitions, while also providing guidance and support for junior members of the team.  

Responsibilities include: -

·          Contracted in and expected to be a proficient self-starter with the ability to be capable of resolving business critical needs to a successful conclusion and in a timely manner.

·          Guide junior team members in new and existing technologies.

·          Managed technical support staff and assisted in the recruitment of infrastructure mgr

·          Develop and document change processes

·          Manage 3rd party contracts

·          Documented both core infrastructure and application services to assist as part of a corporate Disaster Recovery plan. Implementation, documentation and the maintenance of current Mcafee AV solution.

·          Made significant changes, which resulted in realised cost savings, streamlined business processes and provided added value services to IT function.

·          Support and maintenance of network service and application servers.

·          Monitoring of audit and security logs

·          Monitoring of server based systems via the use of Microsoft and HP monitoring and remote management tools.

·          Server rebuilds and configuration

·          Manage and maintain existing Active Directory and Exchange 2003 organisations.

·          Maintenance of system login, logoff, start-up and shutdown scripts along with group policy.

·          An active member in the project management, documentation and implementation of [snip]s Test Lab environment project. This involved [snip] current network service and application infrastructure being replicated to enable the testing of key systems and applications out of the production environment.

·          Planned and delivered the WSUS security patch management project to meet the day-to-day security patch management requirements set by the business.

·          Implemented and documented current Microsoft RIS desktop image solution project to provide a standardised desktop build image, eliminating inconsistencies and security flaws found within the previous cloned image solution. While in addition reducing PC rebuild times and aiding in the support of remote sites where support personnel aren’t readily available or would require travel.

·          Previous backup solution was both inconsistent and unreliable, backup windows were inflexible causing tape equipment to fail and servers to be overloaded during core business hours, while also not inspiring confidence with local support staff and local departments in the recovery of critical data should an incident occur. My responsibility included evaluating and redesigning an alternate solution, which corrected the above issues using existing software, hardware and licensing. The alternate solution is now both reliable and local support staff and business areas are now confident in its ability to restore company critical data in an efficient and timely manner. 

August 2004 – January 2005

Network Server Support Analyst – [snip]  

Recruited to provide technical assistance in the testing, and deployment of [snip] standard desktop build. (Windows 2K) And to assist local server support teams in the day to day running of an enterprise class network, while also migrating key network services onto Pfizer's global Active Directory Infrastructure. 

Pfizer Inc and Pharmacia Corporation combined operations in late 2003, bringing together two of the world's fastest growing and most innovative companies, making Pfizer the worlds leading research-based pharmaceutical company, by market capitalization, while also creating a huge challenge in the merging of two large global infrastructures. 

Responsibilities include: -

·          Due to previous pharmaceutical experience and GMP knowledge I was expected to be a proficient self-starter Operate to ISO9000 and FDA regulations.

·          Adherence to SLA's and Change Management

·          Developed and documented change processes

·          Be a strong team player

·          Liaise with 3rd parties, external suppliers and all levels of management managing expectations.

·          Responsible for the patch management of all corporate server and desktop systems onsite 

·          Plan and deliver customer driven project requirements. 

·          Setup and implemented ghost 8 client deployment solution.

·          Maintain AV solution, ensure latest DAT's are deployed to server and client computers, maintain Mcafee Policy enforcement, and ensure new clients have AV agent and software deployed.

·          Test using Backup exec's intelligent Disaster Recovery facility the ability to recover key systems throughout the business as part of a corporate Disaster Recovery plan. This ensured system’s could be restored successfully in the event of failure. Real-time recovery exercises where invoked during this time.

·          One of three staff on-site capable of supporting network service and application servers.

·          Migration of all user, computer and Group objects to new Pfizer EMEA domain

·          Migration of existing application servers and the decommissioning of WINS and DNS site based services

·          Migration of existing mailbox's and public folders into new Pfizer Exchange 2003 organisation.  

April 2003 – July 2004

Technical Support Analyst – [snip], Harlow (Essex) 

Recruited to provide technical support in both a 2nd and 3rd line capacity to R&D business areas, the client base was approximately 1500+ users, I was responsible for delivering technical solutions to both internal businesses as well as remote satellite sites, while also providing support to a large number of R&D lab areas which proved to be both an interesting and challenging environment.

August 2002 – February 2003

Deployment Project Co-ordinator – [snip], Holmes Chapel 

Initially hired for a 6-month contract as a technical project co-ordinator to assist the project manager based in Dagenham, replacing the previous project co-ordinator I was responsible to get up to speed and ensure the remainder of the windows desktop deployment ran smoothly. 

August 1998 – July 2002

Technical Support Analyst – [snip], Alderley Edge 

Recruited to originally provide dedicated support to 200 + high level personal including directors, and other high level medical professionals and academics, after a period of time I then moved into providing support for an additional 1000+ users located between [snip] HQ based in Cheshire and two Satellite sites, while also being part of a small team who provided international exhibition support to help launch and market existing or new drugs to medical professionals, establishments throughout the world. 

Also while at [snip] I and other colleagues were involved as part of a global project to migrate all windows 98 clients to windows 2000 professional and onto a new windows 2000 Active Directory platform for which I managed 1 of 2 deployment teams. This project spanned across three sites and across Europe and completed two months ahead of schedule due to efforts from both myself and colleagues associated with this project. 

August 1997 – August 1998

Network Server Support Analyst – [snip], Chester 

While working at [snip] I was part of the technical computing department my responsibilities were the day to day smooth running of the IT Infrastructure, I was an active participant in the migration from Novell 3.12 to 4.11, other projects which I was involved in during my time at [snip] were Disaster Recovery, and the setup of a new green field site based over in Dublin. 

 Designing, Implementation and Managing a Microsoft Systems Management Server 2 infrastructure

Windows NT4 core technologies (encompassing NT4 workstation and server)

Installing, configuring and Administering Microsoft Windows 2000 professional 70-210,

Installing, configuring and Administering Microsoft Windows XP Professional 70-270

Managing a Windows 2000 Directory Services,

Migrating Windows NT4 to Windows 2000 environment

Implementing and managing a Microsoft exchange server 2003 70-284

Managing a Microsoft Windows 2003 Environment,

Prince 2 foundation (CBT)             

Novell 411 NDS admin   

 B-TEC National Diploma  - Business, information and technology, Macclesfield College, 1993 - 1995

7 GCSE's, Heathfield High School, 1987 - 1992

Good Manufacturing Practice training

PRINCE 2 Foundation Exam booked

PRINCE 2 Practitioner course purchased training TBA  

Driving Licence: Full, clean licence held

Authorised to work in the EU

References made available upon interview arranged