Date of Birth:

9^th March 1965

Nationality:

British

Marital Status:

Married with one Son

Personal Profile:

A proactive, adaptable and conscientious IT Service Manager with ten years international experience in the Automotive Logistics Industry. Overcomes challenges through a methodical and questioning approach - drawing on wide-ranging technical expertise. Also an articulate and diplomatic communicator plus an effective team player with strong managerial skills. Consistently works to the highest professional standards and thrives when working as part of a cohesive team to deliver service levels that yield multiple business benefits. A skilled and experienced trainer. 

Key Skills: 

• Service Desk Management
• Change and Release Management
• Training
• Presenting

• Staff Management
• Development
• Project Management
• Analyst

Key Achievements: 

• Deployment of a multi million £ Logistics System
• Development of multiple local Access based systems
• Development and release of a national security policy
• Development and deployment of a national service desk
• Team and staff training program

2003 - Present

[snip]

IT Projects and Development Manager

250 employees over seven sites in the UK,

Staff of five

Key Responsibilities:

I was promoted into the above role in January 07. The role is national and provides project management for new developments in IT. My time is divided between this and the systems analyst position managing a staff of five. Our primary function as a team is to provide statistical analysis to our internal and external Customers, Manage a Service Desk using the ITIL model, New project management and administration of local systems.

1999 - 2003

[snip] IT Systems Support Manager

250 employees over seven sites in the UK,

Staff of five

Key Responsibilities:

My role with [snip] was to provide IT systems support to the Automotive Logistics division serving 190 users across five Depots’ in the UK. I worked with new IT developments as a Project Manager and a Programmer. I wrote and developed a number of systems in Access 97 / 2000 which are now being used across multiple PC’s and sites. I have worked with analysis tools such as Crystal Reports and to a lesser extent Business Objects. I also provide network support and general PC training with a staff of three. 

1997 - 1999

[snip]

Customer Support / Insurance Manager

50 Employees over two sites

Staff of two

Key Responsibilities:

I had a duel role with [snip]. My duties included damage and insurance claims admin, driver quality control, local depot management and Dealer visits. I also initially set up the operation for [snip] in Corby. I was also responsible for the 30% reduction in damage claims, which resulted in a cost saving of 87K during my term with [snip]. This was achieved through analysis, change and implementation of new procedures.

1982 - 1996

[snip]

Operations Manager

250 Employees nationally

Staff of six

Key Responsibilities:

My duties included the management of 6 windscreen fitters and glaziers. I controlled the payroll as well as holidays and disciplinary procedures. I initiated and implemented the first stock control system for this Company.

Qualifications:

Microsoft Certified Desktop Support Technician. (MCDST)

Microsoft Certified Professional Certificates; (MCP)

Windows 2000 Workstation, Windows XP Professional, Windows Server 2003,

CompTIA Security+ Accreditation

ITIL Foundation Accreditation

Training Courses:

SQL Administration

.NET Development

Time Management

Access / VB Advanced

Crystal Reports Advanced

Business Objects

Staff Motivation

Professional Memberships:

Microsoft Certified Professional

Microsoft Beta Tester

Hobbies and Interests:

I spend most of my spare time with my eleven year old son as he is a keen IT Professional in the making. I achieved my first Microsoft Certified Professional Qualification in 2002 and a further two in 2004. I also passed my MCDST qualifications in June 2005. I qualified as an IS Security officer through CompTIA. I am now working towards my full MCSA accreditation. I have an active interest in IT, from hardware to software and the internet. I keep appraised of the latest developments in IT, and the latest in internet technology. My son and I have just installed our first Server based wireless network in our home. I enjoy DIY, and look after my wife’s car when required. I cycle during the summer months and attend a Gym.