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[snip] (contracted to the
Department of Education and Training, Government of
Western Australia) – 3 February 2003 to 30 June 2006
Perth, Australia
A large portion of my time at [snip] was spent
contracted to Department of Education and Training,
which is the 4th biggest network in
Australia.
January 06 – June 06: Systems
Engineer
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Customisation, implementation and support of HP
Openview service desk for various clients
including Department of Education and Training,
Edith Cowan University, WA Police Service and
Rio Tinto.
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Customisation and implementation of HP Radia
Suite at Department of Education and Training
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MS SQL server and Oracle database management.
May
04 – June 06: Scripting/programming at Department of
Education and Training
-
Developed various applications to aid in quicker
and more efficient problem resolution for other
IT staff, including integration with back end
databases (MS SQL, Oracle, MS Access).
-
Created Perl/VBS/VB6/VB/.net scripts to perform
various tasks including deployment of
files/software and remotely managed around
40,000 education devices, including WMI and
database scripting.
-
Performed database maintenance and reports on MS
SQL server.
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Knowledge of T-SQL.
September 04 – December 04: Associate Systems
Engineer @
[snip]
-
2nd/3rd level support of
workstations, servers, peripherals, network,
software, backups, account management email and
combining the SIS terminal server support
June 04 – September 04: SIS Terminal Server Support
Project @
[snip]
-
Rollout of Windows 2000 based terminal servers
to schools.
-
Involved in Server builds and day to day support
issues.
February 04 – June 04: ‘Notebooks for Teachers’
program support @
[snip]
-
1st/2nd level support of
around 15,000 laptops (Acer, Mac) using Hp
Openview service desk software.
February 03 – February 04: Service Desk Technician @
[snip]
-
Level 1/2 LAN WAN support of over 800
Site/Domain Network, supporting MS Windows NT
4.0/2000/2003 Server, 95/98/2000/XP Professional
nodes.
-
MS Exchange/Outlook, Veritas Backup Exec, MS
Office 97/2000/2002 using Hp Openview Service
Desk Software.
Other activities and experience in this role
include:
-
Training of support staff
-
Software training for clients
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Providing customer service
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Technical problem solving
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Client liaison and negotiation
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Working in stressful situations
-
Business/technical documentation
-
Software customisation and implementation
Consulting for the Western Australian Golf League –
March 2004
The Western Australian Golf League required a
software application that would allow them to
perform a variety of tasks including storing club,
player and game data, automatically calculating and
adjusting handicaps and producing reports.
In consulting for this organisation I developed a
database program with MS Access and VBA that met all
their requirements. As a result of the program’s
success, over 50 golf clubs now utilise it all year
round for the management of their club data.
Office of Energy, Government of Western Australia –
June 2002
Perth, Australia. Practical work placement
Utilising a MS Access database and VB coding, I
upgraded an existing client and communications
database, added new features to make it more user
friendly and fixed some problems to make it run more
efficiently,. I also created MS Access reports and
produced system flow charts for the organisation.
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1999
–
2002
Edith Cowan University
Bachelor of Science (Computer Science)
Qualifications and practical experience
§
MS Project 2000
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Microsoft Office (97, 2000, XP)
§
Windows 95, 98, 2000 and XP operating systems
§
Web page design and implementation
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C, C++, Java, VB6, ADA, Oracle
§
OO programming
§
Creation and maintenance of databases including SQL
and PL-SQL
§
Prolog
§
Computer security
§
Use of Unix operating system
§
Hardware installation and maintenance
§
In-depth study in to OO design patterns for a
university project
§
Telecommunications
Whilst studying, I have received High Distinctions
in Java, C, C++ and Oracle. Official grades will be
sent upon request.
1994 - 1999
Morley Senior High School
Completed year 12 and TEE (Tertiary Entrance
Examinations)
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Microsoft Certification Studies
I have completed my MCP in Windows XP
ITIL Foundations Course
I have completed the ITIL Foundations course, giving
me an understanding of the ITIL framework and
methodology.
Altiris Certification
§
Altiris Certified Engineer (ACE)
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Altiris
Notification Server 6.0
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Altiris
Client Management Suite 6.0
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Altiris
Deployment Server 6.1
HP Openview Service Desk Administrator
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Hp Openview Service Desk 4.5
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