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Bsc Honsons
A
high calibre, authoritative and credible professional with
extensive expertise in leading diverse operational
management teams to exceed key commercial, quality and
customer satisfaction targets. Adept at strategic planning,
organising, influencing, team building and motivation in
rapidly changing environments. An open, honest, pragmatic
and energetic leader experienced in delivering high
customer service through a “right first time” operational
approach. Strong management of Contracts and a clear
understanding of the importance of developing a good partner
relationship. Astute awareness of budget and cost control
with production of accurate and timely progress reports and
plans against set business and customer targets.
Key
Achievements
Successful
integration of the [snip] and TW install management teams in the
NW whilst ensuring good operational performance and employee
moral was not adversely impacted.
Successful
management of the removal of the in house install workforce
through TUPE and VR arrangements over a 9 month period in 2006
whilst maintaining good attendance and performance levels.
Key field point of
contact for the Install team for the migration of the customer
management systems (Artemis project) during Q4 of 2006.
First region to
successfully launch Digital CATV in July 1999 and development of
best field practice which become accepted as the national
standard.
Professional
Experience
2003 –
Present [snip]
Head of/Regional Manager
Installations
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Installed all
[snip] products to over a quarter of a million homes each
year across the North West of England. Ensuring that key
operational and customer satisfaction targets were met and
working to a capital budget of c£12m/year.
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Delivered the
effective administration of the Residential Contract,
ensuring that the Install Contractor complied with the
Terms, Conditions and Specifications agreed.
-
Managed a team
of 7 Area Install Managers and a contract workforce of 330
Area Managers, Team Managers and Install Technicians.
1998 – 1903
[snip] Head of Field Operations
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Initially
responsible for all field activity including business assure
and provide, service and repair, access network,
construction and residential installations in the North West
North region on a turf management basis.
-
Specialised
expertise in functional area of residential installation,
service and repair in the NW, responsible for a customer
base of 450,000.
-
Led and
developed a management team of 10 Operational Managers with
a total team size of 195 employees.
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Contract
managed 4 Install Contractors with a combined workforce of
208 installers.
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Timely
authorisation of all regional contractual payments with an
annual value of £9M.
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Accountable for
annual operating budget of £9.5M.
1995 –
1998 [snip] Regional Construction
Manager
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Managed all
civil construction activity, both new franchise build and
network maintenance for the Midlands Region.
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Led and
developed a management team of 3 Area Construction managers
with a total team size of 48 employees.
-
Performed the
role of Engineers Representative to the Civil Contract and
developed excellent working relationships with the area
Statutory Bodies, Local Authorities and local communities.
1983 – 1995
Various Specialist Civil Engineering Companies
Graduate Engineer to Site
Manager
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Specialised in
mechanised tunnelling and deep drainage projects gaining
valuable experience in managing people at all levels, the
value of accurate planning and forecasting, a good
understanding of Contracts and a great appreciation of cost
control.
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Gained 12
months experience in the Design office of [snip] Consulting
Structural & Civil Engineers.
Education/Courses
1975 - 1980
9 GCE ‘O’ levels and 4 GCE ‘A’ levels
1980 -
1983 Bsc Hons degree in Civil Engineering from
Manchester University
1983 Graduate Member of the Institute of
Civil Engineers
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Leading the Revolution Workshop – [snip]
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Leaders in Action 2 - [snip]
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Leaders in Action ( Pilot ) - [snip]
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Management Assessment Programme – C&W
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Contractual Appreciation ( J R Knowles ) – [snip]
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Health & Safety at Work & CDM Regulations – [snip]
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NRSWA
accreditation.
Leisure Activities
I enjoy rugby and
play most Saturday afternoons and am proud to say that I was
awarded the Vet Player of the Year award last season by my club.
I have also coached minis rugby for a number of years now, which
I find very rewarding.
I also enjoy
sailing, keeping fit, cycling and listening to a wide range of
music.
Full UK Driving
Licence: Yes |
