To secure a position any Network Specialist or Technical Support Position in any Company where my exceptional skills can be utilized.

QUALIFICATIONS:

-CCIE –Routing and switching Theory exam ( Written)
-Currently preparing for and CCIE Routing & Switching Lab.
-CSPFA-Cisco Secure Pix Firewall Advanced
-CCNP : CISCO CERTIFIED NETWORK PROFESSIONAL
-CCNA: CISCO CERTIFIED NETWORK ASSOCIATE
-MCP: MICROSOFT CERTIFIED PROFESSIOANAL
-Excellent knowledge of Telecommunication & IP based technologies including LAN/WAN, MPLS, VPN, IPSec, L2TP, GRE, and routing protocols (OSPF, BGPV4, Is-Is)
-Excellent knowledge of managing Cisco Routers and switches.
-Good working knowledge of Windows and/or Unix.
-Knowledge of security protocols and policies.

Skills:

• Part of a team that manages a LAN, WAN and security Management
• Provide proactive support to large enterprise with multi-tiered security model
• Provide day to day trouble management of security issues in large enterprise environment
• Interact daily with customers on security issues.
• Strong knowledge of ATM, Routing protocols such as, RIP OSPF, EIGRP, BGPv4. Is-Is
• Ability to learn fast and work in a fast paced environment
• Good Team player
• Interact easily with people
• Exceptional Communication skills: Excellent in English and French, Fluent in Swedish.
• Pleasant telephone manner

EDUCATION:

-Jan 2000 : Humber College Toronto, Ontario
Telecommunication Concepts

-Jan98 - May98: Rexdale Micro skills Toronto, Ontario
Certificate in Computerized Inventory Control and Order Entry
-ACCPAC Plus 6.1(Inventory Control)
-ACCPAC Plus 6.1(Order Entry)
-Customer Service: Certificate of Ontario Super Host

1990 – 1991: University of Benin Lome, Togo – Faculty of Medicine ( 1 year )
1991- 1992: University of Limoges, France -Faculty of Pharmacy ( 1 year)

PROFESSIONAL EXPERIENCE:

PRESENT: NETWORK SPECIALIST 1- [snip]
-Lead all the network security changes and projects for the Cooperator group

Main projects completed:
1-Installation, configuration and implementation of VPN SSL for L’Union Canadienne
2- Installation, configuration and implementation of VPN SSL for HB
3-Implementation of new Firewall to move CICL ( New business Cooperator partner ) into a new vrf in our NGN
4- Code Upgrade of all firewalls on the Coop network from version 6.35 to 7.06.

Responsibilities:

• Maintaining the integrity of Large Network, Internet & Intranet architectures.
• Resolution of network deficiencies and major customer impacting problems.
• Troubleshooting of a large variety of network elements.
• Monitoring and administration of Cisco devices. (Routers/Switches/Pix firewalls)
• Daily interaction with other teams with regards to new network designs and hardware deployment.
• Implementation and enhancement of platform alarms & performance statistics.
• Respond to and remedy all customers’ phone calls and inquiries.
• Initiate calls to and hand hold customers experiencing service loss or degradation.
• Support of switching and routing equipment

September 2003- November 2004: Network Specialist1- [snip] WAN Project [snip]
Project scope: Replacing existing [snip] WAN Bell frame-relay network with [snip] NGN MPLS Managed network services. A total of 1,264 data circuits were to be transitioned from the existing network to the [snip] network without business interruption for the [snip] Bank. A full 98% of the circuit were operational by November 26, 2004.

Project Significance:

-Largest [snip] client project ever
-Largest data network transition in Canada history
-Largest NGN MPLS client network in Canada
-Project completed 3 months ahead of schedule

July 2003- Aug 2003 : Network Specialist- Eastern Managed Operations [snip]

Duties:

Provide Tier 2A operational support for the [snip] Managed Accounts.
• Provide problem solving required to implement projects with in the Network Operations
• Available for rotational 24 x 7 on call support duties.

Nov 2001- June 2003: Network and Hosting Analyst at [snip] Communications Inc in Toronto.

-Monitor managed and Co-location NT, Unix, data base servers, via SMRS Monitoring tool.
-Analyze hardware failure issues and remove and replace suspected failed hardware
-Troubleshoot network performance issues
-Revive Netscape, IIS and Apache web servers via Terminal Services or Ssh or telnet.
-Analyze software related problems and apply correct patches.
-Interface with OS and Network Engineers to analyze and repair anomalies.
-Assist implementation managers with successful launch of new clients.
-Perform server upgrades.
-Prepare incidents report
-Perform daily administrative tasks.

March 2001-Nov2001: Network Support Technician at [snip] Canada.

-Handling related issues on [snip] Network (T1-ADSL-ISDN- Remote Access etc.)
-Providing [snip] Customers with first Class Support, (Connection availability on customer Local Area Network.)
-Troubleshoot Customers mail related issues, Web Hosting and Zone Configuration Files.
-Troubleshoot and Configure Clients Routers.
-Assist Clients to set up new mail accounts (Outlook, Outlook Express, Eudora etc.)
-Providing Clients with regular updates related to their connections to [snip] Network by email of telephone

Aug 99- March 01: [snip] Canada Ltd. Mississauga, Ontario

Technical Support and Customer Care Representative
-Resolve support calls related to connectivity problems with products such as Organizers, Printers and Facsimiles connected to computers.
-Assist end-users with the installation of software packaged with Sharp products in order to determine correct software settings.
-Handle support calls for Sharp notebooks: Troubleshoot hardware/software problems: Assist with CMOS and BIOS settings.
-Respond to email and faxes and other correspondence from end-users.
-Keep current regarding the latest computer trends and technologies.


Nov 98- Aug 99: [snip] Canada Ltd. Markham, Ontario
Customer Service Representative
-Provide operational assistance to end-users across Canada for Consumer Electronics Products.
-Handled products complaints from end users, including processing repair report and directing end-users to service centers.

Jun 98 -Oct 98: [snip] Mississauga, Ontario
Reservations Sales Representative
-Responded to customers inquiries
-Booked reservations for companies and customers

May 95 - Aug 96: [snip] AB Malmoe, Sweden
Summer Hostel Manager
-Responded to customers complaints and inquiries
-Received all the incoming calls
-Booked and cancelled reservation room
-Prepared meeting rooms and reception areas
-Scheduled tours for the park visitors


Feb 96 - Sep 96: [snip] Malmoe, Sweden
Newspaper Delivery Officer
-Answered telephone inquiries and screened calls
-Distributed Newspapers across North Malmoe
-Translated business correspondences from French to English and from French to Swedish

INTERESTS AND ACTIVITIES:

Body building, Playing soccer, Basketball and tennis, Reading

Volunteer Experience:
-2006: Created a Scholarship fund (Santosworld scholarship Fund) to help and promote education of young children in my native village in Africa.

-1995 Promotion of the African culture in Swedish schools
-1994 English Instructor for Yugoslavian kids in refugee camps (Moheda, Sweden)


References are available upon request.