CURRICULUM VITAE

 BSc(Hons) MBA CIM(Dip) MAPM MCMI

SUMMARY
XXXX is a successful project and programme manager with senior management and board level experience who brings both a strategic and practical perspective to business.  She has wide experience in IT and Telecoms across the public and private sectors.  She has extensive commercial, information systems and man management experience and is innovative, practical and highly results-orientated.   

XXXX began her career in Information Technology, first with central government then moving into the private sector.  She is experienced in business analysis, BPR and ICT implementation across the private and public sectors.  She has worked in a wide range of high pressure, rapidly changing environments including defence, financial services, telecoms, travel, insurance, local and central government.                    

[snip]

June 2007 – To Date

Owner

Key Achievements and Responsibilities:

[snip] has been set up as a vehicle to pursue independent  contract opportunities in Project and Programme Management.   

[snip]

August 1999 – March 2007

Programme Director

Key Achievements and Responsibilities:

·         As Programme Director responsible for a cost transformation programme to deliver £4 million savings against the Finance Department budget. 

·         As Programme Director responsible for a series of programmes of work for the Halifax Bank including the e-Commerce project, providing networking and security services to complement Halifax’s introduction of a new electronic savings and shares trading service via the Internet. Responsible for the development and integration of a web based e-Wholesale Banking application system to Halifax Treasury Group to allow their corporate customers to make short-term deposits across the internet, and involving infrastructure, platform and security enhancements to the existing e-Commerce topology to accommodate the implementation of the application.  As a result of this project, the client gained increased revenue of £300 million in the first year.  Responsible for the extensive and commercially sensitive infrastructure and voice upgrades programme for the Halifax Bank group.  This latter programme represented a revenue stream of £11 million to BT.

·         As Programme Director leading a multi-functional team to provide Royal Mail with FeatureNet 1000 at 182 sites to an aggressive roll out plan.  This project represented a revenue stream of £95 million to BT and, more importantly, paved the way for a major IT outsourcing deal with Royal Mail worth £1.5bn to the consortium, and for BT being granted Gold Supplier status to Royal Mail.

·           As Programme Director leading a multi-functional team to develop of a set of broadband products jointly with a US strategic partner, for launch in June 2003 predominantly into the travel market firstly into Europe, then into Asia Pacific. 

·         Contract Transition Director accountable for delivering ICT outsourcing opportunities and complex solutions.  Led the delivery of the first two Middle Market client outsourcing opportunities, including the TUPE of staff into BT.  Representing revenue of £40 million.  Responsible for customer satisfaction, financial targets and contract management as well as implementation and handover.  Headed a multi-functional team involving BT, client and third parties; responsible for permanent team of Programme Managers and Programme Office.

·         Head of Supplier Management owning in-life contract management for third party print and despatch supplier contracts representing a cost of over £40 million annually.  Led internal team covering operational, commercial and delivery functions as well as legal and procurement.  Responsible for the renegotiation of a third party supplier contract that was failing the business in terms of service and performance.  Additionally, owned and led the cost transformation programmes representing savings of £4 million over a 2 year period.                                                                                                                            

[snip], Nottingham, Nottinghamshire

August 1997 – August 1999

Systems Manager

Key Achievements and Responsibilities:

·         Programme Manager providing account management and programme management skills across [snip] divisions to global strategic clients within the financial sector.   In all cases, this necessitated representing the division and group at internal and external board reviews; providing focal point for client relationships by ensuring proper roles and responsibilities agreed, formal reporting structures set and used; setting and managing client and internal expectations; leading multi-disciplined teams from [snip], the client and third party suppliers; providing management support for project managers covering build teams, communications and networking, knowledge transfer, implementation and client liaison; setting and management of client expectations; provision of management information by tracking and reporting progress against targets and objectives; management of risk. 

·           Programme Manager responsible for the design, development, testing and implementation of a Browser product for American Express.  I chaired all meetings, co-ordinated all reporting and suppliers, assessed and managed risk on behalf of [snip]

·           Turnaround of a high profile client/server build of loan and credit card application and decisioning product for global bank MBNA, representing a turnover of £12.5m per annum groupwide.

·           Programme Manager leading cross divisional multi-disciplined delivery teams supporting to provision of year 2000 solutions for [snip] UK products and services to GE Capital, representing a turnover to £2.8m per annum groupwide.  

[snip], Reading, Berkshire

January 1996 – July 1997

Senior Project Manager

Key Achievements and Responsibilities:

·         Senior Project Manager on customer site at [snip], a strategic client providing over £25 million revenue to [snip].  Managed a team of direct reports from [snip], and contract staff to provide information system solutions to business requirements in a multi-project environment, in order to achieve planned business advantage.  Successfully liaised with business to build ongoing relationships and manage expectations: budgeted, scheduled, co-ordinated, monitored and prioritised work.  Staff responsibilities included selection, recruitment, technical and personal development training, motivation and performance appraisals for [snip] and customer’s own permanent staff. 

·         Member of the Process Improvement Team, tasked with looking at business/information systems solutions interface, and identifying and implementing initiatives to provide more timely and efficient responses to business requests.  Ensured the productivity and integrity of service provision to the business areas during transition to [snip] Managed Service by planning resource and skills availability, developing knowledge transfer plans, succession planning for team members and providing the focal change management role for the team.

·         Member of the Insurance Industry Steering Group: identifying product and service opportunities; researching and implementing marketing and sales strategies for current and potential clients in this industry sector. 

[snip], Oxfordshire

December 1994 – January 1996

Director

Key Achievements and Responsibilities:

·         Provided expertise in management consultancy to support businesses, particularly in strategic marketing and business planning.  Successfully completed assignments for companies in the defence, aerospace and engineering sectors in the UK, Europe and the USA.  Client companies included GEC Marconi, FATS Inc (USA), Raufoss (Norway), Vickers Defence Systems, CAE Invertron.

·         Responsible for client management through marketing and business development.  This included responses to invitation to tenders, presentations at board level, production of sales and marketing collateral, and joint ventures with other specialist consultancies, typically as prime contractor. 

[snip], Crawley, West Sussex

November 1993 – December 1994 (Consultancy Contract)

Business Planning Manager

Key Achievements and Responsibilities:

·         Independent Consultant supporting business units at a time of intense change during buyout negotiations with British Airways.  Responsible for supporting and guiding the formulation of corporate, departmental and operational strategies by managing and co-ordinating the work of Bain strategy consultancy to provide a way forward for the company after buyout.  Co-ordinated Bain’s work through to the shopfloor using facilitated workshops, data collection and analysis. Led the team of internal staff and external consultants to review processes for each area of the business using work flow process methodology, and to ensure the most efficient use of all resources across the company.

·         Responsible for research into internal and external management information requirements, and for the introduction of a formalised and structured management information policy.  

[snip], Bedfordshire.

September 1992 – September 1993

Student

Key Achievements and Responsibilities:

·         Successfully concluded a one-year, full time MBA at one of Europe’s leading Business Schools providing a practical, comprehensive and intense grounding in all business disciplines.  During the latter part of the course, concentrated on Business Strategy and Project Management.  Additionally, took the opportunity to formalise Marketing experience and knowledge through the Chartered Institute of Marketing Diploma, and to refine and expand my knowledge of business French.   

[snip], Winchester, Hampshire.

1987 – August 1992

Systems Development Manager & Deputy IT Director

Key Achievements and Responsibilities:

·         Responsible for the implementation of a new Information Technology Business Unit where previously all IT functions had been carried out by a third party supplier.  Responsible for the tendering process for software suppliers, IT training, project management and for Development Team selection and recruitment as well as ongoing man management. 

·         Responsible for partnering with the strategic business units to provide business plans for the IT function, and for Chairing the partnership meetings.

·         Responsible for the introduction of the Office Management system within the Council, accounting for over 600 local and remote users.  

[snip], Glamorgan.

1984 - 1987

Analyst Programmer 

[snip], Newport, Gwent.

1982 – 1984

Programmer