Applications Packaging, QA and troubleshooting applications, using Admin Studio v8, and any other tool that will do the job like Installmaster, Win[snip]ch, Wise script, SMS Installer and VMWare, also resolving ICE errors, designing and documenting the packaging standards, QA process and liaising with other IT teams in the business to resolve potential packaging issues. Training existing packaging team, and bringing them up to speed on MSI packaging, including fixing ICE errors.

[snip]  Applications Integration, Nov 2003 – Sept 2006
Repackaging client\server applications (many Oracle apps) and patches, using Wise Package Studio 5/ Altiris with Wise Conflict Manager and Orca, Dos [snip]ch files, Windows Installer, Wise for Windows Installer SMS Installer or Wise Install Master 8.0 (Wise Script), for use on all Microsoft Windows Clients or Windows Server platforms.
Creating walkthrough guides for partly automated or manual installations for servers and full documentation for each package complying with the ISO 9001 standards.
Design, imaging and deployment of a Windows XP Standalone (Build) solution for users not required to be on a network, using ghost and Sysprep.
Testing applications delivery using an enterprise wide software delivery tools such as Microsoft SMS and Computer Associates Unicenter Software Delivery.
Troubleshooting 3rd / 4th (last) line support, testing and fixing applications/msi’s in the test and live environment. Stand in Team Leader for Core Team and Integration team. Good knowledge of Wise Script, IIS, DNS, DHCP, and Active Directory.

[snip] June 2001 - June 2003
Vendor and client discovery, Repackaging applications for Windows XP rollout using, Wise for Windows Installer and Wise Package Studio, Msi fault finding to zero error.
Responsible for the OS Builds, design and deployment of Windows XP, Windows 2000, Windows NT4 for approximately 1500 users, unattended installs for NT4 and RIS for the others. The main duties include updating, modifying and streamlining the unattended distribution of the above platforms to various models of Compaq desktops and laptops.
Other responsibilities include the delivery and packaging of applications using Wininstall (nai) and Wise for Windows Installer (all versions), 3rd/ 4th(last) line support, recommending equipment to meet the businesses requirements for various projects and a small amount of one to one training for IT Engineers.

Other work not related,
Technical design of ADS (Application Delivery System) and BlueBrick (Video Surveillance System) for Broccoli Software Project Services Ltd

[snip], August 2000 – March 2001
Managed the composition and distribution of new and existing software packages for International distribution throughout [snip] global network. Distribution included full discovery, testing, documenting, co-ordination and scheduling of all SMS deployments to all Business units via SMS and scripting packages into Microsoft MSIs using Wise 3.00 for Windows, converting existing installation into zero-administration packages and creating mst’s for distribution via SMS. Target systems included Microsoft NT 4.0, Windows 95 Windows 2000 and Windows Terminal Server. Creating test users using Microsoft Management Console (MMC), Monitoring users using Terminal server Manager. Responsible for management of [snip] worldwide common operating environment (dll management), including analysis of project costs and timescales, procurement of required equipment and staff.

Other work not related,
Digital video surveillance hardware and software design. 3rd line technical support for Richmond Adult Community College. 1st and 2nd line support for remote users. 3rd line Windows 2000 desktop support, Configuring and installing Microsoft Small Business Server for small business clients.

[snip], August 1999 - August 2000
Solely responsible for each step in the discovery, packaging and distribution of applications throughout the [snip] network. Each distributed item required analysis of application content including executables and DLLs, system components, services, drivers, COM objects and ODBC connections. Final applications were bench-tested on a range of Windows and NT systems, before final approval from client. Responsible for faults and queries arising from new and existing packages, ensuring scripting packages do not conflict with the common operating environment (Gena) or policies, DLL Management, automated creation of Novell groups and permissions, creating documentation for desktop and the NetWare support group. Application delivery handled by in-house compiled software.

[snip], November 1997 – August 1999
3rd line support in BackOffice environment for NT server systems. Responsible for creating, testing and distributing packages using Wininstall, SMS Installer, Wise and Microsoft SMS for distribution, advanced technical support for the Desktop team, testing of Common Operating Environment (COE), assisting the NT server team in dhcp, dns, browser and IP issues. Monitoring and maintaining SMS servers for reliability and pre-emptive failures, using event viewer and performance monitor. Resolving many issues with FTP, POP3, IIS, FrontPage ODBC, connectivity to print servers and Unix shares, much of the TCP IP suite used for problem solving, ping, trace route, telnet, ftp etc.

RAS Team leader, Resolving problems with Sunbury and Abu Dhabi RAS servers. Responsible for monitoring, maintaining and improving RAS access for users globally, monitoring dhcp, dns, wins, browsing, RAS authentication times, remote/ phone configuration of users, Installation, server response/loading using Performance monitor, LAN speed and response using Netmon, Users access and reliability of connections using event viewer, and Daily and reports and statistics. Configuration of Lmhost and hosts files during LAN issues. CD cutting, for remote users not connected to SMS servers. Target systems included Microsoft NT 4.0, Windows 95

[snip], February 1997 – Promoted to New Back office Team
2nd line support and troubleshooting with Windows 95 operating system, including configuration of RAS, Dial-up networking, Microsoft Exchange servers and clients, network printers and print queues, NT server administration and user accounts, remote configuration of laptops. Configuration and populating of NT Global and local groups, NTFS permissions and share access rights and setting up LAN printers
SWAT team, dealing with newly transferred clients from MAC/ Novel to a Windows 95 / NT network, ensuring that the end users applications work, if not, resolving the problems, with some hand holding to help them over to a new environment.

[snip] September 1995 - January 1997
Managed the hardware and software for all [snip] clients in West London and M4 corridor. Duties included installing and repairing networks, PC’s and printers, dealing with customer queries over the telephone, hardware and software fault finding at customer sites, installation of operating systems including DOS, Windows for Workgroups, Windows 95, Windows NT Server 3.51 / 4.0, Windows NT Workstation 3.51 / 4.0, Windows, Novell Netware 3.12 and Novell Netware 4.1. Installation of Microsoft Exchange Server, Microsoft Mail 3.2, Schedule +, Microsoft Exchange for Windows 95, Microsoft Office and FrontPage. Configuration of client and server dial-up software including PC Anywhere, Microsoft Dial-up Networking 95/NT 4.0, RAS NT 3.51, Netware Connect 2.0, Tobit Fax for Netware and Microsoft Fax for Windows 95.
Development of small dos based applications using C++.

[snip], June 1990 - September 1995
PC hardware engineer assembling and repairing multiple bar code readers, page readers, sheet feeders and other computer controlled machinery, assembled PCBs and cable looms. Connection bar code readers to PCs.