CURRICULUM VITAE

 B.Sc. (HONS) 

An experienced IT technician and senior administrator.  Possessing extensive hardware and software skills, from operational aspects to IT support.  A positive ‘can-do’ attitude, conscientious and hard working.  A capable team player equally at home, working on own initiative.  Reliable, dedicated and excellent problem solver, eager to learn new skills.  Experienced at working in large and small organisations, able to adapt to varying environments and situations.  Excellent interpersonal skills, at all levels.  Strong, intelligent confident personality, understanding and compassionate.  Very capable of ‘thinking on ones feet’ and adapting to new environments and situations easily.  Get on with people quickly and make them feel at ease. 

GENERAL SKILLS AND EXPERIENCE

·                      1st Line IT Hardware & Software Support, PC Build & fault diagnosis of software & hardware issues

·                      Senior administrator, expert level in MS Office - Word, Excel and PowerPoint

·                      5 years Fleet Management experience, P11D, 4th EU Directive, Car Leasing/Hiring

·                      Management and senior administrative skills

·                      10 years experience as a Special Constable, dealing with people and resolving varied related issues 

IT SKILLS

EXPERT LEVEL:

·                      MS Office 2000/2003 (Word/Excel/Access/PowerPoint), PC/Laptop/Mac Hardware Maintenance/Build/Repair.  Software and Database Management, MS Outlook, Web Browsing/Searches/Research, Software Support

INTERMEDIATE LEVEL:

·                      Windows Vista/XP/2000/NT, Macros, Web Design/Support, Lotus Notes, MS Project, SSADM, Database Design and Implementation, MS FrontPage, Desktop Publishing, AS400 Systems, Networks, MS Exchange, Dreamweaver

BASIC LEVEL:

·                      Oracle, Visual Basic, HTML, Novell, SAP, Barclays BBM, Touchpaper, Mac O/S
 

EDUCATION

JAN 2008 -      HOME STUDY/HOME LEARNING COLLEGE

CompTIA Network+ Diploma in Computer Networking

A course designed to provide the skills to plan, install and troubleshoot computer networks in corporate environments.

JAN 2006 – FEB 2006 – BT NORWICH

BT Business Sales Training

                6 weeks product and sales training related to BT Business ethics, products and sales.

1996 – 1999 SOUTHAMPTON INSTITUTE OF H.E. (NOW SOLENT UNIVERSITY)                                

B.Sc. (Hon’s) Business Information Technology Degree

A Business focussed I.T. degree course, concentrating on the uses of I.T. and its business applications.  A predominantly vocational course aimed at business decision-making, utilising computer software for modelling and decision making and aiding modern working practices.

Hampshire Open College Network Certificates

·                      Personal and Academic Development – Level Three Certificate

·                      Communication and Study Skills – Level Three Certificate

·                      Numeracy – Level Two Certificate

1979 – 1984 CRESSEX SECONDARY SCHOOL                                          

·                      O’Level Pass: English Language

·                      CSE Passes: Physics, English Literature, Maths, Statistics, History, European Studies,

Geography, Electronics, Art, British Constitution, Food and Nutrition 

EMPLOYMENT HISTORY

JUL 2006 -     TEMPORARY CONTRACTS – High Wycombe

[snip]  Data Analysis, IT Systems Support

·                      Working on complex Excel Projects, varied IT and administrative work

·                      Preparation of paperwork for Auditors inspection, working to high standards of accuracy

·                      Fleet, staff and logistics management for centralised and remote branches.

·                      Responsibility for vehicles, property and equipment / ordering, invoicing and control

·                      Administering Health and Safety issues, staff uniform and various budgets                        

·                      Report creation and processing, IT Support for network, pc’s and laptops

·                      Warehouse supervision of staff and spares and ordering

·                      Stock Ordering, distribution and technician support.    

SEP 2005 – JUL 2006 TEMPORARY Contracts – Norwich

[snip] – IT SALES SIDE

Business Sales Advisor

·                      Sales of BT’s Business Products:- broadband, telecommunications and mobile phone services.

·                      Customer service and support.

Lettings Agent

·                      Producing tenancy agreements and contracts

·                      Arranging property maintenance, works orders and invoicing

·                      Dealing with day to day enquiries, data entry/order processing/complaints 

JUN 2004 – SEP 2005  [snip] – London          

International Insurance/Re-insurance Company – Position: Car Fleet Manager                                 

·                      Managing and maintaining the company car fleet and creating company manuals/policies.

·                      Monitoring changing legislative requirements for both car fleet, HR and Health and Safety issues.

·                      Meetings and negotiations with suppliers/potential suppliers and staff.

·                      Supervising and managing an administrative team/Use of Barclays BBM, TouchPaper & MS Project

SEP 2001 – JUN 2004  [snip] – Cambridge/Uxbridge                

Employment Agency – Corporate Services Department - Position: Corporate Services Executive   

·                      Managing a 1000+ lease vehicle fleet and 350+ (per week) hire vehicle fleet.

·                      Setting up the companies Congestion Charge Policy and 4^th EU policy/database.

·                      PC/Laptop configuration project installing and configuring bulk pc and laptop builds

JAN 2001 – SEP 2001  [snip] – Luton/High Wycombe                                                                                  Recruitment Web Site Host and Customised Software Supplier - Position: IT / Web Support Technician    

·                      Working in both hardware and software support, based upon MS NT/95/98 and MS Office. 

·                      Supporting 2 offices, running an MS Windows based network.

·                      Installation, maintenance and upgrading of the companies hardware, software, network and web site. 

·                      Remote site support and hardware/software training.

AUG 1999 – DEC 2000  [snip] – Slough           

International producer of software and e-business solutions - Position: Technical Consultant       

·                      1st line support technician– advice and support of Windows NT/2000 and Novell networks. 

·                      Advice on restoring, backing up and protecting customers IT systems/networks

·                      Anti-virus and backup software support– primarily InnoculateIT and ArcserveIT support 

PRE 1996  VARIOUS ORGANISATIONS – Various Locations

·                      Parts Engineer / Call Desk / IT Telesales  

HOBBIES, INTERESTS AND OTHER EXPERIENCE

·                      Keen interest in the building and maintenance of computers/software/networks and all things technical.

·                      Retired Special Police Constable 1995-2005, Promoted to Section Officer (Sergeant), Working alongside regular police officers, carrying out all aspects of regular police work.

·                      Other interests include cycling, films, technology, skating, computers, dance and travel

·                      University Student Course Representative and Student Halls Warden 

Referees available on request