MSc in System Design and BEng (Hon) in Electronic Engineering.

Experienced in Cisco networking products and achieved the prestigious Cisco Certified Internetwork Expert accreditation (CCIE # 11968).

Reached a high level of customer satisfaction through good communication and technical skills in a network support environment.

Proficient at troubleshooting and configuring Cisco equipment including:

o        Cisco Routers ranging from the 800 to the 7500 series

o        Cisco Catalyst LAN switches ranging from the 2900xl to the 6500 series

o        Routing Protocols: BGP, EIGRP, ISIS, OSPF, RIP

• MPLS VPN

• First Engineer in Cisco Technical Assistance Centre (EMEA) to achieve Platinum award for excellent customer service
• Achieved numerous Cisco Technical Assistance Gold, Silver and Bronze awards
• Experience of Comnet III (Network simulation tool), GN Nettest protocol analyser
• Produced numerous reports with the aid of Word for Windows, PowerPoint and Excel
• Followed ISO 9000 standards to test and upgrade networking equipment of several manufacturers including Cisco, Extreme, FORE, Xylan and Juniper
• Configuration and troubleshooting of ATM Marconi Fore equipment

[snip], Senior IP Engineer                                           December 2003 – Date

Providing 3^rd line administration and maintenance support to the UK Core network and UK based home / business dsl users.  Providing [snip] customers B2C and B2B with MPLS VPN  and dsl wholesale solutions.

[snip], Cisco Customer Support Engineer                August 2000 – April 2003 

Worked as part of the worldwide recognised Cisco Technical Assistance Centre (TAC)

Used expertise to assist Network Engineers/Administrators throughout the world with networking issues ranging from Security (Pix, VPN) to Cisco routers and switches.

Gained knowledge across several different areas in the TAC and have been a member of the Core Architecture Team, LAN team and the Security Team.

Also have experience of maintaining a high quality of service while working under pressure. 

• Resolved customers network problems via phone and email
• Carried out research and investigation into network problems
• Assisted with Cisco configuration and interoperability issues
• Mentored junior members of staff and delegated work
• Gave technical presentations, to aid team members

[snip], Customer Support Engineer          April 1999 - August 2000

Worked for a European network integrator.  Obtained a sound knowledge of networking equipment and gained customer facing skills.

• Assisted customers with hardware and software queries for a range of different networking vendors such as Juniper, Extreme, Xylan and Marconi FORE

• Tested and configuration of networking equipment prior to on-site installation
• On-site installation of networking equipment
• Trained customers on-site to administrate their networking equipment

[snip], Scientist                                                                    Sept 1998 - April 1999

Worked as a Communications Engineer.

Involved in research projects for the Ministry of Defence.  This work required understanding and working with new technologies such as ATM.  Responsible for undertaking scientific trials and writing reports for senior members of staff.  Projects completed on time and with quality.

• Checkpoint Certified Security Administrator (CCSA)             June    2006

• Cisco Certified Internetwork Expert    (CCIE)                         July       2003
• Cisco Certified Design Professional              (CCDP)                       May       2001
• Cisco Campus LAN ATM Specialist   (CCNP +)                    April      2001
• Cisco Certified Network Professional (CCNP inc QoS)        Dec     2000

MSc System Design (Data Communications)                       1997

BEng (Hon) Electronic Engineering                                        1996

HND Electrical and Electronic Engineering                            1994

MSc project “ATM Network Modelling” in collaboration with Birmingham Cable Communications Ltd.  This project required research into traffic characteristic of voice, video and data applications.

Used a network simulation tool (COMNET III) to input the differing characteristics and evaluated the findings.

Produced a 5000 word thesis for Birmingham Cable Communications based on research and results.

Learnt to adapt to new situations, communicated with a wide range of people and worked effectively on my own.