IT Consultant / Project Manager
Summary:
Technical Skills:
Programming Languages:
Visual Basic 6 (expert),
Oracle Power Objects (beginner), Oracle Forms 6i (expert)
Databases:
Oracle 8i (expert), MS SQL 7.0
(expert), Ingress, Sybase
System Analysis and Design Tools:
Visio, iGrafx
Project Management: MS Project
Operating Systems:
MS Windows NT/2000/XP,
UNIX/LINUX
Work Experience:
[snip]
(Aug’02 to Date)
IT and Telecom Consultant
Projects:
[snip]
(Feb'04 to Oct'04)
Project Manager
On assignment
at [snip] (Kuwait's second [snip] provider)
as a contracted consultant for facilities planning for
relocation. Key Achievements:
- Analyze
company requirements for relocation
- Issue RFPs
to tenderers
- Evaluate
the tenders and offers
- Design a
work and follow-up plan
- On site
supervision of work in progress
[snip]
(Mar '02)
Call accounting
system and Invoicing system for registering all the calls made
by the free trade zone companies. The invoicing software not
only generates the invoices automatically on a periodic basis
but also keeps track of all the customers and services provided
to them.
[snip]
(Aug'04 on going)
Redesign their software and build it on the
new technology ASP .NET. The database was analyzed to be
defective in many ways and did not satisfy UPS' requirements. I
redesigned the database that would not only satisfy their
immediate requirements but also support perceived changes over
the next few years.
[snip]
(Apr’98 to Jul '02)
Customer:
The first phase was for us to study the
[snip] billing system, its operation and the final bill design.
On completion of the documentation of the billing process a new
bill design was proposed. This design would not only save paper
and printing time but also improve the processing.
The second phase was to design a smaller
system for the Prepaid service. This was a year long process
where I evaluated PABX systems, Data Servers and Servers for the
Billing purpose. Being the only technical consultant I had the
responsibility of making sure that my recommendations were
excellent and would grow with the company. I would study all
the alternative systems thoroughly and then make my comparison
chart and a recommendation report to the management. Even
though I went against the recommendations of senior staff of
[snip] the systems I proposed went beyond their expectations. The
PABX started with 12 user and went upto 40 users working 3
shifts 24 hours a day. The Data Server would initially support
30 users and later supported 300 with only upgrades to RAM.
This system ended up accommodating 3 more boxes hosting services
like Great Plains Dynamics Accounting Database, MS Exchange,
File Server and Call Accounting Warehouse.
The third phase was during the launch of
the Prepaid service. Here I was given the responsibility of
proposing the work flow and control structure for the newly
setup Prepaid service. Once the proposed structure was approved
I was now given the task of educating the staff on their roles
and training them on how to use the various systems.
System Analyst (2001 - 2002)
Responsibilities
·
Analyze reporting requirements and design the
procedures for generating them in Crystal report writer.
·
Supporting the design and development of the
software required for data processing and report generation. The
software was developed in Visual Basic 6 with MS SQL server as
the backend.
-
Worked on the Data Warehousing project.
I designed a simple warehouse database that would hold all
the information required for management purpose. The next
and very important part was extraction of the data from the
switches and loading it onto the new database. We managed
to do this using Visual Basic 6. I had recommended the
management to go for Data Junction as the tool for data
warehousing.
Senior Specialist (1999 – 2001)
Promoted
to this post as a result of my contribution in starting the
Prepaid Service.
Responsibilities
-
Project Manager for shifting the offices
to new premises which involved planning the LAN and WAN
connections, evaluating proposals for office design,
telephony system and call center.
-
Study, analyze and recommend latest
technology available in the market that could help improve
the daily business operations. My main concern was reducing
the manual work and utilizing the services provided by the
telco. One of the proposals involved Prepaid Card vending
machines that would operate over a Prepaid number for
reloading of recharge numbers, providing updates to the
sales team and notify maintenance staff.
·
Provided support for the Call Center (as a
trainer, troubleshooter and generation of reports), Computer
network, PC maintenance support co-ordination and supporting and
administering the financial package.
-
Designed and implemented new procedures
to improve the data entry. This improved reliability and
increased data entry speed from 1,000 items a day to 1000
items in 5 minutes.
-
Designed, implemented and maintained the
intranet email service.
-
Designed the workflow procedures for
people and implemented them for the Sales Order Processing.
I also identified the roles and responsibilities of the
different people involved in the process.
Consultant (1998 - 1999)
Responsibilities
·
Analyze existing computer systems and propose
solutions that would be suitable for the current period and
stand up to the constantly changing I.T. market.
-
Analyzed and designed reports
that improved the billing efficiency by 80%.
-
A member of the team that
started the “First Prepaid Mobile Phone Service -
[snip]”
. The team comprised of four consultants.
-
Setup the Call Center, the
Computer network, remote Sales counters.
-
Designed the procedures for
workflow and formulated the rules and procedures for
providing services.
-
Provided training to all the
staff and supported them in their daily work.
-
Evaluate proposals from
companies and recommend solutions and follow-up on
implementation.
-
I would also have to find new
solutions study them with respect to company requirements
and business growth and then propose to the management.
Achievements
[snip] Prepaid
Mobile Phone Service was setup (started with 30 people and was
almost 300 in 2002.
-
Setup the Call Center.
-
Managed projects from inception to
implementation in compliance with company policies and
within the prescribed time period.
-
Automated many tedious manual procedures
reducing time and increasing efficiency.
-
Excellent design of computer network
that with stood not only system requirement changes but also
supported users that went from 30 to 300.
[snip] (Software Division)
(Mar’95 to Apr’98)
Programmer and Project Manager
Responsibilities
Worked with many customers to design and
develop client/server WAN based applications. Some of the
systems developed were:
Financial Systems
Sports Club Management System
Warehouse Management System
Library Information
Software Monitoring and
Security System
Point Of Sale
System
Also, trained the users (Arabic and
English) and provide on site support
Education and Certifications:
1994 MASTER IN COMPUTER MANAGEMENT
Pune University, India
Passed with Distinction
1992 BACHELOR OF SCIENCE (Computer
Science)
Osmania University, India
Passed in First Class
1995 DIPLOMA IN COMPUTER HARDWARE AND
NETWORKING
Crescent Computer Education Center, India
1998 MICROSOFT CERTIFIED WINDOWS NT 4.0
ADMINISTRATOR COURSE
Certificate of attendance from InfoCenter,
Kuwait
2002 PRESENTING WITH IMPACT COURSE
Course on building Presentation, Training
and Leadership skills
2006 Project Management Professional
certification course
Manage any project of any size and field.
From documenting project requirements to implementation and
handover of projects.
Languages Known: English, Arabic,
Urdu and Hindi
|
