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PROFILE
A dedicated and
highly motivated Senior Programme Manager with excellent
delivery credentials, a broad knowledge of leading edge
technologies. First-class problem and risk management skills,
proactive in the effective application of ICT and team /
personnel development within both Private and Public Sector
domains
Recently awarded
in recognition of process management and organisational change.
Extensive client relationship skills built through full
lifecycle project and programme experiences, contract
negotiation and partner programme development.
KEY
ACHIEVEMENTS
·
Leading and managing a record achieving enterprise-level ICT
business infrastructure project, formulation and setting of
strategy for Business Continuity, rationalisation and
consolidation of complex enterprise infrastructures within
Central Government
·
Recognised facilitator of complex organisational change
projects, in both business and cultural arenas
·
Team developer with global responsibility for a range of
projects with combined revenues of £18 million per annum
·
Implemented a single sign-on system and mass storage project
across 15 sites over three continents, for a leading
international investment bank to reduce systems admin overhead
by £3m per annum
·
Achieved turnover improvements of 200% through re-defining
strategic alliances with major vendor partners and re-aligning
corporate culture into Managed Services
·
Conceived, specified and project managed development of hybrid
Satellite / Wireless Broadband “Community” Access Platform for
remote locations, now in use in Greek Islands
·
Defined and developed the successful turn-around of a company
involved in the manufacturing and distribution of mobile office
systems including implementation of a company restructure within
corporate target deadlines
KEY SKILLS
·
Leader with presence, excellent people skills, team builder with
a can-do attitude
·
Extensive experience in Service Delivery through diverse
interfaces within Private and Public Sector enterprise
environments
·
Excellent client facing skills, able to translate from technical
to non-technical spaces, while nurturing,
negotiating and developing long-standing stakeholder
relationships within complex user and management environments
to board level
·
Programme Management – Prince 2 Qualified with experience,
Structured Methodologies, Risk Management (M_o_R), PMO
Experience
·
Key influencer in ICT strategy direction to meet business and
security needs within Central Government
·
Awareness of European legislation, standards associated with
software licensing, data protection and encryption.
·
Commercially and contractually aware – big picture vision
·
Extensive experience in translation of business needs into IT
process and technology
·
Strong technical, analytical and problem solving skills
·
Focus, acquire knowledge quickly
CAREER SUMMARY
01/09/04 –
Present
[snip] - Office of Government Commerce
An
independent office of the [snip], supporting other Government
departments in delivering major projects and programmes
ICT Technical
Projects Manager
Full lifecycle,
re-organisation and development of business systems
infrastructure to support strategic business changes and needs
across Central Government
·
Provided thought and project board technical leadership for Data
Centre re-organisation, relocation and workspace environmental
changes.
·
Define testing procedures, quality control, resource assignment
and scheduling.
·
Lead
and define the standardisation of ICT procedure and control
management for network infrastructure and project delivery
across the enterprise
·
Leadership and implementation of Policies and Guidelines - IT
Security, Business Continuity Planning, Asset Management,
Physical Change / Configuration Control
·
Influential in policy decisions on data and email storage and
management to meet FOI and DPA requirements
·
Improved enterprise BCP capabilities through re-aligning
existing server / storage priorities, relocation and co-location
of core business services and knowledge management systems
·
Manage stakeholder relationships to senior levels with customer
departments and third parties.
·
Instrumental in making significant project savings through
utilisation of strategic asset disposal within Central
Government
·
Pivotal in establishing up to date information security
processes and procedures
01/03/04 –
04/08/04 Business Development Manager (Interim)
–
[snip]
Business
systems solutions provider, systems integrator
01/12/03 –
25/02/04 Technology Director –
[snip]
Satellite and wireless network systems provider
01/01/01 –
30/11/03
[snip]
Systems
& Network Integrator, Internet Broadband Access Technologies,
Security & Business Continuity Provider
Chief Technical Officer /
Programme Manager
Development of business
strategy, managed services, business, project and operational
infrastructures
·
Lead negotiations with global corporate satellite carriers on
reciprocal arrangements for pay per use network resilience,
potential revenues of £5.5m per year.
·
Implemented a central project office environment to manage
capital and resource requirements involved in company’s UK
ground station installation including
o
Core network development and Internet backbone connectivity
o
Data Centre Design
o
B2B services and applications development
o
Billing application development
o
Services distribution, pilot and delivery programmes – value
c£23m.
·
Lead and defined distribution strategy through negotiations with
vendor partners.
·
Lead a complex “Greenfield” business infrastructure project
through business case development, bid and implementation
including secure enterprise links and VOIP to USA and capitals
throughout Europe.
·
Lead a full-lifecycle infrastructure project for a major East
Anglian estate agency chain, including communications links
utilising VOIP over broadband connections.
CAREER SUMMARY
03/98 –
01/01/01
[snip]
Managed Services,
Solutions Development and Provision, Systems & Network
Integrator
Principal
Consultant / Technical Director
Accountable for
all operational aspects within managed services, production and
project delivery units. Pivotal lead in business infrastructure,
ICT convergence and technology service delivery opportunities.
·
Streamlined in-house production facilities, reducing corporate
operating costs, product time to market and incorporate
sustainable ISO 9002 quality levels through outsourcing assembly
and burn-in processes, re-utilising production staff in more
profitable areas within the business producing savings of
c£240,000 p.a. and increasing revenue by 45%.
·
Re-aligned internal systems to a scalable platform and standard
applications to improve customer service excellence and
to provide a flexible framework for growth, reducing TCO by 55%
while total savings of £25,500 over two years.
·
Developed and refined a global corporate infrastructure for
Europe’s second largest direct mail fulfilment organisation.
Defined a standard packaged solution, tailored to a set of
critical business drivers and growth projections, realised
revenues of £2.3m.
·
Defined and implemented a complex Business and Medical
Infrastructure solution, utilising a virtual team, for a private
London hospital, including mass storage (NAS) for clinical
records and training materials, over high-speed connectivity to
annexes throughout London with a project budget of £12m over two
years.
·
Defined and implemented a secure global enterprise
communications strategy for part of the SPX engineering group,
to integrate the European Hub into the USA value c£210,000.
1997-
1998 [snip]
International
Mobile Office
Systems Manufacture and Distribution
Director of
Technology
Responsible for
the turn-around of the company into profit, through replacing
technology, re-defining of process and corporate restructuring
·
Streamline accounts functions and integrate electronic stock
control, CRM, marketing and production, producing savings of
£280,000 p.a.
·
Established a service management policy and associated systems
to improve quality control and service excellence (resulting in
a 75% reduction in repeat faults, 40% reduction in spares
holding requirement and a 35% improvement in repeat sales)
project total £120,000 with savings of £240,000.
·
Implemented a production management system to run within the UK
and mesh with far-east facilities (resulting in a reduction of
60% in capital spares holding and an improvement of 45% on
production throughput, reducing time to market by 30-45%)
project total
£130,000 producing savings of £210,000.
·
Designed and developed communications links and applications
access for IPO’s in Japan and Taiwan, saving £135,000 per year.
1997 –1997
[snip]
Global ICT
Consultancy, Solutions Development and Supply, Managed Service,
Cisco Gold Partner, HP/Compaq Solutions Partner
Senior
Solutions Consultant
Design and
establish solution delivery strategies, including client and
user interfaces, risk assessments and end service requirements.
·
Lead, implement and develop a global enterprise solution
(network infrastructure resilience and single sign-on system)
for a world leading investment bank.
o
Performed
complex risk analysis on all functions of the business to assess
the business impact of the proposed project establishing the
strategic benefits and optimum IT architecture across 15
countries on 3 continents,
project revenue c£14m over three years, using an international
team of 10 application developers and 94 multi-disciplined
staff.
·
Design, develop and implement central documentation repository
and CRM system for a globally recognised law institution with
secure encrypted remote access, project total £2.3m
1996 –
1997
[snip]
Managed Services,
Project and Design Services, Cisco Partner, HP/Compaq Solutions
Provider
Technical
Consultant
·
Defined a standard in house corporate enterprise platform
solution to re-align and streamline business processes and
disparate systems, improving remote network management
capability and reducing decision / reaction timing, employing
and re-deploying staff within the remote network management /
support function according to skill set and grading.
·
Designed and developed a corporate Intranet / Extranet platform
for a major UK
Petrochemicals company, in line with the adoption of new
business processes, with a tied Managed Services contract
providing a £1.5m income stream over 2 years.
1995 – 1996 [snip]
Sales Force
Automation, software developers / suppliers. Microsoft Solution
Providers
Systems
Consultant / Project Manager
·
Implemented replacement internal infrastructure to provide a
substantial foundation for development
project valued at £18,000, including a CRM solution for use
in-house based upon MS Exchange with MS Outlook at the client
end.
·
Following a data mining exercise, managed a Sales Force
Automation project for Pura Foods in Bootle, based upon a large
SQL Server database, systems consultancy, and SFA design
implementation and rollout, project total £520,000.
1990 – 1995
[snip]
Computeraid
Value Added
Services Consultant / Project Manager
·
Assisted in the implementation of BS5750 through business
process changes required to maintain the standards with the
corporate framework.
·
Full
systems infrastructure, management control, support
infrastructure, outsourcing and systems upgrade for Cadbury Plc
across the UK,
valued at £5.2m
over three years + support contract.
·
Systems restructure, support infrastructure and SLA negotiation
for Mercury One-2-One, head office support services outsourcing
and mobile network
valued at £3.2m
over three years.
·
IT
Audit and business infrastructure upgrades for Thomas Cook,
across their retail outlets in the UK, and at head office in
Peterborough
value, £240,000.
·
Business infrastructure upgrades for Leeds and Halifax Building
Society across the UK
value £1.8m.
·
Full
audit and infrastructure upgrades / recycling for Britannia B/S
in Glasgow
valued at £892,000.
May 1993 - April
1994 Lead Technical Consultant
September 1992 -
May 1994 FM Contracts Supervisor
April 1990 - September 1992 Area Service
Supervisor
AWARDS
In recognition of
overall Project Management of ICT, particularly for attention to
logistics, planning and troubleshooting – August 2005
Customer-Centric Accolades for issue-free mass staff relocations
during periods of building refurbishments and improvements to
services delivery brought about through re-defining ICT process
and management – March 2005
Outstanding Service Award for Professional Excellence - the
provision of quality and cost effective services to both
internal and external clients / customers - March 1996
EDUCATION AND QUALIFICATIONS
1974 HND –
Mechanical Engineering. Stannington College – Sheffield
1997 MCP Microsoft Windows NT4.0 Core Technologies – Harley
West
2005 Prince 2 Foundation Certification – APMG
2005 Prince 2
Practitioner – APMG (awaiting re-sit)
PROFESSIONAL MEMBERSHIPS
ISSA – Information
Systems Security Association
SANS (Systems
Administration, Networking and Security) Institute
Council of
Technology Advisors – by invitation
Microsoft PIM (Personal Information Manager) Panel – by
invitation
SNIA (Storage Network Industry Association) - Europe
TECHNICAL EXPERIENCE
Prince 2 – 3 Years
Experience
ITIL / ITSM – 10 Years Experience
Standards - BS
5750, ISO 9002, knowledge of ISO 7799 / BS 17799
Satellite &
Wireless Technologies – Broadband Internet Access Systems
VOCATIONAL TRAINING
·
Prince2 Foundation – APMG
·
Prince2 Practitioner - APMG
·
Risk Management (M_o_R) – Xansa
·
nCipher – Qualified to Solution Partner Level - Internet &
Network Security / Encryption Products
·
Networking with TCP/IP - AZLAN
·
Cisco
Network Routers and Bridges - AZLAN
·
3Com Networking Professional Course – Ongoing seminar training
·
ZyXel Network Devices, including Firewall and VPN products
·
Wireless Networking – Intel in-house course
·
Satellite Broadband – Eutelsat seminar based training
·
Microsoft - Ongoing seminar and workshop-based training
PERSONAL
PROFILE
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Prepared to relocate
·
Clean driving licence, excellent health
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CTC Security Clearance |
