Retail Banking

[snip],
Swindon

Aug 2005 – Apr 2007

Senior Business Analyst

Faster Payments project

The Society has committed itself to be a participating member of the faster payments scheme when it becomes operational in November 2007. The scheme will enable payments made between participating financial institutions to be processed in “near real-time”.

Primarily defined the requirements to account for faster payments within the Society’s general ledger using the in-place accounting infrastructure. Put in place an accounting framework that would deal with faster payments and which was sufficiently robust to cope with other payment schemes when transferred onto the infrastructure. Main activities were:

·     Reviewed and questioned the overall rules and procedures governing the scheme and established those relevant to Nationwide’s own proposition.

·     Defined analysis products for own work-stream, planned the delivery and agreed timescales with the project manager.

·     Facilitated workshops to identify the accounting requirements for faster payments.

·     Documented and managed the accounting business and functional requirements.

·     Managed and influenced the decision-making process to ensure that the performance levels demanded were not compromised by the accounting requirements.

·     Ensured that the accounting facilitated the scheme settlement and the internal reconciliation processes.

·     Raised Change Requests to enhance the accounting infrastructure as necessary.

Payments Distribution & Accounting Programme (PD&A)

The Society’s £17m PD&A programme is set to deliver a single, flexible BizTalk based infrastructure to handle the distribution & accounting of all payments received and made.

Led a small team of analysts in specifying the infrastructure that would enable payments to be accounted for within the Society’s general ledger. Achieved successful delivery of the specification within the project timescales. Main activities were:

·     Identified the products to be delivered, and oversaw successful delivery by the team.

·     Facilitated workshops with the relevant stakeholders to identify the business requirements and processes, and documented within a Requirements Catalogue, and with a Use Case model, ‘flow of event’ narratives and Class model.

·     Defined the functional requirements using system Use Cases, augmented by Activity diagrams, Sequence diagrams and State diagrams produced with MS Visio, and modeled the data within the Systems Architect case-tool.

·     Worked closely with the business area and the system developers to ensure that the solution would satisfy the business requirements whilst meeting technical constraints.

·     Worked with user management to aid their understanding of the operational changes that would be required in both the short and long-term.

·     Supported the development and the system & user acceptance testing activities.

Commercial

[snip],
Hastings

Dec 2003 — Aug 2005

Inward Investment Analyst

Worked within the Inward Investment Promotion Agency for East Sussex, supporting businesses considering moving to the County, aiding them in the production of business cases and plans. Achieved a 100% increase in relocations. Main achievements included:

·     Improved the processes for handling business enquiries and the quality of reports provided.

·     Strengthened relationships with supplier and partnership organisations.

·     Facilitated the evolution of the Agency’s marketing and promotional strategy.

Government

[snip],
Brighton

Aug 2003 — Nov 2003

Examiner

Investigated new bankruptcies, reporting findings to the creditors, with a recommendation for action.

Credit Cards

[snip],
Brighton

Apr 2003 — Aug 2003

Lead Business Analyst

Card Statementing

Worked on the changeover of the accounts receivable platform for USA personal cards, liaising with business and technical counterparts in the USA and India. Main achievements included:

·     Ensured there would be continuity of statement features on the new platform;

·     Negotiated improved features and statement presentation as part of the transition, with minimal additional cost to the stakeholders.

Corporate Card

Introduced improvements into the process for paying rewards on a business card scheme.

Identified existing capability that was used to provide the required functionality, achieving a cost saving that kept the project within budget.

Life & Pensions

[snip],
London

Oct 2002 — Mar 2003

Business Analyst

Worked within the EMU Programme to investigate and document approaches to prepare the [snip] for the conversion of its business systems and processes to the euro currency.

Created a set of approach documents to guide and prepare key business and IT staff for the conversion exercise.

Government

[snip],
London

May 2002 — Oct 2002

Business Analyst / Manager of the Analytical Function

[snip] is an agency that manages procurement of media services for all Central Government departments.

As manager of three Analysts, successfully continued the implementation of a document management and workflow system (LiveLink) across the Agency.

Worked with the Departmental Heads to identify the areas on which analysis effort should then be focused to achieve the optimum benefit for the Agency.

Not in work

Jul 2001 — Apr 2002

Incapacitated due to a fractured pelvis.

Life & Pensions

[snip],
Tunbridge Wells

Sept 2000 — Jun 2001

Business Analyst

Successfully identified the process and data requirements to allow employers to submit contributions electronically to a group stakeholder scheme.

The functionality was delivered fully tested in time for the launch of stakeholder.

Life & Pensions

[snip],
London

Mar 2000 — Aug 2000

Business Systems Analyst

Worked within the EMU Programme to investigate the data accuracy problems that would arise from conversion to the euro, and demonstrated potential solutions.

Life & Pensions

[snip],
Tunbridge Wells

Apr 1999— Feb 2000

Business Analyst

Worked on the programme that successfully managed the de-mutualisation of [snip], prior to its takeover by AMP.

As part of a team, delivered the systems to calculate and distribute compensatory benefits to with-profits policyholders, achieving this within schedule and budget.

Life & Pensions

[snip],
London

Jan 1999 — Apr 1999

Business Analyst

Worked on the programme to implement a new pay scheme for the [snip] direct sales force.

Collaborated with the business areas to manage the successful acceptance testing of the changed processes and supporting IT systems. This was achieved within very tight timescales.

Credit Cards

[snip]

Jun 1997- Dec 1998

Business Analyst

Life & Pensions

[snip]

Feb 1995 - Jun 1997

Business Analyst

Life & Pensions

[snip]

Feb 1994 - Feb 1994

Methods Consultant

Methods Consultancy

[snip]

Aug 1989 - Feb 1994

Senior Consultant

IT Consultancy

[snip]

Jul 1988 - Aug 1989

Consultant

Government

[snip]

Apr 1984 - Jul 1988

Analyst Programmer / Higher Executive Officer