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PERSONAL PROFILE
A very capable, successful and self-motivated Programme
manager with more that 10 years experience in the pragmatic use
of PRINCE2 and Managing Successful Programmes (MSP)
methodologies. Also trained in the DMAIC Six Sigma process
improvement methodology. A resourceful individual who is
diplomatic and tactful when dealing with people, but whose
determination and enthusiasm produces excellent results.
Has a positive attitude to problem solving and remains calm
in times of stress. Organising is a particular strong point as
is the ability to deliver complex cross-functional programmes to
agreed time, cost & specification.
KEY SKILLS
• Excellent knowledge of Project lifecycles from conception
through to deployment
• Ability to build and maintain strong working relationships at
all levels with both internal and external customers
• Strong communication and negotiation skills
• Excellent organizational skills & budget management
PROFESSIONAL ACHIEVEMENTS
July 2005 – Nov 2006 Programme Manager reporting to the
Head of Technology Business Planning – [snip] Ltd
• Successfully Programme managed a Business Change Programme
that delivered improvements to the way the [snip] Technology
Business plan was [snip] which is now the single Governance body
to approve projects to start, and to continue through execution,
the [snip] which looks at how [snip] UK CAPEX is being spent and
the [snip]
which specifically looks at how [snip] Technology is
operationally delivering on it’s commitments.
[snip] worked with key customers and stakeholders to
understand the customer’s needs & business drivers, developed
the Programme’s Business Case (concentrating on the management
of benefits), secured budget approval and funding release ,
built the Programme team (both internal resource and external
contractors), mentored and coached the team, implemented the
Programme Governance structure, together with the quality
management process including project & programme assurance.
Feb 2003 – July 2005 Programme Manager reporting to the
Head of Technology Strategy, Planning and Security – [snip] Ltd
• Developed and successfully deployed an in-house developed
Business Planning tool (called ‘Central’) which was used for the
Financial Year 05 / 06 Technology Business Planning round.
[snip] also drove some additional specific technical
enhancements to that tool further ensuring it’s ease of use
across the planning community.
Working with business stakeholders, [snip] developed a clear
set of business requirements for processes and tools required to
support that business planning round. These were then translated
into a clear set to Programme deliverables, with an agreed
Programme plan with agreed associated costs. Programme
Governance, Planning & Control, Risk management & issue
resolution and Quality Management processes were also
implemented. The Programme team was established, together with
coaching and personal development plans as necessary
Oct 2002 – Feb 2003 Programme Office Manager reporting to
Head of Programmes – Technology Operations – [snip] Ltd
• Established the Programme Management Office for Technology
Operations. This was responsible for implementing the Programme
& Project Governance process, Project CAPEX management, together
with the resourcing of projects. Also included were the
standardisation of risk management and issue resolution
processes, change management, programme and project control
including consistent progress reporting, quality management and
benefit management processes. Specific Programme support to
certain key programmes was also included.
[snip] developed the mission statement and objectives for
the PMO team based on direct feedback from the PMO’s
stakeholders and customers. Line management of the PMO team,
concentrating on the team’s development needs and opportunities,
while still focusing on individual’s strengths.
Specific feedback was received from the Technology
Operation’s director stating that “I finally feel we’re in
control !”.
Oct 2000 – Oct 2002 Programme Manager/ Business Change
Manager reporting to the Operation’s Head of Technology
Management – [snip] Ltd
• Successfully managed the major upgrade of [snip] network
management system (“TeMIP”), which introduced vital new
capability, managed the integration of TeMIP into [snip]
workflow management system (Clarify). This was a £3 million
project involving new hardware at four locations, software
upgrades to remote management servers at 38 regional locations
while maintaining full operation of [snip] network management
capability during the upgrade. The upgrade was a business
critical project to ensure [snip] could manage the impending
2.5G and 3G networks.
• [snip] then became the Business Change manager for the
Technology Management Programme in Technology Operations. This
was a very active programme comprising of in excess of 60
projects, with a yearly budget of approx £35m. Primary role
involved ensuring [snip] Operations was spending it’s money on
the most beneficial projects and stopping those that wouldn’t
realise the required ‘Return on Investment’.
[snip] learned a lot concerning delivering change into an
operational environment, and the true benefit of good Programme
and Project governance based on business benefit management.
During this time, [snip] was actively involved in the
development of [snip] project delivery methodology (called the
‘Common Gated Process’) and the decision to adapt PRINCE 2 as
[snip] Project Management methodology.
1998 – Oct 2000 Project Manager reporting to [snip]
Paging’s Technical Executive – [snip] Paging Ltd
• Successfully managed the implementation of [snip] Paging’s
high-speed Nation-wide paging network. This involved the Project
management, initial specification of equipment, issuing
invitation to tender, delivery, installation, commissioning and
finally bringing the service live. This was the single largest
project in [snip] Paging’s history, costing in excess of £4.5
Million and increased the capacity of the paging network by
200%. This project was essential to ensure the network could
cope with the demand for paging services at the time.
This was a great learning experience in Stakeholder
management, matrix management, 3rd party management and tight
budget control, while still delivering a high quality product.
Prior to 1998 – [snip] Ltd
[snip] joined [snip] in Feb 1989, and held various
Operational & Maintenance roles. In 1992, [snip] joined the
[snip] Paging division where he held roles in System support and
the Paging System engineering team, and managing various [snip]
Paging projects.
TRAINING
• Project Management foundation, general and advanced
training from Parity
• PRINCE 2 and Managing Successful Programmes (MSP) – CBT & On
the Job
• MS Project Advanced
• Six Sigma DMAIC
• Multiple Line Management courses (Mentoring, Coaching,
Personal Development Plans, etc)
• Multiple technical courses specific
EDUCATION
1985 – 1988
Regional Technical College
Galway, Eire
• Higher National Diploma in Electronics
PERSONAL INFORMATION
INTERESTS AND ACTIVITIES
Marital status: Married with 3 children
Family Life
Nationality: Irish
Chess
Date of Birth: 13-Feb-1967
Fine Red wine
DIY & Gardening
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