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LL.B., MCP, IT Project Manager
Nationality: Irish
Languages
D.O.B: 1st May 1972
Native English
Fluent Spanish
Full Driving Licence
Fluent French (Beginners
German)
PROFESSIONAL SUMMARY
[snip] has thirteen years experience in the IT industry. A
versatile professional, able to work in many roles including
project manager, support manager, systems engineer and
consultant. [snip] focuses mainly on building and supporting
large IT and telephony infrastructures.
CAREER EXPERIENCE
Freelance IT Consultant
Jan 2006 - Present
Several projects for various Northern Ireland businesses. These
included: Audit of PC hardware and software in the branch
network of an insurance company, Installation of a wireless
stock control solution in the branch network of the UK’s largest
Mobile phone retailer. Currently working on a PC deployment
project using the HP Openview tool Radia for HP in the [snip]in Dublin.
IT Manager (Contract)
Apr 2001 – Jan 2006
[snip] Ireland
·
Responsible for the IT and voice infrastructure in a 250 seat
office serving EMEA.
·
Configured and resolved network issues on Cisco routers and
catalyst switches.
·
Communicated issues and requirements regularly with the network
HQ in Chicago.
·
Managed the relationship with AT&T, SITA, Equant, Avaya, Eircom
and ESAT BT who provided local Network and communications
services to United.
·
Voice Management. Responsibility for the deployment of an Avaya
Definity Release 11 telephone switch. Provided on-going support
for the 250 users of the telephone system.
·
Integrated a Softphone / VOIP solution for Luthansa GTS. ( A
Star Alliance Partner )
·
Planned the configuration the CMS, ACD, VAL Manager and Audix.
·
Trained operations team in the procedures for running the voice
system.
·
Refreshed PC’s with NT 4.0 & Windows XP Professional.
·
Configured laptops and Blackberrys for remote access to the
Network.
·
Sent to Denver, Colorado for Cisco and XP training courses.
·
Ensured that the electrical facilities were capable of
supporting new office layouts.
·
Priced and commissioned electrical and IT work within the
building.
·
Supported, maintained and upgraded Novell, Microsoft & Unix
·
Ensured redundancy in the network by duelling up on devices and
communication lines.
·
Used Visio to create topology diagrams of the company’s network.
·
Documented operational procedures for the technology running the
facility.
·
Ensured that United were at all times complying with legal and
corporate regulations.
·
Integrated the Peregrine Service Centre system into the Dublin
office.
·
Assisted in the off shoring of the call centre’s workload.
Project Manager (Contract)
Mar
2000-Apr 2001
[snip], Ireland
·
Contracted as Project Manager with IT Services company.
·
Joined the sales team in pre-sales presentations to potential
customers.
·
Assisted in the drafting of effective responses to proposal
requests ( RFP’s ).
·
Priced the professional services part of these solutions.
·
Wholly responsible for the delivery of IT projects.
·
Built a Cisco VPN with DES III encryption between London, Dublin
& NYC including PIX firewall solution.
·
Project managed the roll-out of NT Servers to a branch network
across Ireland.
·
Project managed the upgrade of Exchange servers in 8 European
Countries for an Irish Governmental agency.
Network & PC Support – Team Leader (Contract)
Sep 1998 – Mar 2000
[snip] ., Ireland
·
Team leader of 7 support technicians - managed productivity and
scheduled resources.
·
Responsible for the hardware and software on 1000 PC’s and
peripherals.
·
Standardised and rolled out NT to all of the Bank’s head office
PC’s.
·
Moved complete departments between different Dublin locations.
·
Re-patched 5 floors in the head office and upgraded network 3Com
switches.
·
Communicated with IT managers and executives at all levels
within this Bank.
·
Assisted in the streamlining of IT teams after the bank merged
with another.
·
Ensured that the IT team streamlined the use of the service desk
system.
Systems Engineer.
Oct 1997 – Sep 98
[snip], , Dublin 2
·
Upgraded Servers and PC’s from Netware 3.12 and OS/2 to NT 4.0
domains
·
Developed, implemented and tested an effective disaster recovery
plan for the Netware servers of a large Irish Bank.
·
Configured Rumba & Comms software to connect the Mainframe HQ of
a German Bank
·
Led teams rolling out NT4.0 to 100’s of users throughout Dublin
PLC’s.
·
Designed & co-ordinated the imaging and rollout of 300 new PC’s
to the back office of a large US Bank.
·
Implemented user profiles and system policies on a new
installation of NT on 150 PC’s in a large Scottish Life insurer.
·
Configured Shiva for remote access using SecurID in a top
Accountancy Practice
Technical Support Analyst.
Sep 1995-Oct 1997
[snip], , Dublin 4
·
Resolved pre and post-sale technical support issues on platforms
such as Windows 3.11, MS DOS, OS/2, Novell, NT and Macintosh.
·
Provided support on the Visio suite of products. (Highly
experienced in the use of Visio and its Networking components.)
·
Supported the Visio SAP R/3 model designer
·
Supported the STAC suite of products including Reachout and
their disaster recovery and backup software Replica.
·
Provided support to customers across Europe in English, French
and Spanish.
EDUCATION & TRAINING
Cisco
Training
2005
United Airlines sent me to their technical centre in Denver for
an advanced course in the support and troubleshooting of Cisco
Infrastructures
Compuware
Corporation
2004
Attended training courses in: Client & Server Vantage,
Application Expert, Predictor, QA Load, Compuware produce tools
to help manage traffic within networks
IBM Certifications
1999
Project Manager in I.T. ( 6 month course in Project Management
followed by Computer Society accredited exam)
Microsoft
Certifications
1998
MCP in Exchange 5.0, Windows NT Server 4.0, Workstation 4.0 and
TCP/IP
Novell
1995
Certified Network Administrator (CNA) Novell Netware
3.12
Language Certificates
The Institute of Linguists, London
Business certs in both Spanish and French
1995
University
LL.B. (Hon’s.) Bachelor of Laws, The Queen's University of
Belfast
1991-1995
Secondary / Grammar School
St. Colman's College, Violet Hill, Newry
1985-1990 A Levels: Religion, Computer
Science, Geography (A,B,B,)
INTERESTS AND ACTIVITIES
I walk and cycle to keep fit. I compete at golf with a handicap
of 14. I enjoy sea fishing during the summer months. I collect
fine wines.
REFERENCES
Available upon request |
