PROFILE

A project and [snip] manager with over 15 years experience (covering programmes, support, infrastructure, deployment, and development) more recently gained within investment banking and the health sector. Able to consistently deliver global, regional and local programmes, providing high-availability infrastructure and managing technical teams. A natural international facilitator and communicator, at all levels. A strong team player and a motivational leader, motivated by professional loyalty, strategic planning, achieving goals, being given ownership and making work enjoyable.

 PERSONAL OBJECTIVE

An [snip] or senior project management role. Interested in roles requiring strategic planning and effective leadership. Aiming to gain new experiences and take on new challenges. 

SELECTED ACHIEVEMENTS

§         Improved the effectiveness and perception of EMEA II [snip] within [snip]. Achieved through improved working relationships and pro-active inter-department communications. [snip] was a critical success factor in most, if not all, of the company’s business programmes.  [snip] stability increased, moral was improved and [snip] was seen as meeting the company’s rapidly growing needs.

§         Persuaded the Group CFO and CIO, soon after arriving at [snip], that a key financial application would benefit from a re-write instead of the planned improvements (which would not have been as effective). The re-write, although costing more and taking a few months longer to implement, greatly improved client billing turn-around (improving cash-flow) and also increased moral within the Finance team.

§         Successfully managed the e-mail and groupware merger for over 65,000 BNP and Paribas users. Defined the global product strategy, implemented solutions, re-defined the global support structure and managed the technical architecture and support teams. [snip] was seen externally as a united organisation from day one, realised improvements to the quality of international service and achieved the targeted reduction in headcount.

§         Redressed an issue with inconsistent gateway security standards and enabled a new external access approval process/board. Improved external security, created a web based knowledge base of all external access points and ensured that a common standard was followed globally.

§         Created a standard project management methodology, to ensure that Projects were managed to a common standard. Improved overall perception of projects, improved project flow and enabled stakeholders to be better informed.

§         Managed a major Y2K project to secure Paribas from potential system attacks over the critical weekend. Implemented a virus-risk e-mail quarantine process, a Browsing anti-virus solution, a dedicated Y2K weekend intrusion monitoring team and created intrusion attack response processes, to very short timeframes. Paribas was prepared for any system virus and security threats.

§         Migrated 2,000 users from cc:Mail to Lotus Notes. Including data migration, server migration/deployment, desktop migration, deployment team management and user training. Project was achieved on time, to budget and with minimal user disruption. In addition, strong vendor relationships were created.

§         Assisted [snip] outsourcing handover and rebuilt the European Notes Support team, after all permanent staff had left (team went from 7 to 2). Recruited new staff and retrained existing staff. Maintained ongoing support and continued upgrade activities, during this challenging period.
 

EMPLOYMENT HISTORY

[snip], London, UK                                     September 2002 to February 2004

Regional [snip] Manager, EMEA II                                                                             

§         Full [snip] (Information Communication and Technology) responsibility for the EMEA II region, encompassing offices in UK, Netherlands, Prague and Bahrain.

§         Managed infrastructure, telecomms, applications and desktop environments. Also heavily involved in BCP and Facilities management.

§         Key member of the senior management team providing a key component to new and existing business programmes and services.

§         Provided a round-the-clock resilient support infrastructure, to ensure that the 24/7 Medical and Alarm Centre (call centre) had maximum [snip] systems availability.

§         Provided input to global strategy and planning, utilising previous global experience.

[snip], London, UK                                                                        May 1997 to July 2002

Infrastructure Manager, Global (Mar ’00 to Jul ’02)                                                   

§         Managed the merger of two global infrastructures and integrated/managed Support, Architecture and Deployment teams (25 staff, £5m budget responsibility, 65,000 users).

§         Consolidated applications/systems/directory (for over 300 servers) whilst reducing resource and hardware costs, between Paris and London, and within Regions.

§         Additional responsibilities included; Internet gateway re-architecture, system upgrades, user renaming, Directory Integration, developing collaborative systems, reviewing mobile messaging and e-mail/CRM integration.

Deployment Manager, Global (Jul ’98 to Mar ’00)                                                      

§         Managed a team of Project Managers and Engineers, implementing global Internet, Intranet, E-mail and Security infrastructures for 15,000 users.

§         Encompassed Notes/Domino, Firewalls (Market Data/Internet), Internet/ Intranet architecture (browsing, proxy, web server, etc.), DNS and Anti-Virus.

Senior Lotus Notes Project Manager (Feb ’98 to Jul ’98)                                            

§         Managed a desktop/server migration project (£0.5m) moving 2,000+ users from cc:Mail to Notes and programme managed 5,000+ regional migrations (over £1m).

§         Managed all project deliverables: analysis, proposal, costing, planning, purchasing, server deployment, reporting, user migration, training and process tracking.

I*Net Application Architect (May ’97 to Feb ’98)                                                       

§         Developed an application quality assurance process, facilitated activities between Production and Business Development groups and defined development standards.

§         Tasked with ‘high level’ problem resolution. Created problem team, analysed issue and proposed solutions, both technical and process – to short timeframes.

[snip], Blackfriars, London, UK                                                        Mar 1996 to May 1997

Infrastructure Project Manager                                                                             

§         Managed European Notes projects, working closely with the Regional Support team. Liaised with U.S. Global teams on strategic direction and planning.

§         Key projects were R3 to R4 Server and Client Migration for 3,500 users, Domino evaluation, e-mail convergence and centralisation of European Servers.

§         Commended frequently for providing clear and concise user communication.

[snip], Swindon, UK                                                                               June 1995 to March 1996

Development Project Manager                                                                              

§         Developed and implemented Lotus Notes applications throughout Europe.

§         Managed development team, analysed requirements, managed workloads, priorities and performance. 

[snip], Langley, Berkshire, UK                                       March 1987 to June 1995

EMEA, Special Projects Manager (Nov ’94 to Jun ’95)                                                

§         Member of the EMEA Senior Management team. Reviewed operational activities and overall European strategic direction. Provided the International Group Services Director with departmental marketing information and strategic IT presentations.

§         Responsible for co-ordinating and marketing ideas and direction with US/Far East.

§         Marketed support services directly to End User Customers, Carrier/PTT organisations, Distributors, internal Sales and Service groups.

§         Audited European Distributor offices and managed European support escalations.

Other Positions Held (Mar ’87 to Nov ’94) - Leader of Multinational Programmes, Installation Supervisor, Team Leader, Service Engineer and Repair Engineer.

MANAGEMENT TRAINING

§         Understanding Financial Markets (2.5 days)

§         Management Motivation (communication, influencing upwards, negotiation, etc.) 'K' Training (5 days)

EDUCATION

1982-1986          Basingstoke College of Technology – ONC and HNC in Electronics

1982-1986          ITT Cannon Ltd, Basingstoke - Electronic Technician Apprenticeship

PERSONAL INFORMATION

Nationality          British                         

Located            Surrey, UK (willing to relocate within UK or internationally)