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01/02-03/03
[snip]
Team Leader /
Snr Engineer
11/00-12/01 [snip]
SMS Project
Manager
11/99-11/00 [snip]
2nd
Line / Remote Support/ Technical Team Leader
01/99-10/99
[snip]
2nd/3rd Line Technical Analyst
11/98-01/99
[snip]
Year 2000
Consultant
09/98-11/98 [snip]
Project
Engineer
08/98-09/98
[snip]
I.T Manager
08/98-08/98
[snip]
Technical Support
02/98-08/98
[snip]
Helpdesk
11/97-02/98
[snip]
Technical
Support
08/97-11/97
[snip]
Intelligence
Corps
01/97-08/98
[snip]
1st
and 2nd Line Support
01/96-01/97
[snip]
Helpdesk
01/94-12/95 [snip]
Helpdesk
01/93-01/94
[snip] Computer
Technician / Consultant
[snip]
01/02-03/03 Team Leader
/ Snr Engineer
*When I started with [snip] I was a working on a
government project working on all aspects of a national
rollout, from comms room building (Server builds, rack
installation, configuring switches (3Com and Cisco)).
Site meeting ( discussing any implications during a
rollout, possible work arounds to cause less site
disruptions ) Managing a rollout team ( Training new
[snip] engineers, leading a team of engineers during
rollout, fixing all technical issues and liasing with
third party companies (B.T, Steria, IBM, Dell and
Compaq)) all rollouts had to meet a minimum of 95%
completion before site completion, rollouts ranged from
50 users upto 3000 users. I was also required for any
special projects that [snip] had on various accounts (
AON, Rolls Royce, Bank of Scotland, Allied Domecq,
Scottish Courage ) these projects consisted of Support,
rollouts and managing teams, all special projects needed
a 100% completion.
The hardware I worked on was Compaq and Dell servers and
workstation, 3Com and Cisco Switches, Routers, all
Printers from standalone to network. Standard software
was Windows N.T, 2000 Server and Workstation and XP,
office 2000 (inc Frontpage and Outlook) Tivoli, Remedy,
Reflection and there was a lot of in house software. I
was required to be on Call to work 7 days a week.
I can also provide references from all account managers
and also all Clients that I worked with during my time.
[snip]
11/00-12/01 SMS Project
Manager
*The Role was working for Perot on the [snip] account
doing all aspects of SMS, The infrastructure is the
largest SMS site in the world. London was the global
hub. We were running a bespoke version of SMS V 1.2 this
was due to the fact that we were pushing SMS to its
absolute limit with Winstall and then later on WISE to
script the packages. The workstations were Windows NT4
and also Windows 2000.
My duties varied from project to project from
single workstations installations to
global rollouts, specific audits to global audits, from
just distribution to packaging, testing and
distribution. Initially we were sending the packages
with winstall and then we moved onto MSI. Also I had to
do all fault diagnostics on workstations as we had to
keep to a minimum of a 90% hit rate on al distributions,
on top of this I also had to co-ordinate with other
regions around the world, make sure they had the latest
release of software, make sure they were doing the jobs
to our time frame. All of the jobs had to be fully
reported with any errors and how we got round them also
the percentage hit rate and time frame it took from
start to completion.
I also had to be in touch with users and
managers to keep them up to date with there requests,
and also go through with key members of departments to
show them how it all works from starting a request to
the final report so that they know how much time to give
us for future requests.
[snip]
11/99-11/00 2ndLine
/ Remote Support/Technical Team Leader
*After
my Contract Finished with [snip] got in touch with
me as they were trying to set up a new department, the
Remote Support dept. This was found to be the way in
which we could respond to the user’s problems much
quicker, by instead of sending an engineer out to the
user we could instantly call the user and use Intel
LANDesk to remotely view the other persons P.C and fix
the problem. We fixed any problem that could be used
with remote viewing, i.e. everything except hardware
errors including rebuilds (I was a full Systems and
Network Administrator). I was also involved in finding
ways to improve the dept by researching on new software
and hardware. I was also asked to take over as technical
team leader; this role ensured that I had to answer any
technical questions the helpdesk, remote support as well
as deskside had. I also had to conduct technical
interviews, review and test new software and give me
decisions weather we needed the software or not. The
Infrastructure is all N.T workstations, Novell and N.T
servers, using Microsoft Exchange server, Unix (I did
not administrate any Unix servers apart from a
firewall.)
[snip]
01/99-11/99 2nd/3rd
Line Technical Analyst
*[snip] is the I.T company contracted out to oversee all
I.T infrastructures at the [snip] in
Bracknell.
My main position was primarily 2nd/ 3rd
Line support this ranged from standard Kit imaging
builds, general support up to server management support.
Within the Building there were 500+ users running N.T4
and 95 with standard Ms software as well as 40 WYSE
terminals which I had set up on a Windows N.T Terminal
Server with Citrix. I was also responsible for
supporting in house software.
I supported 5 N.T servers including a Terminal Server,
2 Exchange servers , 1 SMS server, and sometimes Sun,
the support ranged from Server updates (software and
hardware) Backups, and fault diagnostics. I was later
asked to oversee the Y2K project due to my extensive
background in the matter, I was dealing with the desktop
and server side, the desktop side was done via SMS,
which had just been introduced, so I was also involved
in setting the SMS server up and also the SMS client on
all workstations.
[snip]
11/98-01/99 Year 2000
Consultant
*At [snip] I was responsible for making sure
all the Hardware within the company would be seen
through the Millennium without a problem.
This was done by setting up a lab and testing each
individual piece of hardware we had, regardless if we
had company statements or not.
I also got in touch with the companies as well for
advice on weather or not they believed it to be
compliant and if not, if there were any updates or
upgrades for the product. The hardware consisted or
primarily Compaq Servers and Workstation, which were
running on both Novell and N.T platforms, alongside
there was also AS400’s and Dumb Terminals.
The Project was completed earlier than the deadline
given.
[snip]
09/98-11/98 Project
Engineer (Long Haul)
*My Time at [snip] was to prepare for the Year
2000 Bug, of which I had to update the systems bios,
dumb terminals and software around the globe. I was also
involved with the installation of new offices which
consisted of building N.T, Domino, Servers and setting
them up, installing racks and setting them up, and also
installing the new P.Cs and setting them up. I was
administrating and supporting Windows N.T.4/95,
Microsoft Office, Lotus Notes and [snip] own
systems. A lot of work was done on my own in places
where time zones meant that I couldn’t call for help, so
thinking on my own feet was essential of which I did
with success.
[snip]
08/98-09/98 I.T
Manager / Technical Support
*I worked for [snip] for 2 weeks due to the I.T manager
was away on Holiday, I had to support Novell 3.12, Lotus
Notes, MS Office 97, Windows (95 and N.T).
I had to do the Backups of the Netware and Notes Server
every night using Arcserve. I was also asked to do an
Inventory Log of the Companies systems and also do a
year 2000 compliant list on their software and hardware.
As well as look into the users problems, I was
supporting about 70 Users.
This was a 2 week contract, that I was informed by the
agency before I started due to it being a fill-in
position for the I.T Manager. I knew at the time it
would not be extended.
[snip]
08/98-08/98
Technical Support
* I worked for [snip] for 2 weeks, while a member of
staff was on holiday, I was involved in technical
support for the southern offices, involved in Remote
Dial up Access, as well as any other P.C. problems /
builds, I was supporting windows (95 and N.T) Office 97,
Netscape Navigator 3, MS (Mail, Exchange and Outlook),
User administration, using Novell and N.T for passwords,
rights and printers, after the first week, I was asked
to go to Scotland for 4 days and support a cyber cafe of
which they had installed at St. Andrews University.
This was to support MS Outlook and Exchange, as well as
Windows 95 / N.T with Internet Explorer 4.
I was approached by a previous colleague of mine from
[snip], whom worked for [snip] at the time. He had a 1
week contract if I so wished to take it up paying very
good money, I accepted as I had nothing else lined up
and it ended up being a 2 week contract due to the
Scotland project.
[snip]
02/98-08/98
Helpdesk
* At [snip] I
was working on the helpdesk, there were 16 personnel
handling in excess of a 1000 calls a day, with an over
the phone resolve rate of at least 70 percent. We were
supporting Users from all over the world. We had to
support a wide variety of software packages including MS
Windows (3.1, 95 N.T 4) MS Office (6 and 97) MS Mail and
exchange to name a few, I also had to be able to change
Novell and N.T passwords for users, and take mainframe
queries using I.B.M (Boole and Babbage). I used this to
reset users, S.D.L.C lines, and mainframe printers.
[snip]
11/97-02/98
Tech Support
* The main
role at Transamerica was to convert the office from
windows 3.11 to Windows N.T 4 and Windows 95. After the
conversion had been completed, I was-involved in
technical support which including administration work on
N.T and Novell 4.11 (adding users, user rights, password
resets and printer resets) Fixing hardware problems
(printers, P.C’s and laptops). After the contract had
finished I was offered a permanent position of which I
declined.
[snip]
08/97-11/97
Intelligence Corps
* I entered the [snip], into the Intelligence
Corps. I enjoyed my training very much, but decided it
was not for me, upon leaving I was informed I could go
back within 2 years and take off where I left.
[snip]
01/97-08/97 1st
and 2nd line Support
*At [snip] I was mainly involved in the helpdesk
role, which was supporting around 10,000 users all
around the world. I was supporting more than 100
software packages some were in house and others
consisted of Windows (3.1, 95, N.T 4) MS Office up to
97, PC Anywhere, Lap link for Remote control, C.C. Mail
and MS Mail, Lotus SmartSuite to name a few.
I was also
involved in the technical support aspect; this included
building P.C’s Configuring them, fixing Laptop Problems
(Mainly Remote Dialup Access).
[snip]
01/96-01/97 Help
Desk
*My main role with the company was to
provide a second line helpdesk, for the Number
Portability Department, which meant working in a close
relationship with British Telecom. The Number
Portability Dept had to obtain the BT telephone numbers
off the BT network and then set them up on our network;
this was all done using VAX terminals. Occasionally
things went wrong and it was up to me to fix the
problems as quickly as possible to aid our customers.
The company had a primary network of
about 150 workstations which were using Windows 3.11,
which also has the VAX mainframe database system as a
subsidiary of Windows 3.11; there were also 25 Windows
NT 4 Workstations and one Server which was the main
server. I was also doing the Technical support role
along with 2 other colleagues, this was supporting
Windows 3.1 / N.T 4, Netscape 3.0, Novell, MS Office and
some VAX
[snip]
01/94-12/95 Help Desk
*I was working for their customer services help desk
which involved helping the customer over the phone with
any banking queries and problems this ranged from doing
a straight forward Balance query to Direct debits and
Transfers.
They had two Mainframes at [snip], one was the
Nixdorf mainframe system, and this was a database that
was connected to both of the main servers that [snip] had. And the Other was a Novell system. The Nixdorf
system had all the Customers banking account details on
it. We were also using PC’s which were being run on
Windows 3.11 which ran [snip]’s own in house
software as well a Microsoft Office, I was constantly
using Excel, Word, scheduler as well as PowerPoint.
[snip]
01/93-01/94 Computer
technician / Consultant
My position at [snip] consisted of building,
repairing, upgrading PC’s as well a running a help desk
for customers who phoned in with all sorts of many
problems. I was also on the sales side of the company
where I had to assist client’s choice of the right
specification of computer for their needs.
While being with [snip] Computers, I learnt a great
deal of the hardware side of computers, not only did I
diagnosed systems. But I also built the network system
for the company, which was a small network of eight
computers all linked by an Ethernet connection using
Novell. The systems were using Windows 3.11. Other
duties were to help keep the accounts up-to-date and
also write all the letters to customers.
I was also involved with the set-up of C.C. Mall,
installation and set up of software along with
administration and support of C.C. Mail.
I was also taught how to use programs such as Quattro
Pro, Xtree Gold (file managing program), Excel,
PowerPoint, Scheduler and how to administrate Novell.
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