Profile

Talented, experienced, innovative, and resourceful sales, project, practice contributor and leader.  Over 30 years success in IT architecture, systems and application software development, marketing, sales, project, and consulting services - and management of these functions.   

Strengths

·          Combination of creativity and leadership skills – in tactical, operational, and strategic management.

·          Strong communication and client management skills through extensive customer relations with multi-national and regional clients in the Americas, Europe, and Middle-east and Africa.  Extremely aware and sensitive to multi-cultural associates.

·          Friendly, enthusiastic, self-motivated and proficient with a strong team building, coaching, and team motivation skill set.

·          Recognized for reliability, and goal orientation through persistence, coaching, leadership, and a strong work ethic.

·          Productivity and process improvement oriented.  Often described as “Structuring the unstructured” in Sales, in Professional Services and in Project operations

o         I[snip]emental improvements in a changing, dynamic business climate

o         Have set the direction, and shown the way to easier and better ways of achieving results 

Career Summary, experience and accomplishments 

2003 – present          [snip] – “easing your management burden”

Managing Partner/Owner (living in Denmark)

Management of interim services to IT and business elements

·          Established and successfully delivered interim consulting services

·          Networked with ex-colleagues and provide a spectrum of IT and business consulting.

·          Sale and provision of PMI accredited PMP education to clients in Nordic (2004-) - In cooperation with PMGS of Canada

·          RFP formulation and response for automation of a central bank in South Asia (2005) - remotely and on-site over 4 months

·          Business plan for Mobile Telephone Banking innovation in Norway - successful sale and launch of product (2005)

·          Provided resources for project management, business and technical consulting to 3 Data Warehouse projects (2003) 

2002 – 2003    [snip], UAE

General Manager (lived in Abu Dhabi/Dubai)

Overall management of ERP and e-Commerce businesses

·          ERP sales service and general management:

·          Revitalized, realigned and ensured profitability of US$ 10M (2002-2003)

·          Based in Abu Dhabi, covering ME.

·          Managed sales and professional services – total staff of 51 of diverse ethnic origins

·          Introduced Systems Integration based on SOA technologies

·          Developed and executed strategic and tactical plans and ensured return to profitably within 9 months.  Highlighting budgeting, revenue forecasting and cost management

·          Expanded business – introduced new security solutions and in-direct channels 

1971 – 2001                [snip]              1999 – 2001                         [snip] ME/A (lived in Nicosia, Cyprus)

Managing Partner, Professional Services Middle East/Africa

Leadership position in a Professional Services Function

·          Successful turn around of Middle East and Africa Professional and Consulting Services Practice

·          2001 Revenues of $10.3M, with a Gross Margin of $3.4M (33.1%) - ahead of plan.  Highlighting budgeting, revenue forecasting and cost management

·          Received Consulting Excellence Awards in 2000 and 2001

·          Revitalized, retrained, and reorganized 65 person team diverse ethnic origins of project, business, and technical consultants – implementation sub-contracted to business partners through, motivating and managing people and recruitment.  Partners selected to ensure cost-effective implementation

·          Instituted a project culture and set up and operated a program management function – detailed down to project level

·          Created and implemented a services continuum based on the latest consulting services offerings, value propositions and positioning

·          Executed and managed projects in self-service (incl. WAP, INet, and phone banking), payment systems, core banking, CRM, and financial analysis

·          Introduced and implemented time reporting and financial control and analysis – ensuring billability and predictive capacity planning, resource management and scheduling 

2000 – 2001                         [snip] (lived in Nicosia, Cyprus)

Director, Banking Channel Delivery Solution Sales, ME/A (concurrent to
Managing Partner position)

Leadership of Sales across ME/A

·          Achieved budgets (2000 – 2001 $10-12M).  (in addition to Practice Management financials)

·          Established and product managed an e-Banking suite – 15 sites acquired and implemented

·          Contracted and implemented partner core-banking applications

·          Coached and managed account managers and sales specialists 

1995 – 1998                         [snip] (lived in Amsterdam, Dayton, Ohio, and Copenhagen)

Asst. Vice President, Remote Services

Call center and remote end-User support

[snip] leadership/coaching, product, and services Support:

·          Set up and operationalization of a Call/Care Center for Europe, Middle East, and Africa time zones for provision of remote Sales Support and Lifecycle Services

o         Mainly for PCs and generic Servers

o         Established and operationalized a call-center in 3 months with a 65 multi-language seats

o         Reduced costs while improving service responsiveness and quality 

1987 – 1994                         [snip] (lived in Copenhagen)

Director, Sales Support and Services Product Management

Focus on strategy, quality and execution of pan-European sales and professional
 services programs

Established and managed sales support and professional services for computer products for Europe:

·          Focus on pro-active support – provided 1,800 course days of education and workshops

·          Telephone and on-site support for entire sales cycle (interest create, need create, bid, and win)

·          Established Solution, Demo, and application Benchmark center

·          15 person team of specialists

·          Introduced and ramped up professional services

Member of Management Team that built up a quality service organization encompassing Software R&D, Systems Integration, Sales Support and Professional Services – from $2.8M in 1987 to $12.0M in 1994:

·          Quality Management System based on policies, processes, and tools

·          ISO quality certification

Product Management:

·          Of systems software products (UNIX File Systems)

·          Of systems (Communications Processors)

·          Of service products (Customer and Professional services)

·          Established a product management culture 

1986-1986                            [snip] (lived in Karachi)

Manager, Sales

Penetrated the airline and Telco markets

Established and managed a professional sales function:

·          Penetrated the national airline with a custom developed, innovative passenger check-in system

·          Penetrated the insurance industry with policy administration systems

·          Penetrated the national Telco with a nation wide IT system spanning call billing and related accounting 

1984 – 1985                         [snip] (lived in Oslo, Norway)

Project Director

Implemented nation wide banking branch and self-service automation
development and roll out

Contracted and managed $100 million project for the development and installation of a distributed front-, back-, and self service solution for 800 Norwegian Savings Banks Offices

·          45 person team over 2 continents

·          Development of customer specific hardware and systems software

·          Management and provision of consulting services to client

·          Roll out planning and execution 

1982 – 1983                         [snip] (lived in Dayton Ohio)

Product Manager - Communications Processors

Established Europe-wide sales organization

Sales Management of Europe wide sales network for Communications Sub-systems and Processors

·          Recruited, trained and coached sales specialists

·          Instituted, managed, and enforced sales funnel management

·          Achieved sales of $5.0M in year 1 and $12.5 (profitable) in year 2 

1981 – 1981                        [snip] (lived in Copenhagen)

Manager Pre-sales for financial institutions

Supported sales to mortgage and banking institutions

Set-up and managed a pre-sale function:

·          Led and contracted for a total on-line banking system for a major bank.

·          Established [snip] as the leading self-service supplier with banks 

1980-1980                            University of Minnesota (lived in Minneapolis, Minnesota)

                                                MBA Student

                                                Striving to gain knowledge

Spent the year with peers from international locations to gain management skills 

1976 – 1979                         [snip] Denmark (lived in Copenhagen)

Account Manager for financial institutions

Secured major innovative sales to assigned accounts

Achieved quota of between US$ 1.8 and 2.9 in 3 of 4 years 

1971 – 1975                         [snip] Kuwait (lived in Kuwait

Systems and Sales Engineer for computer systems

Penetrated the commercial and banking market

Sales of [snip] EDP Systems with a 25% (5 year revenue of $17.5 million) market share

·          Established and supported a team of sales and support personnel

·          First sale within 6 months – loss leader.  Established 6 other (profitable) sites

·          Penetrated and established on-line Banking systems at 4 of the (then) 5 banks in Kuwait

·          Supported sales to banks in other Gulf countries 

Personal Particulars

1980                                       Executive MBA, Minnesota University

1968                                       Bachelor of Commerce, St. Patrick’s College

On-going                               Product, methodology (people, product management, project management,

account management, sales, etc), and management education and courses

 Citizenship:                           Danish,