Member Profile - IT Consultants Direct Ltd

A flexible and adaptable I.T. professional with MCSE and CNA qualifications and extensive experience in providing end user support, consultancy services and Project Management. Quick to grasp new ideas, concepts and technologies and to develop creative and innovative solutions to problems. Possesses excellent interpersonal skills and the ability to communicate and negotiate concisely at all levels. Enjoys being part of, as well as managing and motivating, a successful and productive team and thrives in highly pressurised and challenging working environments. Currently has BC Security Clearance.

CAREER SUMMARY

September 2004-Now [snip]

Imaging/Build & Technical Consultant

The project at [snip] (defence and aerospace systems supplier) is to develop a Windows XP Desktop Client automated build process. I am the lead for the development and configuration of the Desktop and Laptop Clients. I designed, built and configured a Universal Client which is currently being deployed to PC’s and Laptops with different hardware. The process is scripted using ZenWorks 6.5 for deployment. The Desktop and Laptop Clients are remotely deployed without user intervention using Sysprep and scripts. I am also responsible for packaging, testing and distributing Applications using either ZenWorks, MSI packaging, deployed via AD GPO’s aZen Application Launcher. Administered and designed Group Policies within Active Directory. Technologies used Novell 6.5, ZenWorks for Desktops 6.5, Windows Server 2003 and XP, AD, e-directory, Console One, MSI, WISE Installer, and VMWare. Also, configured Blackberry installations. I have fully documented the processes and created User Manuals for the client for ease of use.

April 2004-June 2004 [snip]

Imaging/Build Consultant

This project was a complete cycle from pilot run all the way to deployment. Initially we had to do a pilot run to check and revise that all risks were reduced and that the rollout of the system would be successful. I was responsible for the build, imaging, testing and deployment of windows 2003 server across 200 servers. My main duty was as the Imaging Stream leader responsible for the configuration, build, imaging, testing and deployment of Windows 2003 Servers using ADS (Automated Deployment Services), Altiris, Ghost for Desktops, Sysprep. The servers were to be housed within a “Lights Off” DataCentre environment.

I also designed the automation of Server rollout and implemented and tested baseline security using Group Policies as per client recommendations. I also, had to run and test automated rollout using Ghost and ADS as deployment tools within a Pilot project which also included user Acceptance testing and change management procedures. I had to Document the entire process with relation to Build, Image, Deployment, UAT, AD Policies etc.

Dec 2003-April 2004 [snip] Union

Technical Consultant Active Directory

I was involved near the end of the Windows NT to Windows 2000 migration project for over 1500 servers.

I also Provided 3^rd/ 4^th line server support, as well server Installations using host and sysprep. The other project I was involved in was the installation, configuration and policy settings of MOM (Microsoft Operations Manager) within Test/Pilot environment before going live. Documented all procedures and any problems. Provided telephone support when required.

Aug 2003-Nov 2003 [snip]

Technical Lead/ Assistant Project Manager

I provided Technical advice and co-managed the Windows XP Rollout project. My main duties were the Installation and configuration of ZenWorks 4.01 and Netware Servers. 3^rd line support issues and automated deployment of Windows XP to desktops. I also managed a team of technicians across various sites. I was responsible for the development & finalising the build configuration before handover for User Acceptance testing deployment. I configured the Group Policies for the XP desktop and configured any registry settings.

We had to test compatibility of applications before the rollout. MSI packaging was for the applications and we tested deployment using SMS. Ghost, RIS, SMS and sysprep were used within a test environment.

Other duties included Auditing of hardware and software as well as dealing with 3^rd party suppliers,

Recommended on hardware, OS and application upgrades across network. Provided support before and after deployment of Windows XP desktop, floor walking and complete documentation of processes.

I undertook a range of contracts at the OFT site providing network support as well as server configuration and maintenance. Design and installation of networks and Windows XP desktop upgrade project.

I managed the build and deployment of Windows XP across two sites and identified any training requirements of helpdesk staff and assisted in floor walking

I Was the Technical lead for design and deployment of XP desktop. We used Ghost and sysprep as well as RIS for desktops and SMS for application deployment

I also 3^rd line technical support and managing and configuring on a mixed Novell and Microsoft Network, ensuring that Service Level Agreements were adhered to and advised on network implementation and security issues.

I provided remote support, troubleshooting LAN/WAN problems and producing technical documentation. Provided pure Telephone support for a period of 6 months, dealing with user issues. I was responsible for the design and installation of a test network environment replicating the live network for testing of Netware to Windows 2000 ADS and Windows XP rollout. We used different scenarios involving different technologies for the Windows XP desktop rollout.

· Responsible for network administration, building and supporting servers and testing as well as managing a team of support analysts

· Playing a key role in the Desktop rollout project and assisting with all intranet and internet development and support projects

· Leading the Year 2000 remediation project team and providing 2^nd line support to users on various hardware and software packages

· Configuring all new hardware, carrying out software upgrades and providing remote access installation and training

· Further into the contract I was providing 100% telephone support to users and other engineers

· Playing a key role in the migration of [snip] sites from MS Mail to Exchange Server and from MS Exchange to Outlook

· Successfully resolving all technical issues throughout the project and providing training and ongoing support to end users

· Provided Telephone and Desktop, 1^st and 2^nd line technical support on Outlook and Exchange and installing and building the BBC desktop

· Responsible for achieving targets as a recruitment consultant as well as dealing with internet and network faults and installing and configuring hardware and software

· Recruiting and contracting out Oracle Applications professionals as well as providing support to Windows and Office users

· Providing Technical advice and troubleshooting for a US based company at client sites such as [snip] in Europe and UK

· Providing comprehensive consultancy, training and advise service to medium sized accountancy and financial services companies

· Projects include the design and configuration of Microsoft Small Business Server 2000 and the installation and administration of antivirus applications

· Desktop and Server builds as well as deployment using various tools. i.e. Ghost, Altiris, RIS

PROFESSIONAL PROFILE

CAREER SUMMARY

Technical Lead/ Assistant Project Manager

AD-HOC CONSULTANCY WORK

FORMAL QUALIFICATIONS

Professional: MCSE NT4/2000 (currently studying and using Windows 2003)

KEY TECHNICAL SKILLS

PERSONAL DETAILS

1990-1996 Driving Licence: Full/Clean

REFERENCES ARE AVAILABLE ON REQUEST