CURRICULAM VITAE 

EDUCATION/QUALIFICATIONS: -  

      CCNA – CISCO CERTIFIED NETWORKING ASSOCIATES

      Specialisation Certification in Networking. 

      Currently Pursuing. 

       BSc (hons)-COMPUTER STUDIES, Final Year

University of Derby, Derby, Derbyshire UK.

Course date & year – Sept. 2003 till Sept. 2005

Subjects taken. (Sem. 1 + Sem. 2)

·          Advance Database Techniques.

·          Network Analysis.

·          Software Engineering for Quality and Dependability.

·          Network Design and Management.

·          Managing Systems Developments Projects.

·          Multimedia Management and Production. 

BSc (hons)-COMPUTER STUDIES, YEAR 2

University of Derby, Derby, Derbyshire UK.

Course date & year – Sept. 2002 till Sept. 2003

Subjects taken. (Sem. 1 + sem. 2)

·          Internet Scripting.

·          Objects Oriented Design and Programming.

·          Professional skills for managed work placement.

·          Computer Networks.

·          Software Engineering.

·          Group projects.

·          Data Communications

·          Multi-User/ Internet Databases. (SQL & Oracle) 

BACHELORS DIPLOMA IN COMPUTER APPLICATIONS

Perfect Professionals, Hazaratganj, Lucknow, India

Datapro InfoWorld Pvt.Ltd.

Course date and year- Sept. 2001 till Aug. 2002

Subjects: -

·          Visual FoxPro and visual basic. 

BACHELORS IN COMPUTER APPLICATION 2^ND YEAR (DEGREE)

Graphic Era Institute of Technology, India.

Garhwal University

Course date and year – Nov. 2000 till July 2001

Subjects: - (sem. 3 + sem. 4)

·          Computer system architecture

·          Algorithms & advance data structures in c language

·          Microprocessors & assembly languages

·          Database management system

·          Operating system organisation & Unix

·          Object oriented design and programming

·          Business practices II

·          Summer training for 4 weeks 

              BACHELORS IN COMPUTER APPLICATIONS 1^ST YEAR (DEGREE)

               Graphics Era Institute of Technology, India.

               Garhwal University

               Course date and year – July 1999 till Oct. 2000

               Subjects :-( sem. 1 + sem. 2)

·          Computer fundamentals & programming in c Lang.

·          Mathematics 1 & 2

·          Business practices 1

·          Behavioural Psychology.

·          Data & file structures in c Lang.

·          Structured system analysis & design.

·          Mathematical foundation of comp. Science

·          Digital electronics.

·          Financial Accounting. 

             Standard XII (INTERMEDIATE LEVEL) – Equivalent to A Levels  

                     Maharishi Vidya Mandir Public School, Lucknow, India.

                     Central Board of Secondary Education (CBSE)

                     Course Date & Year – July 1997 till June 1998      

              Standard X (HIGH SCHOOL LEVEL) - Equivalent to GCSE. 

                      Christ Church College, Hazaratganj, Lucknow, India. 

                      Indian Certificate of Secondary Education (ICSE)

                      Course Date & Year – July 1995 till June 1997 

            International Professional Body Membership.   

·          Member of BCS- British Computer Society

·          Member of TechRepublic  

            Projects undertaken at University Level 

·          Multimedia Management & Production 

                            An Interactive Prospectus for Applied Computing and Information’s Systems.    

Software used: - Macromedia Director & Flash, Swish, Graphics, and Audio/Video format files. 

·          Network Analysis & Design 

Client-Server Relationship Program using Visual Basic 6.0. Based on TCP Protocol Application  to demonstrate the communication between client-server using remote host IP address and Local host IP address.  

·          Object Oriented Design & Programming 

               Calendar System in Mobile Phones.

                                             Software Used: - Together using C++ implementation codes.

                                                    UML Class Designs, Case diagrams & Sequence      

                                                    Diagrams. 

·          Multi-User Internet Databases/Advance Databases. 

                                Developed an online Website as “Early Workers- the no. 1 stop for Industrial       

                                Placements” that provides a service to undergraduate students who are

                                Searching for a Work Placement.

                Software Used: - SQL Schemas, Oracle Forms/Reports/Tables, ER Model                                

                And Cold Fusion for front-end implementation using Project Management & Java.  

·          Network Design & Management 

                             Evaluate the networking requirement for an Organisation. Design and Cost an

                            Appropriate topology, Assess potential supplier and plan an appropriate

                            Installation process using Operational Requirement Specification method.          

  SKILLS: - 

              I have keen interest in computers and I have built many skills from my learning’s i.e.: -                

·          Completed Diploma in Microsoft office, a 6 months from Datapro InfoWorld Pvt. Ltd., Lucknow, India. Have learnt computer Fundamentals, Windows word, Excel, Powerpoint and LAN. My rating was considered good.

·          Have a sound knowledge of some programming languages such as: -

C, C++, PERL, Data Structures, Advance Data Structures, Foxpro, Visual Basic, HTML, and        Databases.

·          Have in-depth knowledge about Microsoft windows Operating system, System Analysis and Design, Software Engineering, Installation of a computer hardware/software, Internet skills.

·          Knowledge of some Multimedia Tools like—Macromedia Flash, Macromedia Director, and Photoshop.  

·          Sound knowledge of some Web Development tools like --- PHP, Cold fusion, Macromedia Dream weaver and HTML

·          Have in-depth knowledge of PC Hardware, Software and Networking.

·          Have in-depth knowledge of Microsoft Office Suite, Scheduling, Software Installations – Patches, Service Packs, Customisations, Releases, Development, Analysing of problems and Maintenance.

·          Have in-depth knowledge of Windows 95, 98 SE, 2000, Me, NT4, XP (Home,  Professional edition, Black & Media centre edition), Vista, LAN, WAN, Outlook Express (all versions), Lotus Notes (version 5), Microsoft Exchange Server, Active Directory, Server (small & medium enterprises), Anti-Viruses, Spy wares & Ad wares, Registry editing/cleaning tools (Registry Mechanic).

·          Have knowledge of Routers, Switches, hub, Firewalls, and diagnostic & resolution skills to fix issues at a 1^st, 2^nd, 3rd Level.

·          Can technically handle troubleshooting, can easily work on system Integration projects, can communicate fluently in English at all environments, can deal and handle people at all levels, I love to work in a team and for a groups projects, can work easily at any pressure environment.

·          Knowledge of SAP – BW (business warehousing). I am confident in creating/loading reports using business explorer (BEx), extraction, transfer, and transformation of data from a variety of data sources. I can also check the accuracy of data with BW monitor. Loading data from SAP R/3 into SAP BW.

·          Basis understanding of (KNOPPIX & UBUNTU) based Linux Operating system.

·          Have sound knowledge of Live Remote Desktop Assistant tools (Citrix, etc).

·          Language known: - English, Hindi and Punjabi. 

  WORK EXPERIENCE: - 

      Date: -                       4^th November 2006 till date

      Organisation: -       [snip], Derby. UK

      Website:-                

      Job Title: -                Product Specialist/Assistant Manager

                                             Campaigns: - HITA – BT Home IT Advisors Desk & OMD – Order Management Desk.

      Purpose: -                To support and coach a high performing team of engaged & capable agents to

                                           deliver excellent customer service through meeting & exceeding agreed

                                           Performance standards.

     Responsibilities: -       To effectively time manage & prioritise work to ensure delivery of all objectives.

                                         To develop & motivate Agents, ensuring each individual attains their maximum

                                         Potential.

                                            To take responsibility for the delivery of efficient & effective customer call & complaint

                                         Handling.

                                         To support the team manager with effectively manage & implement change whilst

                                         Continually meeting business targets & objectives.

                                         To develop strong working relationships with others, ensuring Agents & colleagues are

                                         Informed through effective communication.

                                         To understand and comply with all regulatory & legislative rules and adhere to health,

                                         Safety and security responsibilities.

                                         To take responsibility for your own personal development and performance in order to

                                         Maximise your contribution to the business and your satisfaction in the role.  

         Date: -                      15^th May 2006 till 11^th Aug 2006.

         Organisation: -      [snip] Derby

         Website:-                

        Job Title: -               IT Administrator/Support Technician.

        Job Description: - To provide hands-on first-line/second line support to all company staff both                                                           

Insite/onsite to solve their technical IT problems & from time to time train new users.     Setting up new users (including Internet, VPN and Wireless connections) & their equipment including PC’s, Printers etc. onto the network. This includes Microsoft Outlook Express 2000/2002/2003, Exchange Server Admin, Active Directory (includes managing/creating users/groups, computer accounts, permissions (Read-Write access), anti- virus set-up, Personal Drive creation & setting up new PC’s. Troubleshoot applications, PC/Laptop/Hardware/Software/Printer scheduled maintenance. To manage Hardware Asset list and a Licence Control Audit & hostnames. To provide general Desktop/Server support & security for all software’s applications used and assist in the rollout & replacement programs, software installation/upgrades, data/file  transfer & general PC/Internet troubleshooting. Basic troubleshooting skills, experience in Windows XP, Windows 95/98SE/2000 & Me. Windows Server 2000, Microsoft Office Package, PC hardware & Ethernet networks, Scheduled Backup procedures (Veritas), Exposure to Netscape/Mozilla Fire fox/Opera & Microsoft Browsers, TCP/IP topologies & Networking knowledge within domain name and work groups Policy structure. DNS & DHCP. To manage/configure HP Printers/Scanners/Fax, File/Folders/Data sharing onto a network. To manage/mapping of Network/Personal Drives and editing/creation of Login Script (DOS batch files) for Active Directory’s user/group permissions.

To interact with staff at all levels, flexibility, team player, Self-motivation, & can do approach.

Was also involved in Company IT Projects – IT Restructuring & Relocation, IT equipment costing and quotations.        

         Date: -                          23^rd April 2005 till 12^th May 2006

         Organisation: -          [snip] Derby, UK

         Website:-                  

         Job Title: -                  Accounts Converter/Team Generalist – New Connections Team.

         Application’s: -         RUMBA@Office, IBM Mainframe Display, Version-7.1.0 SPO Patch 0,

                                                CAST (Customer Accounting [snip]) GUI Version-5.1.5L,

                                                CIS Open Vision System, DBMS (Database Management System),

                                                Lotus Notes, Date stat Version 1.11, DOJM (Distributional Operational Job 

                                                Management System).

                                                IBM-Image Plus Workstation Program for Windows 2000 Version-2 release 3Build

        Job Description: -      To convert all the [snip] new/existing customer’s accounts from the old     

                                            Systems to the new revised database application system. Knowledge of the

                                            Company application structure. Train new staff to how to use the applications.

                                            Ring the new Customers/Suppliers/Property developer/District Councils/Royal Mail

                                              to find out the new property postal address from the given plot details and ask them

                                                 for the legal confirmation via post/email or fax. Sort the Legal confirmation and file

                                            them accordingly for the future references. Then create the customers water and

                                            severage account onto [snip] application system and charge them for

                                            billing and send the confirmation via post to Customer/District Councils/Royal mail &

                                           property developers.

                                           To raise the job tickets for the onsite engineers to chase up the property addresses

                                           through a given plot/district details. Ring the engineers to chase up the pending

                                           previous raised tickets and update the systems remark accordingly.  

           Date: -                      19th June 2003 till 23^rd June 2006

          Organisation: -         [snip]

          Job Title: -                 Customer Service Agent/Cashier

          Job Description: -    Working on computerised Till, doing Credit/Debit cards and Cash payments,

                                             Providing first class customer service. 

           Date: -                     1^st April 2003 till 31^st May 2003

           Organisation: -      [snip], Derby, UK

           Job Title: -              Customer Service Agent

           Job Description: - I worked for BT Openworld Internet Services Billing Department. My duties was to

                                            Solve customer’s problem regarding their bills and internet connections over the

                                            Phone and Emails. 

            Date: -                    28^th November 2002 till 28^th December 2002

           Organisation:         [snip], Derby. UK

           Job Title: -               Sales Associates/Customer Service Agent.

           Job Description: -  Working on till, helping & handling customers, keeping accounts of stock,    

                                            Selling products etc. 

            Date: -                     11^th February 1999 till 31^st August 2002

           Organisation: -       [snip],P. India.

          Job Title: -                Business Development Executive.                                                                  

    INTERESTS: - 

·          Majority a sports freak, I have participated in various competitions involve shotput, discuss throw, volleyball, triple jump, cricket, badminton, table tennis, etc and have won several awards

·          Am an athletic person and have won in 100M, 200M, 400M, 800M, and 1500M-race competition. I also won colt boys 4 x 100M relay competition, organised by school & college.

·          Was awarded the best Sportsperson Award of the year 1997.

·          I am also interested in painting and I have completed advanced course in drawing. I have participated in various on the spot competitions and have been awarded.

·          I have participated in the Karate training camp at Kanpur, India, organised by Japan karate association of India. In recognition of the good progress achieved. I was also awarded

·          I like travelling a lot to different new places. I like meeting, greeting and talking to new people.

·          I have a strong interest in Internet, Technology and also in English, Hindi & Punjabi movies & music.

·          I like swimming, lawn tennis, Gymnasium, motor biking and 3D computer games. 

    PERSONAL DETAILS: -                   

                    Date of Birth: -   20-07-1981

                    Age: -                 26 years

                    Sex: -                  Male     

                     Marital Status-   Single                             

       REFRENCES: