PROFILE

A highly skilled Business and IT Consultant, Project Manager and Business Analyst, with wide ranging business and IT experience within manufacturing, retail, financial (trading, banking and insurance) and local government organisations. Extensive experience of the management and delivery of complex IT systems and projects, design and development, leadership and motivation, client liaison, migration and integration. Strong commercial awareness, decision making and influencing skills with considerable problem solving experience. Prince2 certified. 

CAREER EXPERTISE SUMMARY

·         Business Management, Change Management and business process re-engineering

·         Project management, business analysis, package evaluation, software design and development

·         Data and process gap analysis, workshops, training and, testing

·         Structured project methodologies (Prince2, SDLC and DSDM), and project implementation

·         Software and hardware auditing, Website design with content management and, graphic design 

KEY ACHIEVEMENTS

·         Project managed a complex £1m programme involving multiple work streams and updates to various billing systems and Oracle financials using GPRS connectivity, to track and record movements of customer equipment. Established the project specifications and system architect, led the design team and was responsible in overseeing the development of 3^rd party deliverables. The overall project produced savings of several millions pounds, improvement visibility of stock and demand planning.

·         Starting with no knowledge of either SAP or the company’s business processes, had contract extended several times to nearly three years with major global manufacturing corporation

·         Taken on as Business Manager in a situation which had industrial dispute problems and successfully turned the team around into a productive unit with a good working atmosphere. Project managed development of a Servicing and Asset Management database system used by multiple internal and external users and which is now being developed further due to it’s popularity and growing user base. 

CAREER

Nov 1995 to present    

Director: [snip] (UK) Ltd

·         Established a registered IT consultancy to provide various IT services such as Business Management and Consultancy, Business Project Management, IT Business Consultancy, Business Analysis, Functional Analysis, Website Support and Y2K Consultancy and Administrative Management

·         Contracted out services to organisations such as the [snip] of Camden, [snip],  [snip] 

Current Assignment 

June 2005 to present

Group Business Manager: [snip],

·         Responsible for management of business aspects of the group which provides planned maintenance services for gas mains, heating, CCTV, door entry systems, aerials, lifts, lateral mains, asbestos, etc

·         Responsible for provision of information management reporting, information sharing, tender schedules

·         Responsible for all internal IT including maintenance and development of asset register databases and, major upgrade of Document Management System

·         Direct management of admin and business support team, information and development staff, as well as dotted line management of contract managers as part of the group management team

·         Responsible for development and implementation of business processes, procedures and standards

·         On steering committee (Project Board) and business design team for major IT system implementation of Northgate (iWorld SX3) Housing system 

Earlier Major Assignments 

Dec 2003 to Jul 2004

Business Project Manager: [snip]

·         Appointed to oversee the planning and delivery of a complex £1m programme to track and record movements of customer equipment with high level client contact and other internal client projects

·         Responsible for budget control, management reporting, resources allocation, overall business and project plans, hardware and software audits as well as business process change and implementations

·         Undertook responsibility for being chief designer and system architect, and managing the relationship between the IBM and the internal NTL development teams

·         Identified and managed project risks and issues, defined, developed and led user training

·         Managed change control, project documentation production and all aspects of project implementations

·         Successfully developed relationships with external suppliers and business partners

·         Ensured the delivery of clearly defined functional business requirements 

May 1999 to 2001

Business Analyst and Consultant: [snip]

·         Appointed to the MasterData and Knowledge management teams on a global SAP programme

·         Responsible for delivering business analysis and extensive consultation services

·         Performed change management and business process re-engineering to a common model

·         Reviewed business requirements to identify areas for development and improvement and, advised on implementation of common systems and databases for all operating units

·         Provided business and data analysis, specification, business process analysis and design

·         Active involvement in design workshops and, process and data gap analysis

·         Produced and presented implementation blueprints and completed project plans

·         Developed familiarity with Materials, Customer and Vendor modules within SAP

·         Analysed current systems to identify key areas in need of development

·         Created a web based training system for one of the common application systems 

Other Assignments included:

·         Designed and developed websites including web site promotion and, training end-users

·         Advised and assisted management consultancy company and, small hotels on the procurement and implementation and usage of IT systems

·         Designed and developed promotional material and graphics

·         Managed the co-ordination of a global programme on preparation for Y2K for multi-national corporation

·         Analysed sales and purchasing processes, accounting needs and requirement

·         Designed systems for on-line card processing, caller display and address checking for major bank

·         Produced data analysis, specification, business process analysis and design – numerous clients

·         Produced and presented implementation blueprints and project plans – numerous clients

·         Analysed requirements for timber merchant with no computer systems 

EARLIER CAREER

·         Consultant - [snip] 1988 - 1995

·         Systems Developer - [snip]1986 – 1988 

PROFESSIONAL TRAINING

·         Prince2 (2006) Project Management

·         Business Analysis (2002), SAP and MS FrontPage (2001)

·         MIS reporting tools (Lightship, Forest & Trees), MS Access and Telon

·         CMG internal courses - Systems Analysis, Presentation skills, Project planning and Management, Structured Methodology (Commander and SSADM), Man and Team Management, MS Project, Data Analysis, Structured Database Design and, Interviewing Techniques

·         Several technical courses on tools such as RPGII, RPGIII, RPG400, PL1, COBOL, as well as DB2, Teradata. Also analysis and design, reporting, presentation techniques, etc (1985 onwards)