Highly proficient IT Support
professional with broad business and telecommunications
experience in both the not-for-profit and business sectors
EXPERTISE:
·
Windows 2003 Server, 2000 & NT
·
Windows Exchange 2003, 2000 and 5.5
·
Windows XP, 2000, NT, 98 and 95
·
Windows SQL 2000
·
Veritas 9.1 including IDR (Intelligent Disaster Recovery) and
OFO (Open File Option)
·
PC
Anywhere
·
McAfee Virus Protection using EPO System.
·
Ghost
·
Crystal Reports
·
Sage
Line 100
·
Websense
·
WatchGuard and Checkpoint
·
LAN/WAN building and cable installation and testing
·
Thorough working knowledge of use and support of Microsoft
Office software including Word, Excel, Powerpoint, Outlook and
Access
·
Canon
Scanfile 2002 & InVu:
·
MITEL
3300 IP phone system, INDEX 1000, Samsung DCS
·
Proven ability to competently manage IT support staff
·
Good
time management and organisational skills
ACHIEVEMENTS:
·
Nearing the end of the successful Exchange migration of 4500 NHS
users, involving scripting, testing and implementation
·
Developed and successfully implemented Disaster Recovery Plan
for IT and telephone systems for division of international
insurance company
·
Was
responsible for ongoing hardware and operating system renewal
including:
-
successful
migration from Exchange 5.5 to Exchange 2003
-
successful
migration from Novell 4.11 to Windows NT/2000 server
-
successful
migration of workstations from Windows 95/98 to Windows 2000
-
implementation
of hospice-wide email and Internet access, and migration
from MDaemon to Exchange 2000
-
implementation
of CAT5 flood wiring to the hospice
-
VPN access
·
Developed and implemented IT Strategy including policy covering
electronic communication of all types. Also implementation of
guidelines for secure operating procedures.
·
Implemented the roll out of VNC Remote Access, allowing remote
control of all workstations.
·
Oversaw the convergence of data and voice with the integration
of a MITEL IP telephone system.
WORK EXPERIENCE:
|
January
2006 to date
|
Exchange
migration project
with [snip] and West
Sussex Health and Social Care Trust, migrating 4500 NHS
users. |
|
July 2005
to January 2006
|
Systems
Support Engineer with [snip]. Office
and field desktop and HP server support for a
multi-national company. |
|
April 2005
to July 2005
|
Short term
contract with [snip]. Responsibilities include server
support to SLA’s supporting 450 servers and 10,000 users. |
|
March 2005
to April 2005
|
Short term
contract with [snip]. Responsibilities
included Level 2 helpdesk support to SLA’s and
Windows XP rollout. |
|
|
November
2004 to January 2005 |
Short term
contract with [snip] Main responsibility was
writing and implementing a Disaster Recovery Plan
for their IT and telecommunications functions and
Migration of Exchange 5.5 to 2003, and dealing with 1st,
2nd and 3rd line calls.
|
|
|
March 1998
to November 2004 |
[snip]. IT
Manager. Responsibilities included overall
responsibility for the 24/7 operation of the IT and
telecommunications functions of both
hospices.
|
|
|
Sept 1997
to March 1998 |
Freelance
IT Support Technician. Whilst I studied at my own
expense, to change career, I supported myself by
freelancing as an IT Support Technician
|
|
|
1979 to
1997 |
Various
customer service and sales positions with different
employers, details of which can be provided as required |
|
| |
|
|
|
QUALIFICATIONS:
|
2002 |
·
Exchange
2000 Certified Professional
·
Scripting
Windows 2000 Administrative Tasks
·
Hands-on
Windows 2000
·
Hands-on
Microsoft Exchange 2000 Administration
·
Exchange
2000 Advanced Administration and Disaster Recovery
|
|
1998 |
A+ Service
Technician
|
|
1994 |
BTEC HNC in
Business and Finance
|
|
1978 |
3 ‘O’
Levels and 2 CSE’s at Grade C or above |
PERSONAL
DETAILS:
|
Date of
birth:
|
28 June
1962 Nationality British
|
|
Driving: |
Car and
motorcycle owner, full licence, no penalty points
|
|
Marital
status: |
Married, no
children
|
|
Interests: |
Squash,
walking, and I am a member of the xxx Radio Flying Club
training team |
|
