Programme Manager, Olympic Winter Games 2006 – Turin and
Operations Manager, Olympic Winter Games 2002 – Salt Lake City

March 2000 – July 2006

SCOPE: Responsible for Programme Managing the entire IT Scope of Services lifecycle from Stakeholder Requirements Definition  Implementation  Training  Operational Support for over 50 locations including the successful deployment of 10,000+ devices in last 2 Winter Olympic and Paralympic Games.

PERSONAL ACHIEVEMENTS: Successful delivery of capability, project portfolio and business case objectives, on time and under budget. Delivered the 1st Olympic Games e-Learning solution to 1,500 users. First to centralise Olympic Games Service Desk Operations saving €200K & improving Quality of Service.

Key duties included:

• Financial Planning & Control – Directly responsible for a €5M Torino project budget (manpower, software tools and facilities). Implemented cost saving initiatives / negotiated 3rd party contracts and resold additional Value Added Products and Services to the client.
• Staffing, Communications and Reporting – During the planning and implementation stages, directly recruited and managed a team of 40 multi-national Project Managers (8) and IT Support Staff (32) and managed 150 staff during the Olympic Games. Ensured Operational Readiness and Management of all IT system critical technology and services as well as critical failure decision-making and executive management reporting. Interfaced directly with the on-site client, reported project progress to the [snip] Origin Programme Director, on-site client and the IOC and had stakeholder management responsibility to manage project partners. Managed outsourced environments and staff without contractual ownership.
• Requirements Definition – Defined functional area IT equipment requirements in line with the budget.
• Implementation – Successfully coordinated, deployed and recovered 10,000+ devices (6,000 devices customised in the PC Commissioning Centre) in accordance with the install schedule & CM Catalogue.
• Service Delivery – Delivered a 3 year central IT Helpdesk Desktop Management service to 2,000 HQ users and a distributed 21 venue Helpdesk service to the 96,000 users during Olympic Games operations + full IMAC facilitation. Implemented service improvement programmes and an ITIL compliant tool to manage Technology problems and Change Control.
• IT Facilities – Planned and delivered the venues and services to support the Olympic Games Command and Control Centre (24 x 7 and 100 staff / shift), 2 x Data Centres and the PC Commissioning Centre.
• Competence Areas (specific to this role):
    – Planning and Risk / Issue Management: Met all defined milestones of the detailed          Operations programme and sub projects. Member of the risk / issue management team.
    – Incident and Problem Management: Personally produced the project SLA, Problem Management and Disaster Recovery procedures. Responsible for the entire Problem Management Process including SLA, OLA & UPC definition and production of MIS data.
    – Configuration and Change Management: Managed the Configuration Management catalogue and the Definitive Software Library (DSL) and was an Executive member of the project CAB.
    – Operational Readiness, Knowledge Management and Reporting: Planned Olympic Games simulations / readiness exercises with full staffing, stakeholder and Technical Officials participation and subsequent After Action Reviews. Contributed to the project Knowledge Management and Transfer programme. Completed End of Games report and contribution to Post Games review.
    – Project Documentation: Personally created project RFI’s / RFP’s. Controlled the production and delivery of all project documentation and setup / structure of the Document Management System.

[snip] (UK)

Programme Manager

February 1999 – February 2000

Developed a practice whereby the high quality ECR / EPoS products of [snip] could be supplemented by additional products and services to create a total solution allowing a direct route to market to the Hospitality and Retail sectors. This delivered incremental revenue and profitable growth to an already existing VAR channel.
• Partner Management – Sourced negotiated and contractually set up partnerships with “best of breed” partners. Products / services included software applications, hardware, third-party maintenance, and finance options. Provided continual Supplier Relationship Management to the nominated partners.
• Practice Development – Provided a portfolio of products and services for resale and supported the sales team through knowledge of partners, products and services.

[snip]
Senior Pre-Sales Consultant and Senior Project Manager / Account Manager

January 1997 – January 1999

Provision of generic Pre-Sales Consultancy and Bid Management for IT Services Sales Team for the retail market sector and IT Service Sales Support to the retail, banking and transportation product sales team. Specifically:
• Pre-Sales / Sales – Secured three-year service contract with major high street bank for the installation, support and maintenance of a cash dispensing network. Annual contract value of £3m.
• Project Managed – the implementation of the above service contract including contractual negotiation with customer, recruitment / TUPE of 42 new personnel (of various disciplines), managing project ‘set up’ budget, establishing processes and procedures across all departments within the IT service division and identifying third party partners (including contract negotiation)
• Service Delivery – established SLA and initial management of service delivery and acted as the primary interface during the service transition in addition to conforming to the company BSI Quality standards.

[snip]

Business Development Manager

January 1994 – January 1997

One of two Business Development Managers developing account sales and new business in public address and sound systems. Specific focus in offshore, voice evacuation and hazardous area business sectors.
• Secured and developed five new major accounts. Delivered incremental revenue from a large number of existing accounts. Consistently met year-on-year sales targets.
• Implemented IT system for sales contact management, order processing and inventory management.
• Developed company-wide marketing and business development plans to increase market awareness and managed advertising campaigns and supported exhibition and trade shows.

[snip]

Technical Support Mgr, Technical Support Engineer

Installation Controller and Customer Engineer

March 1983 – December 1993

Ongoing development of role within the company due to effort, continual development and success resulted in a position managing a team of product and technical specialists in the retail, finance and commercial sectors.
• Full personnel and cost center management of teams of up to 25 personnel (including manpower planning, recruitment, training and development, monthly forecasting and annual budgeting etc.).
• Developed new processes and working practices for technical call centres and installation services.
• Provided daily escalation problem management and corrective action solutions to operational, senior management and the customer. Achieved and maintained ISO9001 departmental registration.

[snip]

Apprentice Technician

July 1979 – July 1982

Successfully completed academic and practical elements of apprenticeship.

QUALIFICATIONS AND ACCREDITATIONS
Certified MSP Foundation (Practitioner exam taken, results pending), PRINCE 2 Practitioner & ITIL Foundation.
Finance for Managers (currently studying, APMG exam scheduled in January).
ONC Electronics – (09/1979, 3 years, day release & evenings @ Stevenage College of Further Education).

PERSONAL DETAILS
Nationality: British Age: 44 (Date of Birth - 08.09.1962) Status: Married, 1 son