Personal Profile

A graduate and IT professional with 7 years experience in the industry with a proven work-based career in network integration and system administration. A persuasive and resourceful candidate, able to act on own initiative or as an effective team member. Looking for a role capable of expanding technical skills and enhancing team player qualities. 

Current Certification

Citrix Certified Administrator (CCA -Metaframe XP 1.0)

Microsoft Certified Systems Engineer (MCSE electives, Exchange Server and TCP/ IP)

Certified Novell Intranetware Administrator (CNA) 

Academic Qualifications 

Duration          Qualification                                                    Institution                                   

09/93 - 06/97          BSc (Hons) Technology Management          University of East London

                                Business Analysis, System Integration Design

Database Design, Information Systems,

Computer Science, Database Modelling

09/91 - 06/93          A’Levels ( 3 )                                                           Havering College of

                                Chemistry                              ( B )                    Further and Higher

                                Mathematics Pure & Statistics    ( B )                   Education

                                Geography                               ( B )                                    

09/86 - 06/91          GCSE's  ( 9 )                                                                 Barking Abbey

                                Mathematics                                         ( A)                               

                               Comprehensive

                                Geography                                            ( A )

                                Co-ordinated Science                          ( B / B )

                                History                                                   ( B )

                                Business Studies                                     ( B )

                                English Literature/Language              ( C / C )

                                Social Science                                       ( C )

Key Skills 

• Excellent all round LAN/WAN skills, experienced in server and infrastructure support, years of hands on support for DNS, DHCP, WINS, NDS and also Active Directory.
• Netware 3/4/5 & Microsoft NT3.51/4/2000, Novell Border Manager, Zen Works, Exchange 4/5.5/2000, RAS, Cisco Routers, Catalyst Switches and PIX firewalls.
• Supporting both Compaq and Dell Servers running Novell or Microsoft NOS on mixed topologies, bridged and routed Ethernet networks.
• Team Player with good planning and organisation skills with ability to communicate effectively and produce accurate concise written or verbal reports. Very experienced problem solver capable of working under pressure and achieving result, with a proactive view to problem solving.

Career History 

Duration                :               January 2003 – 2 Days

Employer               :               [snip]

Position                 :               Network Auditor

Responsibilities   :

·        Audit of Exchange server and Novell Border Manager firewall configuration.

·         Reconfigured Minesweeper to deny email relay. 

Duration                :               January 2003 – 1 Day

Employer               :               [snip]

Position                 :               Consultant

Responsibilities   :

·        Configured Exchange site connector between museum sites.

·        Setup Outlook Web Access 

Duration                :               September 2002 to January 2003

Employer               :              [snip]

Position                 :               Citrix Consultant

Responsibilities   :              

·        Project definition documentation including terms of reference.

·        Development of technical specifications.

·        Compaq Server builds for Citrix MetaFrame running on Windows 2000.

·        Troubleshooting performance issues of file and print servers over the Metaframe farm.

·        Bug fixing Computer Associates Netshield AV product and Microsoft service packs.

·        Citrix server farm documentation.

·        Reporting on progress of investigations to IT directorate.

·        Identified and addressed security requirements for the Citrix farm.

·       Implemented a security lockdown of Metaframe operating system and resource management of servers across the farm.

·        Active Directory user policy templates for full desktop and thin client desktop.

·        Exchange 2000 cluster disaster recovery following software failure.

·        Provided 3^rd line resource to IT department throughout project.  

Duration                :               September 2002 – 2 weeks  

Employer               :               [snip]

Position                 :               Citrix Consultant

Responsibilities   :              

·        Implemented a Metaframe XP system, to be used for corporate wide desktop replacement.

·        Security lockdown of Metaframe XP operating system and resource management.

·        Active Directory user policy strategy for both full desktop and thin client desktop.

·        Exchange 2000 fire-fighting SMTP routing of new installation.

·        SQL 2000 database reconfiguration.

·       Troubleshooting installation issues of Great Plains Dynamics installation over Metaframe XP.   

Duration                :               September 2002 – 4 day Project

Employer/Client  :               [snip]Position                 :               Business Support Analyst

Responsibilities   :

·       Compaq Proliant 7000 system board replacement.

·       Configuration of system of boot configuration and recovery of Raid 5 array.

·       Data recovery of Raid 5 array and testing of network services provided by server.

·       Fiber channel card troubleshooting.

·       Troubleshooting printing configuration.

·       DHCP server implementation. 

Duration                :               August 2000 to July 2002

Employer/Client  :               [snip]

Position                 :               Consultant

Responsibilities   :              

·      Exchange 5.5 email inception and maintenance for 5000 users based throughout United Kingdom, Europe and North America.

·      Automatic software deployment tool configuration.

·      Product evaluator and implementer of email redundancy using hot backup strategy and email filtering technologies that included Antigen for Exchange and Mimesweeper.

·      PDA configuration for email using Outlook 97/98/2000.

·      Load Monitoring and performance tuning Exchange email system using MessageStats and Spotlight for Exchange.

·      Provided an effective corporate email redundancy solution using Veritas Exchange agent.

·      Product Trial of Exchange offline storage solutions, using Exchange Vault, Veritas Storage Migrator, NetApp filer and Outlook personal folders archives.

·      Citrix implementation for local offices across UK and Europe. Thin client on desktop solution for accounting package, and mobile network administration tools deployment for IT department use over Internet Explorer.

·      Citrix Server Load Monitor configuration and subsequent log analysis.

·      File and print services consolidation and standardisation.

·      Remedy client side software configuration and troubleshooting.

·      Antivirus infrastructure design and configuration – Servers used Sophos antivirus solution and client systems were implemented with Norton antivirus.

·      Advanced Backup Exec troubleshooting.

·      Ownership, operation, development of corporate server platforms.

·      Evaluation, design and implementation of systems management, maintenance and monitoring platforms, for both hardware and software using Compaq insight manager and Intel LANDesk.

·      Proving the suitability, and defining the manner in which new technology will be adopted.  Therefore ensuring secure, reliable and integrated implementations. For example, identifying and implementing appropriate security systems to allow safe use of “always-on” public internet connections for home-based staff around the globe.

·      Design of the company-wide windows 2000 desktop. 

·      Part of UK team responsible for back-end services including email, file, print, and internet access.

·      TCP/IP infrastructure standardisation across IP subnets –Configuration of DNS, WINS, and DHCP.

·      Server management and monitoring system design and implementation using Insight Manager.

·      Windows NT/2000 server platform design and renewal.

·      Network patching and port installation.

·      Alcatel PABX management.

·      Checkpoint firewall management.

·      Out of hours service support, server hardware upgrades and software patching.

·      Testing domain and email within Windows 2000 Active Directory architecture.

·      Client desktop environment rollout.

·      Definition of European and global IT standards.

Duration                :               June 2000 to August 2000 

Employer/Client  :               [snip]

Responsibilities   :              

·      Windows NT 4.0 network environment.

·      Recommendation from project completed at Whitney Tyzack London.

·      Email configuration and deployment with third content scanning (40 user base).

·      In-house application testing configuration and installation for Citrix deployment.

·      Thin client desktop replacement over three site locations.

·      GFI FAXmaker for Exchange installation.

·      System documentation and training for permanent network team.

·      Citrix Metaframe application testing and installation.

·      Leased line Cisco router configuration between remote offices.

·      System Documentation and Training for use by permanent network team. 

Duration                :               June 2000 – 10 Day Project

Employer/Client  :              [snip]

Responsibilities   :              

·      LAN/WAN audit and documentation.

·      TCP/IP configuration troubleshooting.

·      Full network topology diagramming.

·      Troubleshooting Exchange 5.5 communication problems between two sites.

·      Report findings and providing conclusions for a network redesign. 

Duration                :               May 2000 – 20 Day Project

Employer/Client :                [snip]

Responsibilities   :              

·      Citrix installation and deployment of candidate selection software in London and Leeds.

·      Load Balancing Configuration.

·      System documentation and training.

·      GFI FAXmaker for Exchange installation and corporate rollout 

Duration                :               October 1999 – May 2000

Employer/Client  :               [snip]

Responsibilities   :              

·      3^rd line helpdesk training and management.

·      MailSweeper for Exchange and WebSweeper for Microsoft Proxy server installation and documentation.

·      Advanced Backup Exec troubleshooting.

·      Application publishing for desktop deployment.

·      Citrix application deployment and training.

·      Citrix Load Balancing troubleshooting.

·      Desktop PC operating system redesign and management of client distribution.

·      Temporary Exchange Administrator onsite for period of assignment (2000 user base ). 

Duration                :               October 1999 – 20 day project

Employer/Client :               [snip]

Responsibilities   :              

·      NT Domain and Exchange site configuration.

·      Backup strategy implementation and documentation.

·      Connectivity configuration between Exchange and MSMail.

·      Email Migration handover.

·      Report writing of a strategy for MSMail migration to Exchange 5.5. 

Duration                :               February 1998 to October 1999

Employer               :               [snip]

Responsibilities   :  

·        Member of team for NT system design and implementation at Dover Harbour Board (DHB), Kent. Project included replacement of expired Unix based architecture with MS platform incorporating Exchange 5.5, File and Print services, SQL databases services, Checkpoint firewall, Citrix application servers and HP OpenView.

·        Configuration of the backup server’s and implementator of a backup strategy that was flexible enough to meet the needs of the client.

·        Assessment of a strategy for Exchange email redundancy that was later adopted by Capita project MOD Bath.

·        MetaFrame 1.8 deployment in DHB to, ferry reservations terminal, DHB police and ‘light users’ using load balancing.

·        MetaFrame 1.8 deployment and farm administration of Capita project MOD Bath. Implemented NT file system security lockdown of servers.

·        Knowledge transfer of BackOffice system to DHB permanent helpdesk staff.

·        Citrix deployment CML Components Ltd Enfield, Middlesex.

·        Router configuration and site deployment for CML countrywide.

·        Principal Exchange consultant for installations and troubleshooting.

·        Desktop PC NT workstation build using disk imaging software for distribution.

·        Documentation of network systems, providing a comprehensive library to the client of the new infrastructure.

·        Installation of Desktop Management software to monitor the usage of software licenses and addition of unapproved software packages.

·        Agreeing terms of engagement for project work with external clients.

·        Cross platform data migration with IP address design and configuration at DHB. 

·        Management of the new internal helpdesk department, monitoring workflow, providing technical expertise, training and advice.

·        Provided DHB IT directors with monthly reporting of call resolution and escalation system using Heat.   

Duration                :               August 1997 to February 1998

Employer               :               [snip]

                                                Unit 4.09 Bondway Business Centre 71 Bondway London

Responsibilities   :

·      NT, Novell and desktop application support to 800 user base.

·      Facilities Management at client sites throughout central London.

·      Testing, Installation, and Configuration of Compaq & Dell hardware.

·      Configuration of networking topologies using TCP/IP and IPX/SPX based network communication.

·      HP Jet Direct and Intel NetPort Express Print Server installation.

·      MS Exchange 4.0, Proxy and Fax server Planning, Rollout and Administration.

·      Data backup and restoration on Network Operating Systems.  

Duration                :               July 1991 – January 1999

Employer               :               [snip]

·        Part-time sales consultant 

Duration                :               August 1995 – June 1996

Employer               :               [snip]

Responsibilities   :

·      University placement international helpdesk support.  

Software Skills