PROFILE 

A highly technical and resourceful Freelance IT Professional with a wealth of experience within the IT industry, from desktop support to server support and is seeking a new role that will prove to be both a professional and personal challenge.  Possesses extensive expertise in the management and delivery of complex IT systems and projects, implementation and integration, leadership and motivation and introducing efficiency and reliability initiatives. Experience further enhanced by exceptional communication skills, a dynamic self-starter approach and an application of skills that is both technically inventive and adaptable. 

MAJOR ACHIEVEMENTS 

·         Assigned lead Technical Analyst For IT Optimisation Project to Conduct in-depth Analysis into Active Directory including Architecture & Structure of Data. This was met well within outlaid timescales and resulted in a more streamlined up to date Database reducing significant server space across three domains. This also reinforced and strengthened the company’s security.

·         To troubleshoot Desktop XP Rollout issues, led a 3-month project to carry out an in-depth investigation into XP profile corruption issues. Developed a solution then applied it to the business, which resulted in a 40% drop in helpdesk calls and greatly improved the Data Centre image.

·         Conducted in depth Analysis into Microsoft Office suite rollout issues for Pilot users. Created a solution which resulted in many changes being made to the deployment process. Wrote new process that could be applied to the business when rollout goes live.

·         Assigned to plan & carry out multiple department office moves. Developed a complete solution to ensure all their IT and Telecoms equipment/services were moved swiftly, securely and without any downtime. 

MAIN TECHNICAL SKILLS & KNOWLEDGE SUMMARY 

·         Server 2003, SBS 2003, Server 2000 & NT4 Server, SMS Server 2003, ISA Server 2004, 2005

      WSUS Server, Radius Servers, Proxy Server, RSA Server and RSA Key Fobs, DMZ Server, NAS Server

·         Blackberry Enterprise Server, Windows SharePoint Portal Server, Microsoft Virtual Server, MS Project Server

·         Microsoft Exchange Server 2003, 2000, 5.5, and Lotus Notes 4.6 & 5.5

·         Citrix Presentation Server V4.0, Management Console and Metaframe 1.8 & XP, IPASS, Quest Spotlight

·         Ghost, Altiris, Builds, SMS Imaging / Deployment, Server Builds, Desktop, Laptop, Pentablet, Wyse Terminals

·         Server, Desktop, Laptop, Wintel Hardware Replacement and Upgrades, Diagnostics and Software Support

·         Veritas, Arcserve, BrightStor ARC Backup Agent, (Backup & Disaster Recovery)

·         Network Associates Antivirus Server, Mcafee E-Policy Orchestrator, Symantec & Sophus Enterprise Antivirus

·         Windows Vista, Windows XP, Windows 2000, CE, 98, NT4.0, 95, Apple MAC OS

·         MS-Office 2003/XP/2000/97 (Word, Excel, Access, PowerPoint, FrontPage, Outlook, Publisher & Info Path)

·         MS Visio 2000, 2003, MS-Business Solutions and MS-Great Plains, MS Project

·         LAN, WAN Topologies, Star, Ring, Mesh, Ethernet. Routers, Hubs, Switches, Cisco, Netopia, Lucent, Stallion.

·         Network Support, Troubleshoot  Cable Patching (Hubs Switches, Routers & Bridges)

·         WatchGuard Firebox / Firewalls and, Broadband / ADSL / ISDN Routers D Link, Netgear, Linksys, 3 Comm.

·         Quest Spotlight Server Monitoring Tools For Active Directory and Microsoft Exchange

·         Security Breach Monitoring, Audit and Report, Internet Monitoring, User Monitoring

·         Monitor Network Load Balancing, Network Bottle Necks Server Space, Storage Space including NAS & SAN

·         Blackberry’s Vodaphone & O2, PDA`s, XDA`s (Mobile Personal Digital Assistant)

·         AS400, Digital Workflow Database, Peregrine, Assyst Enterprise, Heat, Charter Manager Charter Designer  

·         Compaq, Dell Optiplex G series GX520 Workstation, HP, Toshiba, Centerprise, Sony Desktops and Laptops

·         PDA`s, Wyse Terminals, Image Builds, Veritas 10 and WSUS

·         Hewlett Packard, Lexmark,Brother,Epson,OKI,Tally, Ricoh, Printer & Copiers.Olympus,Kodak Digital Cameras

·         Active Directory 2000, 2003 Administration, C2 Level Security, User & Group Management, Group Policy,

·         Change Management, Quota Manager, Security Breach Monitoring, Audit & Report, Deploy Software, Security, Architecture & Design, Remote Tools, Image, Data Migration, Data Recovery. 

PROFESSIONAL QUALIFICATIONS               

·         Microsoft Certified Professional 

·         Managing & Maintaining a Windows Server 2003 Environment,

·         Implementing and Supporting Windows NT 4.0 Workstation

·         Implementing and Supporting Windows NT 4.0 Sever

·         Implementing and Supporting Windows NT 4.0 Enterprise Sever

·         Networking Essentials

·         City & Guilds – Computer Engineering

·         PAT - 100 Seaward Portable Appliance Testing

·         IBT3 - Integrated Business Technology (Microsoft Office Suite)  

PROFESSIONAL TRAINING 

·         Managing & Maintaining a Windows Server 2003 Environment

·         Managing & Maintaining Microsoft Small Business Server

·         Implementing & Managing Microsoft Exchange Server 2003

·         Implementing, Managing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts

·         Implementing, Managing a Microsoft Windows Server 2003 Network Infrastructure Network Services

·         Building an Active Directory Infrastructure in Windows 2000 & Server 2003

·         Advanced Group Policy in Windows 2000 & Server 2003

·         Supporting, Configuring & Managing Windows Vista

·         Installing, Configuring, and Administering Microsoft Windows XP Professional

·         Implementing and Supporting Windows NT 4.0 Workstation

·         Implementing and Supporting Windows NT 4.0 Sever

·         Implementing and Supporting Windows NT 4.0 Enterprise Sever

·         Networking Essentials 

ADVANCED TECHNICAL SKILLS 

·         Extensive Knowledge Of Microsoft Software Including all MS Operating Systems as well as Windows server Family Including MS Exchange, SBS 2003 & MS Office Suite

·         Extensive Knowledge of Windows Server 2003 Active Directory Infrastructure

·         Extensive Knowledge of Administering Group Policy Including Security & Configuration

·         Exceptional Desktop Support & Troubleshooting Skills 

August 2007 to April 2008

[snip] - ETrust Infrastructure Analyst: BAU & Projects – Common Systems Infrastructure 

·         Provide Technical Expertise for Etrust Products, Identity Manager, Security Command Centre, Etrust Admin, Etrust Directory, eTrust Siteminder, eTrust Audit Collector, IAM Toolkit and Site minder, Etrust Password Synchronisation Agent

·         Assigned TNT Technical Lead to work closely on CA Projects with CA Technical Analysts / Architects

·         Assigned Wintel Technical Lead for Etrust team.

·         Administrator for Etrust Windows Server 2003, IIS 6.0, Active Directory, Group policy

·         Install & Configure Computer Associates Products onto Wintel Server Platform in Test & Development, Pre Production & Production Environments.

·         Sole owner of carrying out upgrades and service packs installs on Windows / UNIX / Linux Platforms every month, Test & Development, Pre Production & Production Environments.

·         Rollout of Access Management for Single Sign & Password Reset to “every country in the World” –  (220,000 employees)

·         Create new customised Policies, Roles for European Country’s who are  using TNT Common systems

·         Ensure Project deadlines are met within outlined timescales to deliver Projects into Production Environment

·         Provide & Create Etrust Documentation Covering all Live Etrust Products using required standards, methods and tools

·         Provide 3^rd line support and out of hours call for support of Computer Associate Products to Business 

RECENT CONTRACTS 

Jun 2006 to Mar 2007

[snip] - Systems Integrity Analyst: - BAU & Projects – Data Centre,  

·         Appointed to manage and provide user access to all platforms and associated applications for managing the software deployment /distribution process to all end users for planned projects and CR processes

·         Responsible for ensuring the user access process for all base-lined systems has the correct level of access for all company and 3rd party users

·         Administrated Server 2003, Exchange 2003, SMS 2003, Internet Security Acceleration Server 2005, Radius Servers, Share Point Portal Server SAP & SIEBEL Authentications & Security, and Audit & Report Internet Usage using Net Tracker for Departmental Managers.

·         Image Laptop, Desktops, Pentablets. Cisco Router Builds

·         Created and administered Active Directory Architecture and Design. Generated customised Query’s to collate data and create reports for System Integrity Personnel

·         Sole Administrator of creating Remote Access Policies, New Group Policies, New Groups Local, Global & Universal & Nesting New Organisational Units within Active Directory,

·         Administration of all permissions that reside within the Britvic Domain across all platforms.

·         Create new Mailboxes, Distribution Lists, Meeting rooms, Company Calendars, Set up new shares and shared areas, Set up and Administer all Network Printers

·         Administration of Development and Integration Domain

·         Monitored Network Load Balancing, Server and Storage Space

·         Deployed all software using Systems Manager Server 2003 including new SMS Packages Test Weekly audit software packages & new wraps in Systems Manager Server 2003 providing detailed Audit trails / reports of possible security breeches

·         Oversee all change management issues regarding the live production systems

·         Identify any illegal or redundant software and remove from the system eliminating risk and contamination

·         Ensured that all new project work meets the required levels of security

·         Assigned role of lead Systems Integrity Technical Analyst for IT Optimisation Project

·         Ensured the delivery of clearly defined functional business requirements 

Oct 2005 to Mar 2006

[snip] -  2^nd / 3^rd Line Technical Desktop Support Analyst

Citrix & Desktop Rollout Project 

·         Appointed to plan and lead the implementation of multi-site software rollout

·         Responsible for managing a team and coordinating the rollout of Desktop 2003 and Citrix Presentation Server V 4.0, including being appointed lead for UK & Europe ADSL Rollout.

·         Provided 2^nd / 3rd Line support, training, guidance and a point of contact with front line / back-line technicians / engineers and floorwalkers

·         Acted as BAU Technical Support Analyst 2^nd and 3^rd Line Operations Department  

·         Provided Global 2^nd/ 3rd Line Support for 550 users encompassing UK, Ireland, Europe, Hong Kong, Australia, New Zealand, Malaysia, and the Americas

Jan 2005 to Aug 2005

[snip] - 2ND /3RD Line Technical Support Analyst - XP Rollout Project   

·         Appointed to provide 2nd / 3rd   line support Approx 3500 users including rollouts of Windows XP (DT3), MS Office XP / 2003, BAU / Desktop Services Department and to Deployment Engineers DT3 on and offsite

·         Responsible for all aspects of design, delivery and support of IT solutions

·         Provided On Site Training / Guidance / One to One Overview 

·         Handled all laptop & desktop builds, hardware replacements, diagnostics, software deployment and support, re-imaging, group policy changes, data migration, data backup

·         Migrated all printers from NT4 servers to 2003 servers

·         Updated the HEAT database with conclusions and produced documentation of fixes and solutions

·         Arranged and organised SCC Engineers to attend sites for hardware faults  

Oct 2004 to Dec 2004

[snip] - 2ND/3RD Line Technical Support Analyst 

·         Appointed to provide 2nd  / 3rd Line Support for the Institute’s Head Offices (550 users) including offices in UK, Ireland, Europe, Hong Kong, Australia, New Zealand, Malaysia, and the Americas

·         Responsible for the domain Administration of Windows  2003 Servers, 2000, NT4.0, WSUS, Exchange 5.5,

      Citrix Server Farm, Blackberry Enterprise Server, ISA Server, RSA Server, Windows XP, 2000 and NT4.0,   

      and Office 97/2000/XP and 2003, LAN / WAN Network, ADSL, Mac PC`s, Network Printers and Photocopiers    

·         Responsible for Ghost Builds Laptop, Desktop, Wyse Terminals, PDA`s, Blackberry’s Veritas 10 and WSUS

·         Supported various products, applications and hardware including RSA Server, IP Dial – Global RAS Remote Connection, IPASS – Global Software, Mcafee E Policy Orchestrator MS Business Solutions and Citrix Metaframe 1.8 & XP   

Apr 2003 to Sep 2004

[snip] - 2ND Line Desktop Support Analyst – DT3 Rollout Project 

·         Appointed to provide  2^nd line support for the company’s 3500 users          

·         Responsible for supporting the rollout of Windows XP (DT3), ISDN& WAN Network, Routers, Hubs & Switches Cisco 7 & 8 series, Cabling and Modems, Windows NT-4.0 Workstation and Server, 2000, 2003 Exchange 2000, 5.5 XP Pro, Office 97 and XP, Citrix XP Metephrame, Remote Proxy, Business Objects, Investigator and Laptops for mobile users (on & offsite)

·         Produce Documentation on all Fixes and catalogue into new Matrix

·         Worked agreed SLA timescales in line with ITIL and scope documentation

·         Upgraded to a higher profile in recognition of skills, providing Back Desk Technical Support and to train some of the permanent staff 

EARLIER CAREER INCLUDES: 

·         IBM Engineer - Lloyds TSB Bank

·         1st / 2^nd Line Service Desk Analyst - Specialist Computer Centres

·         1^st / 2^nd / 3^rd Line Technical Support - Car Fleet Control

·         General Manager/Owner - Bailey's Business Services   

·         Negotiator - Hambro Countrywide Estate Agents 

·         Store Manager - Intertan UK Ltd – (TANDY)

·         Training Officer - Leyland Daf Ltd

·         Quality Team Leader / Trouble-shooter / CNC Setter - Rover Cars Ltd 

PERSONAL INFORMATION 

·         Date of Birth - 19th January 1969

·         Interests - fund raising for local charities, reading, music, swimming, cycling, travel and cooking 

·         Excellent references available upon request