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Profile
I have over 15 years experience in the IT. and
Telecommunications industry. I am a self-motivated, versatile
individual with excellent organisational, problem resolution,
and decision-making skills, exhibiting excellent communications
skills with all levels of management. I have repeatedly
demonstrated my ability to work well under pressure, adapting to
various roles including Project Manager, Team Leader, and Group
Member. I have extensive experience of delivering major
projects, involving the latest P.C. software, hardware, and
networking technologies, within timescales and to budgetary
constraints.Key Skills
• Management:
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Project Management
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Microsoft BackOffice Configuration, Administration and
Support
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Sales and Marketing
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Proposal, Planning, and Review
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Product and Supplier Approval
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Help Desk
/
Call Centre Supervision and Operation
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Team Leadership
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Managing third party suppliers
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Network operations
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Communication Skills (verbal and written)
• Technical:
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Windows Server Configuration, Administration, and Support
(from NT 4 to 2003)
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Windows XP / 2000 / 98 / 95 / NT 4.0, Desktop Support and
Administration
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Internet Security (SME) Configurations
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Microsoft Office Suite (from Office 95 to Office 2003)
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Networking Topologies both LAN and WAN
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Networking Technologies for Wired and Wireless Installations
(Hubs, Routers, Switches, etc)
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Network Management Tools
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Web-based Solutions
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PABX Systems (Meridian and ISDX)
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Communication Skills (verbal and written)
Career History
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Nov 2002 to
Present |
IT Consultant |
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As a freelance consultant I have
successfully delivered configuration, implementation, and
support solutions. Outsourced by agencies, I have worked with
teams to ensure the completion of projects to meet the
requirements of client’s specifications. Activities have
typically included customer liaison, systems administration,
support, proposals, planning and documentation.
Recently, I have been involved in projects
delivering network solutions for SME installations. For HBOS I
was part of an initiative to install laptop security
software onto HBOS users laptops; for
[snip] I was
involved in a Windows 2000 Pro migration; for Lloyds TSB I was a
member of a deployment team upgrading the user base to an XP
desktop platform; for
[snip] I was responsible for
the server and desktop migration from a Windows NT 4.0 platform
to a Windows 2003 Server and Windows XP desktop environment; for
the [snip] I was part of a team responsible for the
decommissioning of 250 desktops, installing XP desktop
replacements and providing post-installation support.
|
Apr 1998 to
Nov 2002 |
Senior Systems Analyst |
[snip] |
I
was seconded to RAF
St Athan
to manage a team of
network specialists to migrate
a
Novell Netware
4.11/GroupWise
5.5
environment to a new NT
based system
running
Exchange Server 5.5
and utilising
SMS version
2.0. The project
required a
complete solution
to
be provided from
network
design
through to
the
migration of the
users and
their data. A
new
NT based workstation
desktop
environment was also
designed and
delivered to the
users
to
compliment
the NT
based server
applications.
We employed
three distinct project phases from test system builds, user and resource
migration and
final system
delivery. Each of the three phases required a separate network design. All
procedures were tested and
documented in a test environment. The documentation was then reviewed and
amended to reflect any changes that resulted from the testing, prior to being
used for the live migration environment being
implemented.
My specific responsibilities included:
Design and development of Windows NT logon scripts; defining
System policies for specific levels of
user privilege; creation of tools for mass user account
creation; providing training for Windows NT
administration; building
Windows NT servers to agreed client specifications;
configuration of Windows NT
servers to support TCP/IP networking; deployment of Dynamic Host
Configuration
Protocol to agreed scopes; defining subnets for specific
community demands; deployment of WINS;
documenting procedures;
providing support to the client's Call centre for the delivered
system; liaison with all levels of management to achieve project
goals.
As an IT Consultant other assignments included the installation
and configuration of a Web Server
for
[snip], using Internet Information Server 4. For HMS Portsmouth
responsibility was given for the delivery of a booking system,
installing and configuring SQL
Server 6 on a Windows NT
Server, and ensuring connectivity of Windows NT Workstations. At
251 Signal Squadron the project demanded the provision of
3rd line network and application support, with an
emphasis on skills transfer to other team members. On completion
of all assignments full
documentation, be it Requirement Specifications through to
Testing Documentation
was delivered to the client.
|
Oct 1994 to
Apr 1998 |
Senior IT Support Engineer |
[snip] |
I successfully managed the roll-out of a Windows NT client /
server network, which covered the
corporate headquarters and one satellite office.
My responsibilities included the installation of P.C. software
and hardware and the resolution of
problems for over 3000
users, specifically supporting Windows NT Server / Workstation
4.0, Windows 95, Windows
3.11, application software, peripheral equipment and upgrades. I
am experienced in networking topologies including the
installation and maintenance of Bridges,
Routers and Hubs.
I
was an integral member of the Process Review Groups, which
assessed, redefined and enhanced
quality procedures within the Information Systems Division.
|
Aug 1994 to Oct 1994 |
Network Administrator |
[snip] |
I was responsible for
the network administration of a Novell 3.11 network, and the
support of P.C. applications for users, as part of a contract to
migrate users over to new P.C. platforms.
|
June 1991 to
Aug 1994 |
Technical Support Team Leader |
[snip] |
I was a member of a specialised team within the Technical
Support Department. My duties involved providing consultancy by
hotline customer support or by site visits throughout Europe. I
provided second level support for detailed enquiries, which were
product specific, and included the analysis or testing of client
hardware and software. I assisted Value Added Resellers,
Distributors and End Users in the development of software
principally in 3 G.L.s such as C/C++, Pascal, BASIC and Visual
BASIC. I provided training to customers in the use of all Husky
Computer Limited's hardware and software products, and
represented the company as a technical consultant at trade
exhibitions across Europe. I was also responsible for the
development of demonstration software to illustrate the
operation and versatility of Husky Computers Limited's P.C.
compatible computers and peripheral equipment.
|
Sep 1986 to Jun 1991 |
Project Planning Engineer |
[snip] |
I was a member of a
project’s team responsible for the evaluation, acquisition, and
installation of facilities management systems. These included
the WORKLINK Job-Booking and Time and Attendance systems, and
the Group 4 Securitas Access Control system.
Education
Higher National Diploma in Telecommunications and Electronics
'A' Levels in Mathematics, Physics and Chemistry
'AO' Mathematics and
Electronics
'O' Levels in Mathematics, Physics,
Human Biology,
English Language, English Literature,
Biology, Chemistry and History
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